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- Hotel in Iberostar Heritage Grand Mencey
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Iberostar Heritage Grand Mencey
Hotels
9.2
/10
Exceptional
960 reviews
What Guests Say About Their Stay
Eric
10.0
/ 10
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆
A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
ADOLFO
10.0
/ 10
Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Alexander
10.0
/ 10
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
In the Area
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Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Canary Islands, Spain, 38004
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Iberostar Heritage Grand Mencey
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What's around Iberostar Heritage Grand Mencey
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Canary Islands, Spain, 38004
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Discover More About Iberostar Heritage Grand Mencey
Location
Iberostar Heritage Grand Mencey is located in area / city Santa Cruz de Tenerife.
About Iberostar Heritage Grand Mencey
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Iberostar Heritage Grand Mencey exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Iberostar Heritage Grand Mencey.
All facilities in Iberostar Heritage Grand Mencey
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Spa
- Health club
- Garden
- Sauna
- Steam room
General
- Parking
- Smoking area
- Banquet
- Reception hall
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference center
- Business center
Connectivity
- LAN Internet
- Free WiFi
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Iberostar Heritage Grand Mencey
Important Note
- Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
- Nearby parking fee: EUR 12 per day (66 ft away)
- Facilities fee: EUR 20 per person, per day and includes use of: spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Iberostar Heritage Grand Mencey | 261 |
Number of floors in Iberostar Heritage Grand Mencey | 4 |
Another facilities in Iberostar Heritage Grand Mencey | Laundry service, Tours, Multilingual staff, Express check-in, Wedding service |
Frequently asked question in Iberostar Heritage Grand Mencey
What are available facilities at Iberostar Heritage Grand Mencey?
There are top facilites at Iberostar Heritage Grand Mencey such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Iberostar Heritage Grand Mencey?
The standard check-in time at Iberostar Heritage Grand Mencey is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Iberostar Heritage Grand Mencey provide breakfast?
Yes, Iberostar Heritage Grand Mencey provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Iberostar Heritage Grand Mencey
Iberostar Heritage Grand Mencey has a 5.0-star rating.
How many floors does Iberostar Heritage Grand Mencey have?
Iberostar Heritage Grand Mencey has 4.
See All
More Reviews from Other Guests in Iberostar Heritage Grand Mencey
Overall Ratings & Reviews Iberostar Heritage Grand Mencey
Other sources (960)
9.2
Exceptional
From 960 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
9.0
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Iberostar Heritage Grand Mencey
Number of reviews per page
20
40
Top reviews
Richard
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Loved the spa at this hotel, a wonderful stay
Ivan
Friends and Family
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy.
We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day.
The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish…
Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Read More
Prakash
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Parking should have been included. Otherwise - great stay
Eric
Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆
A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Read More
Yunia
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was great
Astrid
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Nice hotel, close to park ans centrally located. Friendly staff.
Kit
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Beautiful place, good food, staff were brilliant
ADOLFO
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Veronica
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Love this hotel
Alexander
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
James
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping.
The shower temperature was hard to control , getting slowly too hot or slowly too cold.
The mattress was too firm
For me.
Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Read More
Maria concepcion
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Wow
Julio
Business
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
This place is amazing.
david
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.
Read More
Darren
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
All good
Bruce
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
great hotel. great location
Susan
Business and Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Verified traveler
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Room was nice but definitely not 5star.
Curtis
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Grand old building completely updated.
Verified traveler
Friends and Family
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom.
Overall a very nice place to stay
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Iberostar Heritage Grand Mencey
Other sources (960)
9.2
Exceptional
From 960 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
9.0
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Iberostar Heritage Grand Mencey
Number of reviews per page
20
40
Top reviews
Richard
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Loved the spa at this hotel, a wonderful stay
Ivan
Friends and Family
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy.
We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day.
The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish…
Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Read More
Prakash
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Parking should have been included. Otherwise - great stay
Eric
Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆
A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Read More
Yunia
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was great
Astrid
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Nice hotel, close to park ans centrally located. Friendly staff.
Kit
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Beautiful place, good food, staff were brilliant
ADOLFO
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Veronica
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Love this hotel
Alexander
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
James
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping.
The shower temperature was hard to control , getting slowly too hot or slowly too cold.
The mattress was too firm
For me.
Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Read More
Maria concepcion
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Wow
Julio
Business
10.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
This place is amazing.
david
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.
Read More
Darren
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
All good
Bruce
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
great hotel. great location
Susan
Business and Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Verified traveler
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Room was nice but definitely not 5star.
Curtis
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Grand old building completely updated.
Verified traveler
Friends and Family
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom.
Overall a very nice place to stay
Number of reviews per page
20
40