Americas Best Value Inn & Suites Houston Brookhollow NW

Explore Americas Best Value Inn & Suites Houston Brookhollow NW
6.4
Pleasant
From 293 reviews
Cleanliness

6.6

Room Comfort

6.6

Location

6.8

Service and Facilites

7.0

Traveler Reviews Americas Best Value Inn & Suites Houston Brookhollow NW

Number of reviews per page
20
40
Top reviews
Jamal
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nothing great about this place. Just a place to stay. Walls are dirty they'll make up something to not give you your deposit back.
Charles
icon-Leisure
Leisure
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

No premium tv channels as advertised. No mini fridge in my room, didn't try to get one or change rooms. Charged me 20.00 for early check in that had to be paid in cash and no ATM on property
Dewayne
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Please be careful of the places you stay
Tejumade
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Rude staff
Kimberly
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Good staff
Kimberly AM
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Lobby was closed, no breakfast came early no where to sit. Got out of Uber all our things was in the rain. Gave strange people our room key. They tried to come in advised staff uncaring! Not to fotget the male is a now verified stalker! Run away bad place to stay! See picture below!
Louvenia
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

There were cigarette holes in our sheets. The lady at the window told my salon as we were checking in he’s not allowed outside and if caught we would be kicked out of our room without refund
Verified traveler
4.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Bed sheet had black stain, bed covers had burn marks. Restroom toilet was dirty no extra toilet paper only give 2 towels when I went to ask for more they said they only give 2 I'm like even for 2 queen bed room ridiculous. Soap was horrible and old didn't lather and smoke alarm battery kept beeping and pillows were so flat the only thing great was the AC.
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Cynthia
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

It was OK. It was safe and quiet.
Adriana
6.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

It wasn’t a bad hotel for the price but parking sucks and the comforter had burn marks on it and supposedly it was a non smoking room
Fidel
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

The lady at check-in is always great- friendly, courteous and professional. The room was a good size and clean. That being said, the rooms need to be updated.
rigo
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Prompt service great price
rigo
icon-Business
Business
10.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Great price and great customer service.
Judy
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

This is one of the filthiest hotels I've ever seen. How it classifies as a hotel I do not know. It more classifies as Motel Hell The room was just so so very nasty
Gerald
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

It was a lot more of a pleasant stay then it looks from the outside. It was nice and quiet throughout the night.. desk clerks both from night and day shifts were absolutely incredible to work with
Robert
icon-Leisure
Leisure
2.0
/10
Reviewed 187 week(s) ago

Expedia Group verified review

The floor was dirty, dresser and nightstand drawers were dirty inside. Tops of furnature were dirty. Exterior picture was of a different property. Very deceptive.
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

I liked the fencing around property. As well as the access of freeway nearby to go anywhere in the city. Well priced amongst other stays nearby.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

They could not find my reservation and would not try to find it even though I had the reservation number. No help what so ever. It was the middle of the night with no where to stay. Another woman had booked her room over a week ago. They told her the same thing. He didn’t care and was not willing to help. I called management the next day at the hotel and she found my reservation and apologized. Expedia was told I was a no show. I told her that and she said she would call and let them know. I called Expedia and no notes that she called at all. I called the hotel back the next day and she said she did and was on the phone for two hours. Still waiting on Expedia to get this resolved.
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Jd
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

Room smelled like mildew. Worn out funishings, bedding, towels... Crack addicts and prostitutes call this place home. constant illegal traffic in the parking lot. Rude, underachieved, unintelligent, staff. All in all, just unpleasent all around. If you are a low life, its perfect for you.
Robin
icon-Business
Business
4.0
/10
Reviewed 230 week(s) ago

Hotels.com verified review

Was over charged for the room we reserved. Room was very dirty , like it had not been cleaned in over a week.
Number of reviews per page
20
40