Luxury Hotels in Taiwan

Upon checking in the staff said that our booking was for 4 hotel rooms, they won't believe me even if I already showed the hotel voucher that we only booked 3 rooms. They warned me that I'll have to pay extra if I won't contact online agent about this. But I stood firm that I only booked 3 as stated in the hotel voucher, that I don't have any explaining to do because the voucher was already issued and it clearly states and enumerates only 3 rooms. The receptionist were laughing at me and talking in Taiwanese and just said with a sigh that “okay 3 room it is”, as if I owe it to them. I really felt insulted when its them who can't even properly communicate in English. Also we got to check in past 4 pm, the check in time was at exactly 3pm-we requested if we could check in early but they said no. We were so tired from the trip, but when its finally 3pm (when we tried to check in), the self check in monitor stated that our rooms are not yet ready, its not just us but a lot of guest were also furious. Regardless of the hassle we went through my honest review for the hotel itself is this: Location- good, but if you want to be closer to stations and bus stop, I would suggest to book inside ximending itself, there's a lot of hotel there. I would not recommend staying here in summer because you'll have to walk a lot to/from the stations and bus stops, it very hot during summer in Taiwan. But there 's a lot of convenience store around the area. Interior-the hotel is very instagrammable, if you like taking photos, you would probably like this one. For the rooms, its a normal size room quite dark since we are at the basement floor but its decent. Housekeeping-we were taken aback when we got back to our hotel room and it was cleaned, we did not put up a housekeeping sign. Its okay but we weren't able to secure our things first because we weren't really expecting someone to clean the room. Service-aside from the checking in, the service was OK. However, they don't speak a lot of English and sometimes it gives a vibe that they don't want to talk to you. Breakfast-it was okay for the first day, but I recommend to get only breakfast for day 1. The menu is the same everyday and the only thing that I enjoy most is the coffee machine. I suggest to book breakfast only for day 1 and try having breakfast outside the hotel. Also, if you're a family you should go to the breakfast hall together, otherwise they would assign seats separately. Check out-its self check out and very hassle free. You just need to drop off the keycard then you can go.