Does The One Premium Hotel offer early check in?

Yes, early check-in is available at The One Premium Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about The One Premium Hotel?

The One Premium Hotel is well-known for its Location, Meal, Service and Facilites, as reviewed by verified Traveloka guests.

SGD | EN

Support

Search Hotels

The One Premium Hotel

Name: The One Premium Hotel
Address: 29 Thu Khoa Huan, District 1, Ho Chi Minh City, Vietnam, 700000, 29 Thu Khoa Huan, Ho Chi Minh City, 700000, Vietnam
Rating: 7.7

Hotels

7.7

/10

Pleasant

338 reviews

What Guests Say About Their Stay

Distance To City Center (20)

Staff Friendliness (15)

Surroundings (12)

Bedroom (11)

Anthony R.

10.0

/ 10

This is a lovely apartment in a well-equipped building, just a short walk from many of Ho Chi Minh City's main attractions. The room was clean and comfortable, and the staff were incredibly helpful throughout our stay. Excellent value for money

Rebecca D.

10.0

/ 10

If you are looking for a clean and airy room, this is the ideal place. The staff is very friendly and has made great efforts to assist us. We love the food at the hotel's restaurant; everything is fresh and reasonably priced.

Elizabeth R.

10.0

/ 10

The space is clean and feels really peaceful and private. The host has been amazing—so friendly, patient, and understanding. They have all the qualities of an excellent host! 👍 Thank you.

Anthony H.

10.0

/ 10

I consider this one of the top hotels in District 1, Ho Chi Minh City. It is truly worth what I paid for the excellent service quality I received. I am very satisfied with my trip to Vietnam, partly thanks to this hotel.

Callum T.

10.0

/ 10

Our family had a wonderful stay here. The hotel is centrally located in District 1, right in the heart of Ho Chi Minh City, which makes it easy to visit all the main attractions. From the moment we arrived, we were impressed by how clean the rooms were, and we absolutely loved it.

In the Area

See Map

29 Thu Khoa Huan, District 1, Ho Chi Minh City, Vietnam, 700000

Main Facilities

Restaurant

24-Hour Front Desk

Elevator

WiFi

Staying at The One Premium Hotel is a good choice when you are visiting Bến Nghé. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Speed up your search by choosing what you need

Price Display

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around The One Premium Hotel

29 Thu Khoa Huan, District 1, Ho Chi Minh City, Vietnam, 700000

Discover More Places

Discover More About The One Premium Hotel

The One Premium Hotel Rates per Night

Looking for the best The One Premium Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! The One Premium Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

The One Premium Hotel Location & Address

The One Premium Hotel is located at 268 Tran Hung Dao Street, District 1, Ho Chi Minh City, Vietnam. It's situated in the District 1 area of Vietnam, known for its vibrant nightlife and street food. The hotel is approximately 2 km from the city center. The hotel address is 29 Thủ Khoa Huân, Quận 1, Thành phố Hồ Chí Minh, Việt Nam, 700000.

How to go to The One Premium Hotel from Airport

Getting from Tan Son Nhat International Airport (SGN) to The One Premium Hotel is a breeze, with several convenient options available. Whether you're looking for the fastest route or the most budget-friendly one, here's a breakdown to help you choose the best hotel transfer.

Taxi (Most Direct):
Taxis are readily available outside the airport terminals. This is the most direct option, taking approximately 30-45 minutes depending on traffic. Expect to pay around VND 150,000 - VND 200,000.
Ride Hailing (Convenient):
Ride-hailing services are a popular and convenient option. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers fixed pricing and can be slightly cheaper than a traditional taxi.
Bus (Most Affordable):
Public buses are the most affordable option, but also the slowest. Take bus number 109 from the airport to Ben Thanh Market, which is about a 15-minute walk from the hotel. The journey takes approximately 45-60 minutes and costs around VND 20,000.
Airport Shuttle (Pre-booked):
Some hotels offer airport shuttle services. Check with The One Premium Hotel to see if they provide this service. This can be a convenient option, especially if you have a lot of luggage.

Tips:

For the most convenient route, consider using a ride-hailing service. It offers a good balance of speed, cost, and ease of use. If you're on a tight budget, the public bus is a viable option, but be prepared for a longer journey.

The One Premium Hotel Reviews & Summary

Want to know all about The One Premium Hotel before you book? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Ho Chi Minh City. Guests particularly love its central location, comfortable rooms, and friendly staff. One standout feature is the rooftop pool, offering stunning city views. The hotel also boasts a well-equipped fitness centre and a delicious breakfast buffet. Here's what one happy guest had to say: "The One Premium Hotel exceeded my expectations! The location was perfect, the room was spacious and clean, and the staff were incredibly helpful. I would definitely stay here again."

The One Premium Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. The One Premium Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Whether you're travelling solo, as a couple, or with family, you'll find the perfect hotel bedroom types here.

Deluxe Room:
These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options, with a choice of bathtub or shower.
Superior Room:
A slightly smaller option, but still well-appointed with all the essential amenities. Non-smoking only, with shower.
Executive Suite:
Spacious suites with a separate living area and bedroom. Feature panoramic city views, a bathtub, and a bidet. Non-smoking only.
Family Room:
Designed for families, these rooms offer extra space and bedding. Non-smoking only, with shower.

The One Premium Hotel is not a pet-friendly hotel.

Hotel Facilities in The One Premium Hotel

The One Premium Hotel offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay. From relaxation to recreation, you'll find plenty of hotel facilities to keep you entertained.

Rooftop Swimming Pool:
Enjoy a refreshing dip in the rooftop pool with stunning city views. Open daily from 7:00 AM to 10:00 PM.
Fitness Centre:
Stay active during your stay with the well-equipped fitness centre. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel spa. Additional fees apply. Open daily from 10:00 AM to 10:00 PM.
Restaurant:
Enjoy delicious meals at the hotel restaurant, serving a variety of local and international cuisine.
Business Centre:
Stay connected with the business centre, offering computer access and printing services.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open daily from 9:00 AM to 6:00 PM.

Hotel Buffet or Restaurant/Cafe in The One Premium Hotel

The One Premium Hotel boasts several dining options, including a hotel buffet and a charming hotel cafe. Whether you're looking for a hearty breakfast, a quick snack, or a delicious dinner, you'll find something to satisfy your cravings.

The Restaurant:
This is the hotel's main restaurant, serving a buffet breakfast and à la carte lunch and dinner. The cuisine is a mix of Vietnamese and international dishes. Buffet breakfast is priced at SGD 30 per person. Open from 6:00 AM to 10:00 PM.
The Cafe:
A relaxed cafe serving coffee, tea, pastries, and light snacks. Perfect for a quick bite or a casual meeting. Open from 7:00 AM to 11:00 PM.

The Restaurant is known for its Pho, a traditional Vietnamese noodle soup, and its fresh seafood dishes.

The One Premium Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? The One Premium Hotel offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Ho Chi Minh City is easy with the nearby MRT and bus stops. The One Premium Hotel is conveniently located near several public transportation options.

Ben Thanh MRT Station (Under Construction):
The nearest MRT station is currently under construction but will be located near Ben Thanh Market, approximately 15 minutes walk from the hotel.
Bus Stop - Tran Hung Dao:
Several bus stops are located along Tran Hung Dao Street, just a short walk from the hotel. These bus stops offer connections to various parts of the city.

To use the public buses, you can purchase a bus card at convenience stores or bus stations. Alternatively, you can pay with cash on board.

Nearby Attractions for Family / Kid Friendly

Ho Chi Minh City offers a wealth of nearby activities and nearby sightseeing places for families and kids. From historical landmarks to fun-filled theme parks, there's plenty of stuff to see nearby. Here are a few places to visit nearby:

Saigon Zoo and Botanical Gardens:
Home to a diverse collection of animals and plants, this is a great place for a family outing. Located approximately 5 km from the hotel. Entry price: SGD 3.
Dam Sen Water Park:
A popular water park with thrilling slides and pools. Located approximately 10 km from the hotel. Entry price: SGD 15.
Suoi Tien Theme Park:
A unique theme park with a mix of cultural and entertainment attractions. Located approximately 20 km from the hotel. Entry price: SGD 12.
Reunification Palace:
A historical landmark that played a significant role in the Vietnam War. Located approximately 2 km from the hotel. Entry price: SGD 2.
War Remnants Museum:
A museum showcasing exhibits related to the Vietnam War. Located approximately 3 km from the hotel. Entry price: SGD 1.50.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Vietnam!

Where to eat near The One Premium Hotel (District 1)

District 1 is a food lover's paradise, with a wide variety of nearby dining options to choose from. Whether you're craving local food or international cuisine, you'll find plenty of food eatiries near me.

Cafes/Restaurants:

The Workshop Coffee:
A popular cafe known for its specialty coffee and cozy atmosphere.
Pizza 4P's:
A well-known pizza chain serving delicious wood-fired pizzas.
Propaganda Bistro:
A Vietnamese restaurant with a modern twist, serving traditional dishes in a stylish setting.

Local Street Food:

Pho:
A classic Vietnamese noodle soup with beef or chicken.
Banh Mi:
A Vietnamese sandwich filled with meat, vegetables, and pate.
Goi Cuon (Spring Rolls):
Fresh spring rolls filled with vermicelli noodles, vegetables, and shrimp or pork.
Com Tam (Broken Rice):
A popular dish of broken rice served with grilled pork, egg, and pickled vegetables.
Bun Cha:
Grilled pork served with rice noodles and a dipping sauce.

Shopping places near The One Premium Hotel (District 1)

District 1 is a shopper's paradise, with a wide variety of shops near me, from bustling markets to modern malls. Whether you're looking for souvenirs, designer goods, or local crafts, you'll find it all here.

Ben Thanh Market:
A bustling market selling everything from clothing and souvenirs to food and handicrafts.
Saigon Centre (Takashimaya):
A modern shopping mall with a wide range of international and local brands.
Vincom Center Dong Khoi:
Another popular shopping mall with a mix of high-end and mid-range stores.

Other Places to Stay Near The One Premium Hotel

If The One Premium Hotel is fully booked, or you're simply looking for other options, here are a few other places to stay near by in District 1:

Luxury/5–6 star hotels nearby:

The Reverie Saigon:
A luxurious hotel with stunning city views and world-class amenities.
Park Hyatt Saigon:
An elegant hotel with a central location and impeccable service.
Caravelle Saigon:
A historic hotel with a rooftop bar and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Vietnam!

Four-star hotels nearby:

Liberty Central Saigon Centre Hotel:
A modern hotel with a rooftop pool and a convenient location.
Silverland Central Hotel:
A stylish hotel with a spa and a restaurant serving Vietnamese cuisine.
Alagon Central Hotel & Spa:
A comfortable hotel with a spa and a rooftop terrace.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Vietnam!

Three-star hotels nearby:

The Cupid Hotel:
A budget-friendly hotel with a central location.
Saigon Europe Hotel & Spa:
A simple hotel with a spa and a restaurant.
Queen Central Hotel:
A basic hotel with a convenient location near Ben Thanh Market.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Vietnam!

Conclusion

Planning your trip to Ho Chi Minh City? The One Premium Hotel offers a fantastic base for exploring all that this vibrant city has to offer. With its central location, comfortable rooms, and excellent facilities, it's the perfect choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals – book your stay at The One Premium Hotel through Traveloka and enjoy a seamless booking experience. Whether you're looking for a luxurious suite or a budget-friendly room, Traveloka has a wide range of options to suit your needs. book cheap hotels in Vietnam cheap hotels nearby

All facilities in The One Premium Hotel

Functional Hall

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Welcoming drinks
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby
Porter
Tours

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Public Facilities

Elevator
24-hour room service
Restaurant
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

Shuttle Service

Airport transfer (surcharge)
Cruise shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Train station pickup
Airport transfer

Food and Drinks

Restaurant with AC
Breakfast
Buffet breakfast

Transportation

Area shuttle with surcharge
Bicycle rental
Car rental

Connectivity

Internet point
Free WiFi

General

AC
Non-smoking room

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in The One Premium Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Enjoy your days in a wonderful Vietnam and feel like being at home whether you are on business trip or on vacation. Situated at the City centre, it takes 20 minutes drive from Tan Son Nhat International Airport. It is very closed to shopping centers, governmental offices and many other popular tourist sites: Independence Palace, Ben Thanh market, Notre Dame church and museums etc. Especially it take 20m walk to Ben Thanh Market.
Children 0-5 can stay in the same room with their parent without additional charge, a maximum of 01 children can share the bed with parent. Children from 6 to 11 years old: sharing the existing bed will be charged with an extra charge following the hotel’s policy Children from 12 years old and above will be considered as adults, will be charged with an extra charge following the hotel’s policy

Smoking

Smoking is allowed only in the designated smoking area.

Read All

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The One Premium Hotel	22
Number of floors in The One Premium Hotel	10
Another facilities in The One Premium Hotel	Welcoming drinks, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in The One Premium Hotel

What are available facilities at The One Premium Hotel?

There are top facilites at The One Premium Hotel such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The One Premium Hotel?

The standard check-in time at The One Premium Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The One Premium Hotel provide breakfast?

Yes, The One Premium Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The One Premium Hotel

The One Premium Hotel has a 3.0-star rating.

How many floors does The One Premium Hotel have?

The One Premium Hotel has 10.

See All

More Reviews from Other Guests in The One Premium Hotel

Overall Ratings & Reviews The One Premium Hotel

Traveloka (286)

Other sources (52)

7.8

Pleasant

From 286 reviews

Provided by travelers on

Cleanliness

7.5

Room Comfort

7.4

Meal

7.8

Location

8.4

Service and Facilites

7.7

People often mention about The One Premium Hotel

All

Bedroom (20)

Staff Friendliness (17)

Surroundings (16)

Soundproof (14)

Distance to City Center (13)

Room Space (12)

Bathroom (11)

Hotel Area (10)

Accessibility (9)

Ambiance (8)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews The One Premium Hotel

Number of reviews per page

Customer reviews

Daungkamol N.

8.8

/10

Reviewed 4 week(s) ago

The room is beautiful and in good condition, but the elevator is very slow. The air conditioner is loud and takes very little time to cool down. However, the location is excellent. You can walk to find everything.

See original

1 people find it helpful

Accommodation's Reply

11 Nov 2025

Dear Customer- Thank you for choosing to stay with us. We are committed to continually improving and providing an even better experience for you during your future stays. Thank you once again, and we look forward to welcoming you back. Kind regards

N***m

6.0

/10

Reviewed 6 week(s) ago

Bed was uncomfortable to sleep in. Right in front was a night club and the sound is extremely loud. Horrible sleeping experience.

1 people find it helpful

Accommodation's Reply

29 Oct 2025

Dear Customer - We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay. We appreciate your comments will take and find ways to fix it. We hope that in the near future will be able to welcome you with the best quality. Kind regards.

Verified Traveler

Leisure

8.5

/10

Reviewed 10 week(s) ago

We came early 6AM but there is no vacant room but the receptionist let us rest in the spa room, not so bad. 2 hours later we can check in and pay extra 9.5USD, very cheap. The receptionist really friendly. If you look for a place near the center city this is the one. But if you need some place quiet, you should not book this one, because at night the bar opposite kinda loud.

4 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Customer - We sincerely thank you for choosing The One Hotel as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience

Dang T. T. T.

Leisure

9.4

/10

Reviewed 12 week(s) ago

I stayed at the hotel for 6 days. The hotel staff supported me very enthusiastically, the hotel is in the center of District 1, easy to move around. Just a small comment is that the hotel slippers do not have grip, so I fell once when I went down to the ground floor to get my things, the staff lent me another pair of slippers to wear in the room, so it was temporarily fixed.

See original

3 people find it helpful

Accommodation's Reply

18 Sep 2025

Dear Sir/Madam, Thank you for taking the time to review The One is happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards

See original

Nguyen T. H.

8.3

/10

Reviewed 12 week(s) ago

The room is spacious, the bed is big, but the room has an unpleasant smell, plus the soundproofing is not good, I can hear the washing machine spinning right next to the room.

See original

3 people find it helpful

Accommodation's Reply

16 Sep 2025

Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

See original

N***o

8.2

/10

Reviewed 12 week(s) ago

The staff came to clean the room and saw the air conditioner leaking water, so they called a technician to fix it. Satisfied with this place, will come back again.

See original

1 people find it helpful

Accommodation's Reply

15 Sep 2025

Dear Sir/Madam, Thank you for taking the time to review The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards

See original

Pham T.

Leisure

9.1

/10

Reviewed 14 week(s) ago

The room is very nice, the room has a very pleasant coffee smell. The location is 3 steps from Ben Thanh market, near the bus stations. The only thing is that the hotel is opposite a bar, from 12am the music is very loud. My family was tired after going out so the loud music still let us sleep well. I have trouble sleeping but after covering myself with the pillow for a while, I fell asleep without knowing it, not knowing what time the music was until.

See original

4 people find it helpful

Accommodation's Reply

04 Sep 2025

Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards

See original

Van A.

10.0

/10

Reviewed 16 week(s) ago

Great. Close to the center, easy to get around.

See original

4 people find it helpful

Accommodation's Reply

18 Aug 2025

See original

Van A.

10.0

/10

Reviewed 16 week(s) ago

Friendly staff, central space, near Ben Thanh market. Will recommend to friends

See original

6 people find it helpful

Accommodation's Reply

18 Aug 2025

See original

nguyen p. h. a.

10.0

/10

Reviewed 16 week(s) ago

Stayed at 20 Dang Thi Nhu branch, bright room, friendly Cece

See original

3 people find it helpful

Accommodation's Reply

18 Aug 2025

See original

H***g

Staycation

6.4

/10

Reviewed 16 week(s) ago

The hotel is opposite the bar so it's very noisy in the evening and at night. The day I went there, I had children and they arranged for me to stay on the top floor without an elevator. The house was under renovation and there was a lot of fine dust, and especially the floor I was on had plaster walls so the soundproofing was very poor so I couldn't sleep 🥲

See original

6 people find it helpful

Accommodation's Reply

17 Aug 2025

See original

C***g

8.4

/10

Reviewed 17 week(s) ago

Small hotel, opposite is a bar with loud music, can't sleep 🙂

See original

2 people find it helpful

Accommodation's Reply

15 Aug 2025

See original

L***E

Staycation

5.0

/10

Reviewed 18 week(s) ago

The hotel is terrible! Opposite is a bar that opens very late, is noisy and has no soundproofing, the walls are banging so loud that you can't sleep! The hotel is surrounded by horrible vomit! My family checked in at 12am due to a late flight and checked out at 1am because they couldn't stand it! They canceled the 2 nights they booked here! The old, broken air conditioner kept shutting down, and it was crazy hot!! When checking out, the staff didn't seem surprised at all, as if they were used to it >”< The room was small, narrow, smelly, and old! Besides the location in District 1, there was nothing good about it in general!! The room photos were not the same as the actual room outside, so disappointing!!!

See original

3 people find it helpful

Accommodation's Reply

08 Aug 2025

Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. During your stay, the receptionist provided the correct room you booked, the bar area and the exterior of The One could not intervene because it was beyond their capabilities. And when you checked out early - according to the network policy, you will not be refunded. But the hotel management has supported contacting Traveloka to refund 1 night for you because of the bad experience. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will be able to welcome you with the best quality. We hope you understand and hope to have the opportunity to serve you better in the future. Thank you.

See original

a***a

6.8

/10

Reviewed 19 week(s) ago

The hotel staff is friendly. However, it's across from a noisy clubhouse that stays open until 3 a.m. The area is mostly shophouses and isn't very clean. It's a stark contrast to the photos.

See original

3 people find it helpful

Accommodation's Reply

29 Jul 2025

N***n

5.3

/10

Reviewed 22 week(s) ago

My family booked a room here before checking in, a friend called on the landline to urge me to deposit a deposit to hold the room. I was careful so I didn't deposit. When I arrived to check in, they didn't let me see the room I wanted to book, saying that there was a staff to fix the air conditioner. They let my family stay on the 9th floor without an elevator, then had to stay in a room without a window and a bed, very stuffy... My family didn't agree so they transferred my house to hotel 313 Pham Ngu Lao, here is also bad. The price is expensive and not commensurate with the room. It's a scam. I will review it on the Travel pages in Ho Chi Minh City so that those who book rooms on apps will know and avoid it.

See original

6 people find it helpful

Accommodation's Reply

17 Jul 2025

Dear Guest - First of all, The One would like to sincerely thank you for taking the time to respond. The One is very sorry that your family's experience was not as expected - Contacting to confirm the reservation and reserve a room is the hotel's standard procedure to ensure the rights of guests, especially during peak times. However, we fully respect the decision not to deposit for safety reasons - When you arrived to check in, the room was initially booked and was being repaired for air conditioning, so the hotel proactively offered to upgrade the room for free to ensure the experience, however, you were not satisfied because you had to walk and agreed to move to another branch - After using the room at another branch for a few hours, you requested to check out because the room did not meet your needs. Although according to policy, this case may incur additional charges, we still support a full refund and 100% free of charge to show goodwill Once again, we sincerely apologize if the experience is not complete and makes you unsatisfied. The hotel always appreciates all contributions and will strive to improve the quality of service further, Thank you

See original

T***g

6.3

/10

Reviewed 25 week(s) ago

Too noisy hotel. I wouldn't recommend it to anyone.

5 people find it helpful

Accommodation's Reply

13 Jun 2025

H***y

Business

8.5

/10

Reviewed 26 week(s) ago

The room is new, beautiful and airy.

See original

9 people find it helpful

Accommodation's Reply

11 Jun 2025

See original

P***g

Staycation

6.5

/10

Reviewed 30 week(s) ago

First, I rate this hotel overall with my experience as 2 ⭐️, the staff is enthusiastic, the hygiene is okay. When I first checked in, I smelled a bit of cigarette smoke, and then another thing, the room was cleaned but the shit pants were still hanging on the hanger, I had to go down and ask the receptionist to check the room again, but he asked again, is it mine? It's really bad 🤦🏻‍♀️, it's really noisy, but it seems like the neighboring areas are being repaired or something, so I was sleeping this morning and heard too much noise, due to the incident, I had to go to this hotel temporarily, but I will come back.

See original

6 people find it helpful

Accommodation's Reply

16 May 2025

Dear Guest: First of all, we would like to sincerely thank you for taking the time to share your experience at the hotel. We are extremely sorry that your stay was not as perfect as expected - Regarding the issue of cigarette smell in the room, as well as the incident related to remaining items and inappropriate response from the receptionist, we would like to apologize and will seriously check, rectify the working process as well as retrain the staff on handling skills. Regarding the noise from the neighboring area under repair, this is beyond the control of the hotel, however, The One will try to work with the area manager to limit the impact on guests Once again, we would like to sincerely apologize and look forward to the opportunity to serve you better in the future if you have the opportunity to return. Thank you. Best regards

See original

H***m

Leisure

6.5

/10

Reviewed 30 week(s) ago

The room is opposite the pub. It was very noisy all night. The room is not soundproof at all.

See original

5 people find it helpful

Accommodation's Reply

16 May 2025

Dear Mr/Ms We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay. We appreciate your comments will take and find ways to fix it. We hope that in the near future will be able to welcome you with the best quality. Kind regards

P***n

6.6

/10

Reviewed 35 week(s) ago

Dirty towels, too noisy because there is a bar across the street

See original

7 people find it helpful

Accommodation's Reply

10 Apr 2025

Dear Guest Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. Hopefully in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

See original

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.