Overall Ratings & Reviews Vanderbilt, Auberge Resorts Collection

For our 25th anniversary we chose Newport, RI for a getaway. As first time visitors, we researched options and chose the Vanderbilt because it seemed central in location and the fact there were onsite spa services and good bar. This first choice was fortunate because we then met Morgan, the lead concierge. I booked the hotel and then immediately emailed re:spa services. Morgan called within 5 minutes of my email to book our appts and then proactively offered other services, ideas, and resources. She worked with me over email and phone, booking restaurants, an onsite cocktail class with Zach (who is truly amazing as a teachers and cocktail scientist/artist) and getaway spa treatments with Randi (who really knows her stuff and cares) and team. The stay was great! From check in where we were treated with our itinerary packet and resources to surprise amenities celebrating our anniversary through to check out, it was above expectations. Every staff member was truly friendly and the style of this historical mansion hotel was striking and welcoming. Location was perfect - we walked everywhere and didn’t need our car really. Highly recommend! When we visit Newport on the future we will stay here again and will check out other Augerge collection properties in other locations in the future. I wish I encountered service and hospitality like this every time. Thank you Vanderbilt crew!

The staff were very chill, friendly, effusively helpful millenials. And every request was possible and executed with impressive lightening speed. Shout out to Morgan who looked after our every need, from setting up car tours to booking and changing dinner reservations upon request. Our stay at the mansion felt very comfortable, and overall we felt very attended to. The property is decievingly huge with corridors and rooms to discover everywhere. The only small negative is that the walls of our suite were not soundproof so one could hear guests outside our room in the halls and common area. But this did not disturb too often. In the end, really, everything was perfect!

Great stay!! We will back back for sure!

The restaurant and bar were great

This is a very nice little hotel with excellent and caring staff. We had one of their attic suites and there was clearly a difficulty with the plumbing. This was the only downside in our stay.

Charming hotel in a most convenient location within steps of shopping and restaurants - although the food and drinks are so wonderful at the hotel that you might not want to go out. The staff is A : warm and welcoming, and accommodate any request with a smile.

Amazing little gem in the center of everything - beautiful renovated British colonial style mansion with eclectic furnishings, modern touches , great staff, attentive, and a swanky bar experience.

Great place , easy walk to shops and town, very helpful and accommodating

Everything and everyone was very welcoming. You feel right at home. The staff do a great hob. Refer to you with your last mame all the through our stay.

This hotel is a restored mansion built in 1909 for Alfred Vanderbilt's mistress. Such a funny origin for a beautiful inn! Our suite was beautiful, with 15 foot ceilings and lots of amenities. There is tea in the dining room, which was a marvelous experience. Fireplaces, beautiful furnishings, lots of places to sit and relax in the common areas. The fitness room is fine for a small hotel. The staff are exemplary, from our concierge who arranged reservations and made recommendations on things to do to our charming server at tea, to the desk staff and valet. Thank you!

My husband and I liked that the property was located in the heart of New Port. The location allowed us to walk to many of the historical sites. The Vanderbuilt Hotel and grounds are quite lovely. Thank you,

Room was a nice size and very clean, bed extremely comfortable. Breakfast delicious in a very charming atrium in courtyard setting. All staff were extremely professional and helpful, especially when I closed car door on my finger when dropping it with valet. Yes, very expensive, but the location was ideal for walking into town for the boat show, it was a treat.

Fantastic hotel experience. Hospitable service, beautifully decorated rooms, energizing roof deck, and high quality culinary offerings. Centrally located in Newport.

👍

The walls of the rooms were very thin...

I so happy with my stay . The moment I step into the mansion staff greet me with Rośe . They all so friendly n call me by my names like I have personal butler . The mansion is beautiful design . Walking around the mansion is like going on a tour. I love The library , the garden and they have a billiard room . Is make u feel like u are home . The room are nice n clear. Is very modern with a touch of renaissance feel.location is perfect is so convenient to walk around .The only delta of this place because is a mansion house built in the old day the sound prove is not so good . I can hear when people walk on the roof or the church bell ring every hour . Other than that everything is great . I will definitely come back again .

pictures misleading construction outside of property started @0700 Roof deck was locked customers service was exceptional tried to meet all expectations

Was a beautiful hotel, with amazing staff who make your feel welcome every time you leave and enter the hotel by name.

Amazing experience at the Vanderbilt in Newport. Staff were friendly and knowledgeable. In house food was creative and delicious and the location was perfect. Linens and bed were top notch.

The staff were all exceptionally helpful, especially Eli who managed to open a safe in the room that we accidentally locked shut. The front office staff were kind and helpful and the servers and spa staff too. The food is quite good, both breakfast, room service and the fare served at lunch in the dining room. The décor is stunning but maybe not for everyone as it utilizes of a very dark palate of paint throughout the common areas (except the breakfast conservatory), and in our two bedrooms (cannot say if all bedrooms are equally dark) including the ceilings. This is very cool but could bring you down after a while, especially in the summer months. Our bathroom in one of the suites had beautiful furnishings but the installation of lamps and mirrors etc. was all done in haste and none of the heights matched of sconces - or distance to the mirror or tiles, and the towel rack was at an angle. This is so much more noticeable against the dark blue backdrop. The winged chairs in the bedrooms are not suited for anyone with male shoulders or above 5' height. Someone had repaired and painted over the front door of the hotel with a color that did not match without sanding first. These things are very noticeable and a real pity in such a stylish space.