Vinh Nui Chua Homestay

Good location, good view. Inconvenient use of shared toilets, 3 toilets are clogged, dirty and cannot be overcome.

Very impressive worst with homestay bay mountain princess !!!!! 1 / shady, non-transparent working way: I have 1 booking on April 28, air-conditioned wooden cabin room here. On the morning of April 28th, I reconfirm the booking with the homestay at 8:00 pm with the content of checking the booking and the notice will be late check in (about 3 - 4pm). The receptionist of this party reported that he had a booking and made an appointment to meet us at the homestay. I have a homestay for more than 3pm and ask my receptionist to check in, but the receptionist told me that my room has a problem, I have not come back to book a room, so I suggest to transfer to a wooden tent room. fan until 6pm then will move me to the air-conditioned room, I do not agree, the receptionist said I waited and went to find management. After something more than 15 - 20p, I don't see any support from the receptionist, I have a phone asking you to let me check in, because it was really hot at that time and I was very tired. Then the receptionist came to tell me to wait for the manager (brother) to work. Okay, I was waiting for the manager, when he saw the manager, he didn't greet me and help me handle it, he didn't care and pay attention to us. I continue to wait patiently for the manager to respond, but no, he is totally avid himself. By this time I could not help but I asked him when I was checked in because it was almost 4pm, he said to me: now my room is not available, I cancel my booking. Actually, I was very surprised because of the management of the manager because when I was in the morning, I reconfirm myself and told me to check in late, if there is no room or room there is a problem, the receptionist must tell me right away, over here I tried to move to a wooden tent with a fan or else there would be no room. I have paid the entire booking before going to traveloka so I have the right to not accept such transfer. After talking for a while, he told me to just wait, I won't accept it, and then I agree with him that I will check in at 10 minutes. After more than 10 minutes later, we were checked in and rested after a long journey from Phan Thiet here but received an extremely bad attitude of reception and management. It is worth mentioning that when the receptionist said he received a room, the room was completely devoid of any guests. Surprise?!? I began to doubt this "beautiful" homestay. At around 9 pm, when I and my toilet go to the reception desk, and .... We caught two of you coming to check in late, those two fell right into a somewhat similar situation. we at afternoon: have booked a deposit but must transfer from the room to the room with fan. Next, at about 12:00 noon the next day, we arranged luggage to check out, we met 2 more friends, we met the case of confirmed booking but came to the place to report all rooms !!!! Daaaaaaaaaaaa! I understand the problem, worship and never return to this place !!! 2 / the shared toilet we have to share the toilet, okay okay, because the psychological preparation is not that the toilet will be very clean. But I didn't think it was so dirty, the floor was full of sand, the stench and the sewer didn't work, every time I used it, it was all over. Bored not speechless !!!! I have been working in the service industry so I understand and sympathize with you guys, but without fire, there will be no smoke, no attitude of your day will not have this complain of me. Hope you can improve your service in the future so that the guests here are not frustrated and lose their joy as we do. Thanks !!!