Sunset Bay Resort

There area was great for getting around. Staff was friendly and our room was clean. Really my only complain was those beds! They were so hard. I went and bought a topper just so I could get some sleep. The pools were nice. We enjoyed that they didn’t close until 12am. The bonfires were a nice touch. We enjoyed having use of the free kayaks and the beach. Thank you for our stay. We would definitely stay here again.

The faculty was clean and the staff friendly.

Very nice property!

Around 9pm our first night there, someone knocked and by the time I made it to door no one was there. I just figured it was kids or something. About 930, we were laying down in bed and had just dozed off. Heard a knock again, but this time the door flew open. My husband got up in time to see a man in a staff shirt disappear down the hall. I called the front desk, she said the only other employee was maintenance. She said she would notify security and they would patrol the area. Whoever it was had to have a master key because it opened the door and deadbolt. There's no backup lock/latch on the door. We slept terrible that night, every little noise had us awake checking the door. We never heard from anyone after our call to the front desk reporting it. No calls with apology or explanation. In my opinion, if the staff member had a legit reason to enter our room, he wouldve apologized not ran off and disappeared. And why did he knock and disappear the first go around. Very suspicious behavior. As a business owner of a rental property, I absolutely would have followed up after a situation like that. We stayed 2 nights, and we were hesitant to leave anything of value in the room. And we put something in front of the door both nights so if someone entered, it would make noise and wake us up. Definitely would never return to this resort.

Our suite was very good. Kitchen well stocked with everything you need and comfortable furniture. Only downside was that it was difficult for seniors to haul heavy items up the stairs because of no elevator

I was extremely disappointed in this resort. The main reason why I booked it was so I could bring my small dog and when I booked it nowhere in their policy did it said we weren't allowed to leave the dog in our hotel room alone. They make you sign a contract that clearly states that dogs can not be left alone in the premises even for "going out to dinner or walks". I didn't want to pay any fees so my spouse and I had to take turns to go grab food. The rooms were also very dirty and icky. As soon as you walked in you could feel the nasty, humid air. The pets only rooms had old, smelly carpets. Why in the world would you put carpet in pet rooms!!! The only positive thing was the pool area by the tiny beach. It had a nice view of the lake although I do want to point out both the jacuzzi and outdoor pool were greenish brown. To be fair it could had very well been from the kiddos bringing in the sand from the beach. I WOULD NEVER RECOMMEND THIS HOTEL!!

Room did not match the pictures online when booking. Not sure if the room was even cleaned, there was a hanger on the back of the bathroom door, a blue stain in the tub, the tissue and toilet paper looked used instead of folded or even just “nice”, and we found eyeliner and a sock on the room floor. Bathroom didn’t match pictures and was a lot smaller in person. Pictures of the room make it look a lot bigger as well, but the beds are both up against walls and you can’t even open the closet because it hits the bed. The kitchenette was very small and has no counter space. Fridge and freezer are medium sized, not full sized as advertised either. Kitchenette includes sink, 2 countertop electric burners, fridge and freezer with some dishware. Small table in room with microwave on it and coffee maker on top of the coffee maker (again, not much space). The balcony was nicely sized and the lake view was perfect, but there was only 2 chairs for a 4 person room. There’s also no screen door so you can’t keep the patio door open and enjoy the weather. Indoor pool and hot tub were nice, outdoor pool was nice, there’s a ping pong table and a large connect 4 game outside. Private beach with a large sand area and pier to fish. There’s free kayaks to use and go on lake Delton as well, which was very nice. Overall, the place itself was nice, it had plenty to do and is in a great location. I just wasn’t satisfied with the room for lack of details in the online description and cleanliness.

Great location

There was plenty to do for our kids who are 10. Close to everything in the Dells. Kayaks were free to use, fishing was good. There was a kiddie and a regular pool plus a indoor pool. Plenty of outdoor activities for all ages. We were upgraded to a Kitchenette that has a separate bedroom which was nice for the girls. Overall I thought the resort was fine for what we were there for. The rooms are outdated ask for a room with a humidifier so it's less humid and doesn't smell musty

Pools need more attention. The water was the same color as the lake water.

Nice

9

I did not like it because we did not get room service any of the 3 days we stayed there. After we requested it twice. When we asked why we did not get room service they told us that the people that cleaned the rooms had left for the day. Also their pools were dirty. I would not recommend this hotel to anyone

Awesome

Being by the lake for my family is better then being crowded downtown your still close to downtown but more space by the lake.

Nice location. Friendly staff and clean and comfortable rooms. Beds could use an update but overall great. Would definitely stay again.

Wonderful lake views from the balcony. Room was quiet at night despite the hotel being super busy all weekend. Great place for families. We will be back!

Beautiful area, pet friendly and quiet resort!

Loved it

We have enjoyed all of the amenities. With it being outdated, the tiolet was not secured, the soor knob was loose, and the shower spout didnt have a spray, it cones out like a spigot.