The St. Regis Singapore (SG Clean)

I paid full price without SGVouchers mind you! Too many negative experiences at St Regis. All my complains have been handled by the relevant department. Truth be told, very disappointed and will I purchase again next time? No. Will I stay at St Regis again? Yes cos given complimentary night stay. Things I faced: - Poor phone conversation with Customer Service Officer, Sage Luo, at 4am for a last minute special request. I complimented her for her cheerful voice but she replied, “excuse me?” and “I don’t get what you meant” Harh? - Check in staff was handling us with zero smile and st*ck*p face, as though she was the guest and I’m there supposed to serve her. Horrible! - Next day breakfast didn’t came at 8am but instead arrives at 12:50pm after 7 phone calls and a lot of dingdongs here and there - Chandelier had flickering bulb the whole night, I take that as the next level of being romantic with my husband on our anniversary celeb - Requested for chili sauce after the food came. Chili sauce came but food was already in my tummy. It came 35 minutes later at about 1:20pm The pleasant experience I had: - Doorman, Ali was engaging and polite -The moment I entered the room, it was huge and in awe. In the pictures, I had reservation cos it looks old and classic. In real life, it did blew me away. It would be fantastic if it’s not for the horrible experiences I faced from a reputable hotel. I’ve stayed numerous hotel locally and overseas. This is the first time with by far a lousy customer service I received from a grand hotel. Not worth the penny I paid That said, at least once, try experiencing the luxury feel the hotel room has got to offer. I’m gonna book a room for my parents 40th anniversary on the next visit but hoping their luck is not like what I had experience with my hubby. Work on the customer service. Deliver what has been promised. Many rooms for improvement. The design of the hotel. Interior of the room. Products that came with the room are fantastic. No complains. Except for the flickering bulb. And thank you Butler Team for decorating the rooms with petals though it was such a last minute request. Called in at 4am, checking it at 12pm - they got it all prepared for our anniversary en-suite. I would have sing praises of not for all the bad experiences listed

Started with them thinking I was some dispatch rider but its okay because its funny . Overall excellent hospitality !!

So many wrong things going on this hotel from the beginning we came. Check-in queue for check-in is quite take some time. After 30 mins wait in our room, the luggage had not been delivered to us. We had to call concierge 2 times and explain we were in a hurry to leave the hotel and must take our belonging in the luggage. Staff we back to hotel after shopping spree at 10. No one take or offer our shopping bags to be taken from the taxi. The staff just stay there like a mannequin. We must take the shopping bags on our own from taxi to the room. Room our room is 814 and the curtain had a hole on it. And check the bathtub, it's dirty and black in the base of the bathtub from the beginning we came. Like no one take care of the room. Check-out at night we call the concierge that we will need a taxi to airport at 6.15 pm. The staff said at 6.15 they will arrange taxi and had the concierge staff ready at our door bring us the luggage cart. This morning we wait until 6.15 and no one show up. We have to call again and the morning staff did not know what the night staff was said. Funny. We must start over the process again at 6.15, from calling the luggage cart and ordering a taxi. Good job st regis singapore for ruining our trip. And yes, we won't come back again.

Nice place to stay in Orchard Singapore.

The room is clean and the location is great, within walking distance to Orchard St. But that’s as far as the perk goes. When I checked in, the receptionist said that my reservation didn’t include breakfast, even though it did, and I needed to show her my booking receipt. After two minutes of talking behind the doors, she came out and told me that yes, breakfast was indeed included. What a terrible mix up, right off the bat. Breakfast was so meh, there was very little choice laid out for us to see and for the more intricate menu we needed to order directly, which was inconvenient because we couldn’t see the dish.

we stayed for two nights and had an amazing stay starting from the receptionist service down to the butler and the very well appointed rooms making for a very comfortable stay.

Excellent location, hotel and service