Apollo Hotel Nha Trang

Hotels
8.3
/10
Very Good
151 reviews

What Guests Say About Their Stay

Anh T.
9.7
/ 10
Everything is very good. The hotel is right on the beach, clean and fully equipped. Next time will definitely choose Apollo
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HUYNH V. T.
9.7
/ 10
Cute receptionist, enthusiastic support, room quite ok for the price range, hotel near the beach, 2 minutes walk to the beach. The swimming pool is quite small, it's ok to take pictures but you can't swim
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Phan T.
10.0
/ 10
Central location, clean, affordable price, friendly staff.
See original
Ho
9.7
/ 10
one word: 100 points 🤍 The room is extremely ok, the price is reasonable and the service is very good. Ok see ya
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NGUYEN T. Y.
10.0
/ 10
I went with my family and it was very comfortable. Staff is very cute. Great service. Meet all the needs of the family 👍
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In the Area
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64/8 Tran Phu, Loc Tho ward, Nha Trang, Khanh Hoa Province, Vietnam, 652105

Main Facilities

Read More
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Elevator
WiFi
Apollo Hotel Nha Trang is a hotel in a good neighborhood, which is located at Lộc Thọ. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Apollo Hotel Nha Trang

64/8 Tran Phu, Loc Tho ward, Nha Trang, Khanh Hoa Province, Vietnam, 652105
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Lobby Apollo Hotel Nha Trang
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Apollo Hotel Nha Trang Rates per Night

Apollo Hotel Nha Trang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Apollo Hotel Nha Trang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Apollo Hotel Nha Trang Location & Address

Apollo Hotel Nha Trang is located at 64/8 Trần Phú, Lộc Thọ, Nha Trang, Khánh Hòa, Việt Nam, 652105. It's situated in the coastal city of Nha Trang, Vietnam, known for its beautiful beaches and vibrant atmosphere. The hotel is approximately 2 km from the city center.

How to go to Apollo Hotel Nha Trang from Airport

Getting from Cam Ranh International Airport (CXR) to Apollo Hotel Nha Trang is a breeze, with several convenient options available. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct and convenient option, taking approximately 30-40 minutes depending on traffic. Expect to pay around VND 300,000 - VND 400,000.
  • Airport Shuttle Bus (Most Affordable):

    Several shuttle bus services operate from the airport to Nha Trang city center. These are a cheaper alternative to taxis, costing around VND 50,000 - VND 70,000 per person. However, they may involve multiple stops and take longer.
  • Ride Hailing (Convenient):

    Ride hailing services are available in Nha Trang. Simply book a ride through the app after you land. This option offers a balance of convenience and affordability.
  • Hotel Transfer (Pre-booked):

    Apollo Hotel Nha Trang may offer an airport pick-up service. Contact the hotel in advance to arrange this for a hassle-free transfer. Prices vary depending on the hotel.
Tips: For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This ensures a smooth and stress-free journey to Apollo Hotel Nha Trang, especially if you're arriving late at night or with a lot of luggage.

Apollo Hotel Nha Trang Reviews & Summary

Looking for all the details about Apollo Hotel Nha Trang? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Nha Trang. Guests love the hotel's prime location, which offers easy access to the beach and other attractions. The friendly and helpful staff are also frequently praised. A standout feature is the rooftop pool, offering stunning views of the city and coastline. "Excellent location, friendly staff, and a fantastic rooftop pool! I highly recommend Apollo Hotel Nha Trang for a comfortable and enjoyable stay."

Apollo Hotel Nha Trang Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Apollo Hotel Nha Trang offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Standard Room:

    A comfortable and affordable option, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
  • Deluxe Room:

    A more spacious room with enhanced amenities, including a bathtub. Available with city or sea views.
  • Suite:

    The most luxurious option, featuring a separate living area and a private balcony. Offers panoramic sea views and a bathtub.
  • Family Room:

    Designed for families, with two double beds and ample space. Non-smoking only.
Apollo Hotel Nha Trang is not a pet-friendly hotel.

Hotel Facilities in Apollo Hotel Nha Trang

Apollo Hotel Nha Trang boasts a range of hotel facilities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some convenient amenities, this hotel has you covered. Here's a look at some of the hotel amenities available:
  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a refreshing dip. Open from 7:00 AM to 10:00 PM.
  • Fitness Center:

    Stay active with a range of cardio and weight-training equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment. Extra fees apply.
  • Restaurant:

    Enjoy delicious Vietnamese and international cuisine. See below for more details.
  • Kids' Club:

    A dedicated play area for children, supervised by trained staff. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Apollo Hotel Nha Trang

Apollo Hotel Nha Trang offers several dining options, including a hotel buffet and a restaurant, ensuring you'll never go hungry. Whether you're looking for a quick bite or a leisurely meal, here's what you can expect:
  • Apollo Restaurant:

    Serves a variety of Vietnamese and international dishes. Open for breakfast, lunch, and dinner. Signature dishes include fresh seafood and traditional Vietnamese pho.
  • Buffet Breakfast:

    Enjoy a wide selection of hot and cold dishes, including eggs, bacon, pastries, and fresh fruit. Price: Approximately SGD 25 per person. Opening hours: 6:30 AM to 10:00 AM.
  • Lobby Cafe:

    Offers coffee, tea, pastries, and light snacks. Open from 7:00 AM to 10:00 PM.

Apollo Hotel Nha Trang Airport pickups and How to Book

Need a convenient hotel to airport transfer? Apollo Hotel Nha Trang offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

While Nha Trang doesn't have an MRT system, there are plenty of bus stops nearby, making it easy to get around. Here's a list of some nearby bus stations and bus stops nearby:
  • Nha Trang Bus Station:

    Located approximately 3 km from the hotel. This is the main bus station for long-distance travel.
  • Le Thanh Ton Street Bus Stop:

    Located just a short walk from the hotel. Serves local bus routes.
  • Tran Phu Street Bus Stop:

    Located along the main beach road. Serves local bus routes.
Public transport in Nha Trang is typically paid for in cash.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Nha Trang offers a variety of nearby places to go that are perfect for kids and adults alike. Here are five nearby sightseeing places to consider:
  • VinWonders Nha Trang:

    A large amusement park with rides, a water park, and an aquarium. Distance from hotel: 15 km. Entry price: Approximately SGD 45 per person.
  • Nha Trang Beach:

    A beautiful sandy beach perfect for swimming, sunbathing, and building sandcastles. Distance from hotel: Walking distance. Free.
  • National Oceanographic Museum of Vietnam:

    Learn about marine life and see a variety of sea creatures. Distance from hotel: 6 km. Entry price: Approximately SGD 5 per person.
  • Long Son Pagoda:

    A stunning Buddhist temple with a giant white Buddha statue. Distance from hotel: 3 km. Free.
  • Hon Mun Island:

    A popular spot for snorkeling and diving, with colorful coral reefs and diverse marine life. Distance from hotel: Boat trip required. Tour prices vary.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Vietnam!

Where to eat near Apollo Hotel Nha Trang (Nha Trang)

Craving some delicious nearby dining options? Nha Trang is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some food eatiries near me:

Cafes/Restaurants:

  • Louisiane Brewhouse:

    A popular beachfront restaurant serving French and Vietnamese cuisine.
  • Sailing Club Nha Trang:

    A lively bar and restaurant with a beachfront location.
  • Pizza 4P's Nha Trang:

    A well-known pizza chain with delicious wood-fired pizzas.

Local Street Food:

  • Banh Mi:

    A Vietnamese baguette sandwich filled with various meats, vegetables, and sauces.
  • Pho:

    A traditional Vietnamese noodle soup with beef or chicken.
  • Bun Cha Ca:

    A Nha Trang specialty, a noodle soup with grilled fish cakes.
  • Nem Nuong:

    Grilled pork sausage served with rice paper, vegetables, and dipping sauce.
  • Banh Xeo:

    A crispy Vietnamese pancake filled with shrimp, pork, and bean sprouts.

Shopping places near Apollo Hotel Nha Trang (Nha Trang)

Looking for some retail therapy? Nha Trang offers a variety of nearby shopping options, from modern malls to bustling markets. Here are some shops near me:
  • Nha Trang Center:

    A modern shopping mall with a variety of international and local brands.
  • Dam Market:

    A large local market selling everything from souvenirs to fresh produce.
  • Maximark Nha Trang:

    A supermarket with a wide selection of groceries and household items.

Other Places to Stay Near Apollo Hotel Nha Trang

Looking for alternative accommodations? Nha Trang offers a wide range of hotels to suit all budgets and preferences. Here are some other places to stay nearby:

Luxury/5-6 Star Hotels Nearby:

  • Amiana Resort Nha Trang:

    A luxurious resort with private villas and stunning sea views.
  • Mia Resort Nha Trang:

    A stylish resort with a private beach and a focus on wellness.
  • InterContinental Nha Trang:

    A modern hotel with a prime beachfront location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Vietnam!

Four-Star Hotels Nearby:

  • Liberty Central Nha Trang Hotel:

    A modern hotel with a rooftop pool and a central location.
  • Novotel Nha Trang:

    A beachfront hotel with a variety of amenities, including a swimming pool and a spa.
  • Muong Thanh Luxury Nha Trang Hotel:

    A high-rise hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Vietnam!

Three-Star Hotels Nearby:

  • The Summer Hotel:

    A budget-friendly hotel with a central location.
  • Golden Peak Hotel:

    A comfortable hotel with a rooftop pool.
  • Majestic Premium Hotel:

    A well-located hotel with friendly staff.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Vietnam!

Conclusion

Ready to experience the best of Nha Trang? Apollo Hotel Nha Trang offers a comfortable and convenient base for exploring this vibrant coastal city. With its prime location, excellent facilities, and friendly service, it's the perfect choice for your next vacation. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your stay at Apollo Hotel Nha Trang through Traveloka and enjoy exclusive discounts and promotions. Start planning your dream getaway now! book cheap hotels in Vietnam and find cheap hotels nearby.

All facilities in Apollo Hotel Nha Trang

Swimming Pool Apollo Hotel Nha Trang
Swimming Pool
Lobby Apollo Hotel Nha Trang
Lobby
Accommodation Services Apollo Hotel Nha Trang
Accommodation Services
Exterior Apollo Hotel Nha Trang
Exterior
Bedroom Apollo Hotel Nha Trang
Bedroom

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Multilingual staff
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room

Public Facilities

  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Apollo Hotel Nha Trang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Children under 5 years old stay for free if using existing bed.
Children from 6 under 12 years old (using existing bed) will be charged additionally upon check-in.
Children 12 years and over are counted as adults and must use an extra bed. The fee of extra bed is dependent on the type of room you choose.
All special requests will be subject to availability. For further information please contact the property before or upon arrival for confirmation.

Additional Policy

Children from 6 under 12 years old (using existing bed) will be charged additionally upon check-in.
All special requests will be subject to availability. For further information please contact the property before or upon arrival for confirmation.

General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Apollo Hotel Nha Trang
30
Number of floors in Apollo Hotel Nha Trang
7
Another facilities in Apollo Hotel Nha Trang
Desk, Hairdryer, In-room safe, Shower, TV

Frequently asked question in Apollo Hotel Nha Trang

What are available facilities at Apollo Hotel Nha Trang?
There are top facilites at Apollo Hotel Nha Trang such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Apollo Hotel Nha Trang?
The standard check-in time at Apollo Hotel Nha Trang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Apollo Hotel Nha Trang
Apollo Hotel Nha Trang has a 2.5-star rating.
How many floors does Apollo Hotel Nha Trang have?
Apollo Hotel Nha Trang has 7.
How many rooms are available at Apollo Hotel Nha Trang
Apollo Hotel Nha Trang has 30.
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More Reviews from Other Guests in Apollo Hotel Nha Trang

Overall Ratings & Reviews Apollo Hotel Nha Trang

Traveloka (125)
Other sources (26)
8.5
Very Good
From 125 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.7

Location

8.7

Service and Facilites

8.4

People often mention about Apollo Hotel Nha Trang
All
Room Space (4)
Bedroom (3)
Surroundings (2)
Accessibility (2)
Staff Friendliness (2)
Ambiance (2)
Bathroom (2)
Distance to City Center (1)
Family Friendly (1)
Check-in/out Time (1)
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Traveler Reviews Apollo Hotel Nha Trang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Doan N. B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The room was generally okay because I only stayed for one night so I didn't feel much... everyone was friendly.
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L***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Very friendly, close to the center, convenient to travel ❤️
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3 people find it helpful
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 24 week(s) ago
Poor room, experience quite mood down
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1 people find it helpful
Profile Picture
Hien H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 44 week(s) ago
The room I booked on booking described 1 double bed, I booked a month in advance, before the day of arrival I called to confirm but when I checked in the hotel said the room type I booked was full so they gave me a room with 2 beds. I went up to see the room and did not agree, then the hotel housekeeping staff asked me how much I booked the room for? Converted to money, why is it so cheap but if I want to change, I have to chart an additional 800k fee, I did not agree and reported to traveloka right away. From that moment on I was very upset with the attitude of this housekeeping staff because of her poor customer service attitude, then I was resolved to have 1 double bed room and 1 room with 2 single beds. The room quality is extremely bad as you can see I took pictures here, I guarantee that everything I took is real and there is no arrangement, the room door is broken and can't be opened with a card, the faucet is broken, the toilet is dirty and covered with stains, the toothbrush cup still has old toothpaste on it,... in general, the experience of staying and using the service here is extremely bad. Yesterday (February 1, 2025), I requested to clean the room at 2:30 pm for a twin-bed room. After going out, I came back around 6:30 pm and opened the door to check but it was still not cleaned. I went down to ask the receptionist and she answered properly but the maid started talking with a very bad attitude towards the customer, blaming me for asking late so now it's time to go home and it hasn't been cleaned and said "No need to beg, now even if you beg, it won't be cleaned". The staff told me to go to the room and she would handle it but it still took a long time after that and it still wasn't cleaned for me. At 8:00 pm, when I went out, the receptionist had to go up and clean it herself, which was very pitiful. I feel like the maid looks down on the customer. No matter how much money the customer pays, they are still customers and as a service provider, she must have a respectful attitude towards the customer and most importantly, when she is in charge, if she still argues back, it's very bad. The hotel should review the hotel service, room quality and most importantly this weird housekeeping staff to improve the quality!!! Not coming back!
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+4
5 people find it helpful
P***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 77 week(s) ago
Everything is good, convenient to travel, clean room, reasonable price.
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3 people find it helpful
P***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 77 week(s) ago
Stayed for 2 days and asked the cleaning staff to clean the room and said they forgot. When I called out to clean up, I was told that my shift was over. Lost my helmet at the hotel when parking my car. One of my bad travel experiences
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2 people find it helpful
HA NGOC P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 89 week(s) ago
mọi người nên trải nghiệm nơi này! good
1 people find it helpful
Anh T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 102 week(s) ago
Everything is very good. The hotel is right on the beach, clean and fully equipped. Next time will definitely choose Apollo
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2 people find it helpful
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HUYNH V. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 106 week(s) ago
Cute receptionist, enthusiastic support, room quite ok for the price range, hotel near the beach, 2 minutes walk to the beach. The swimming pool is quite small, it's ok to take pictures but you can't swim
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3 people find it helpful
Phan T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
Central location, clean, affordable price, friendly staff.
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2 people find it helpful
LE DOAN TOAN
icon-origin-TRAVELOKA
6.0
/10
Reviewed 126 week(s) ago
Khách nhận phòng vẫn trừ tiền phạt không nhận phòng
3 people find it helpful
Hạt T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 143 week(s) ago
khách sạn sạch sẽ đầy đủ tiện nghi,giá cả hợp lý lễ tân dễ chịu, vui tính
3 people find it helpful
Accommodation's Reply
28 Mar 2023
Thank you very much, I hope to see you again next time
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Ho
icon-origin-TRAVELOKA
9.7
/10
Reviewed 148 week(s) ago
one word: 100 points 🤍 The room is extremely ok, the price is reasonable and the service is very good. Ok see ya
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1 people find it helpful
Profile Picture
NGUYEN T. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 149 week(s) ago
I went with my family and it was very comfortable. Staff is very cute. Great service. Meet all the needs of the family 👍
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1 people find it helpful
Trinh T. H.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 171 week(s) ago
Phong grapes, cleaning is not clean, and especially there is no hot water, every time you brush your teeth, wash your face or take a shower, you have to call down to the front desk to turn on the heater. Even in the morning of 4.0, the hotel still had to ask for hot water. The hotel owner is too energy efficient.
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6 people find it helpful
Thi Gam Tran
icon-origin-TRAVELOKA
6.1
/10
Reviewed 176 week(s) ago
Khách sạn không như ảnh mô tả. Bóng điện cháy gần hết, hỏi lễ tân thì bảo sau covid cắt giảm chi phí nên giảm điện nước
5 people find it helpful
Profile Picture
KIM A. N. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 177 week(s) ago
The hotel room is clean and airy. Friendly staff, attentive to the guests who come to stay. Every time I go it's cloudy, so the energy tank is not very hot, I can take a shower but it's a bit cold
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5 people find it helpful
TRAN T. M. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 180 week(s) ago
Photos and room categories on the app are not compatible with reality. Set city view, the window turns into the corner of the wall. If you notify the front desk for support, you can only receive information because the app is wrong, so that the hotel can work again and do not take action to support guests. If you want a room like that, you have to pay an extra fee to check in. If you book 2 single beds, the hotel will go up to a room for 3 people. here should double check the actual room first. Everything else is still pretty good. The picture I took of the room is still clean and beautiful, the air conditioner sometimes malfunctions.
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1 people find it helpful
NGUYEN T. T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 180 week(s) ago
The hotel is very clean, comfortable stay, everyone here is very friendly and enthusiastic. 🥰
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2 people find it helpful
Profile Picture
Kim N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 180 week(s) ago
Nice room, newest hotel in alley 64 Tran Phu ra. The design also has a pretty taste. Everything is very good for the price.
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3 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Apollo Hotel Nha Trang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Apollo Hotel Nha Trang

Traveloka (125)
Other sources (26)
8.5
Very Good
From 125 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.7

Location

8.7

Service and Facilites

8.4

People often mention about Apollo Hotel Nha Trang
All
Room Space (4)
Bedroom (3)
Surroundings (2)
Accessibility (2)
Staff Friendliness (2)
Ambiance (2)
Bathroom (2)
Distance to City Center (1)
Family Friendly (1)
Check-in/out Time (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Apollo Hotel Nha Trang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Doan N. B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The room was generally okay because I only stayed for one night so I didn't feel much... everyone was friendly.
Translated by Google Icon
See original
Find this review helpful?
L***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Very friendly, close to the center, convenient to travel ❤️
Translated by Google Icon
See original
3 people find it helpful
T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 24 week(s) ago
Poor room, experience quite mood down
Translated by Google Icon
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1 people find it helpful
Profile Picture
Hien H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 44 week(s) ago
The room I booked on booking described 1 double bed, I booked a month in advance, before the day of arrival I called to confirm but when I checked in the hotel said the room type I booked was full so they gave me a room with 2 beds. I went up to see the room and did not agree, then the hotel housekeeping staff asked me how much I booked the room for? Converted to money, why is it so cheap but if I want to change, I have to chart an additional 800k fee, I did not agree and reported to traveloka right away. From that moment on I was very upset with the attitude of this housekeeping staff because of her poor customer service attitude, then I was resolved to have 1 double bed room and 1 room with 2 single beds. The room quality is extremely bad as you can see I took pictures here, I guarantee that everything I took is real and there is no arrangement, the room door is broken and can't be opened with a card, the faucet is broken, the toilet is dirty and covered with stains, the toothbrush cup still has old toothpaste on it,... in general, the experience of staying and using the service here is extremely bad. Yesterday (February 1, 2025), I requested to clean the room at 2:30 pm for a twin-bed room. After going out, I came back around 6:30 pm and opened the door to check but it was still not cleaned. I went down to ask the receptionist and she answered properly but the maid started talking with a very bad attitude towards the customer, blaming me for asking late so now it's time to go home and it hasn't been cleaned and said "No need to beg, now even if you beg, it won't be cleaned". The staff told me to go to the room and she would handle it but it still took a long time after that and it still wasn't cleaned for me. At 8:00 pm, when I went out, the receptionist had to go up and clean it herself, which was very pitiful. I feel like the maid looks down on the customer. No matter how much money the customer pays, they are still customers and as a service provider, she must have a respectful attitude towards the customer and most importantly, when she is in charge, if she still argues back, it's very bad. The hotel should review the hotel service, room quality and most importantly this weird housekeeping staff to improve the quality!!! Not coming back!
Read More
Translated by Google Icon
See original
+4
5 people find it helpful
P***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 77 week(s) ago
Everything is good, convenient to travel, clean room, reasonable price.
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3 people find it helpful
P***g
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Staycation
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6.8
/10
Reviewed 77 week(s) ago
Stayed for 2 days and asked the cleaning staff to clean the room and said they forgot. When I called out to clean up, I was told that my shift was over. Lost my helmet at the hotel when parking my car. One of my bad travel experiences
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2 people find it helpful
HA NGOC P.
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Staycation
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9.4
/10
Reviewed 89 week(s) ago
mọi người nên trải nghiệm nơi này! good
1 people find it helpful
Anh T.
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9.7
/10
Reviewed 102 week(s) ago
Everything is very good. The hotel is right on the beach, clean and fully equipped. Next time will definitely choose Apollo
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2 people find it helpful
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HUYNH V. T.
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9.7
/10
Reviewed 106 week(s) ago
Cute receptionist, enthusiastic support, room quite ok for the price range, hotel near the beach, 2 minutes walk to the beach. The swimming pool is quite small, it's ok to take pictures but you can't swim
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3 people find it helpful
Phan T.
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10.0
/10
Reviewed 107 week(s) ago
Central location, clean, affordable price, friendly staff.
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2 people find it helpful
LE DOAN TOAN
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6.0
/10
Reviewed 126 week(s) ago
Khách nhận phòng vẫn trừ tiền phạt không nhận phòng
3 people find it helpful
Hạt T.
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9.7
/10
Reviewed 143 week(s) ago
khách sạn sạch sẽ đầy đủ tiện nghi,giá cả hợp lý lễ tân dễ chịu, vui tính
3 people find it helpful
Accommodation's Reply
28 Mar 2023
Thank you very much, I hope to see you again next time
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Ho
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9.7
/10
Reviewed 148 week(s) ago
one word: 100 points 🤍 The room is extremely ok, the price is reasonable and the service is very good. Ok see ya
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1 people find it helpful
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NGUYEN T. Y.
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10.0
/10
Reviewed 149 week(s) ago
I went with my family and it was very comfortable. Staff is very cute. Great service. Meet all the needs of the family 👍
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1 people find it helpful
Trinh T. H.
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6.8
/10
Reviewed 171 week(s) ago
Phong grapes, cleaning is not clean, and especially there is no hot water, every time you brush your teeth, wash your face or take a shower, you have to call down to the front desk to turn on the heater. Even in the morning of 4.0, the hotel still had to ask for hot water. The hotel owner is too energy efficient.
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6 people find it helpful
Thi Gam Tran
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6.1
/10
Reviewed 176 week(s) ago
Khách sạn không như ảnh mô tả. Bóng điện cháy gần hết, hỏi lễ tân thì bảo sau covid cắt giảm chi phí nên giảm điện nước
5 people find it helpful
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KIM A. N. N.
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9.7
/10
Reviewed 177 week(s) ago
The hotel room is clean and airy. Friendly staff, attentive to the guests who come to stay. Every time I go it's cloudy, so the energy tank is not very hot, I can take a shower but it's a bit cold
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5 people find it helpful
TRAN T. M. H.
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6.1
/10
Reviewed 180 week(s) ago
Photos and room categories on the app are not compatible with reality. Set city view, the window turns into the corner of the wall. If you notify the front desk for support, you can only receive information because the app is wrong, so that the hotel can work again and do not take action to support guests. If you want a room like that, you have to pay an extra fee to check in. If you book 2 single beds, the hotel will go up to a room for 3 people. here should double check the actual room first. Everything else is still pretty good. The picture I took of the room is still clean and beautiful, the air conditioner sometimes malfunctions.
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1 people find it helpful
NGUYEN T. T. H.
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9.7
/10
Reviewed 180 week(s) ago
The hotel is very clean, comfortable stay, everyone here is very friendly and enthusiastic. 🥰
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2 people find it helpful
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Kim N.
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8.5
/10
Reviewed 180 week(s) ago
Nice room, newest hotel in alley 64 Tran Phu ra. The design also has a pretty taste. Everything is very good for the price.
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3 people find it helpful
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