Way too complicated and confusing. Also, no electrical power in the one bedroom and the 2nd bedroom was brutal as the location was above an area where every few minutes you heard car horns beeping and it made it impossible to sleep. When you're paying that much money for a one night stay, we should not have had any of these problems. We were also, told that the guy would be right back with the garage remote and after waiting over an hour, we had to call again and were told that he was busy with other arrivals. Very unacceptable.

The room was great for all of us who went to anime expo. We had plenty of room to settle everyone. That said this place was great, but we did have a few strong hiccups at the start of our stay and the very end of it. Warning to everyone that this is an apartment NOT a hotel so they way you get your room is by waiting for some one to bring you the one key for the room. In our case that took like an hour because we had to wait for the person to get to the location, it wasn't just us that he was dropping keys off to. This was technically sort of like an air bnb, but in an apartment building which in my opinion is worse because the lobby to this place not very helpful (they have bad communication skills) unless you actually live there. I mean if you're used to renting an apartment room for a few days and like to follow rules precisely (or you will get charged more for stupid mistakes) this is a great place for you. I prefer hotels (I should have read the fine print lol), other than that at least the room and the person bringing you the key were pretty nice.

Absolutely terrible experience! Kept on getting text instructions from a NY phone number telling me all the rules ! at 1 AM the night before! They said "if anyone asks , just tell them you're a customer of SC Deal, nothing more" very mysterious. They wanted $ 30 more for early check in. When I got to the building, at 2:45 pm , the concierge said they had not dropped off the keys yet...They asked for $ 30 for parking, I agreed by text, they never delivered a parking permit ! Very bad experience overall.

It was very hard to get confirmation and directions directly. You are texted a list of rules that are quite specific. You need these to get your key so you are able to enter the room. You are given only one key, so you need to be cognizant of that if you split up from your party. The rooms were nice enough. The air mattress completely deflated on me my first night, I would recommend the comfy couch instead. It is literally across from the convention center and only a block from a metro stop. I would stay again just for that proximity.

Great place if you just need to sleep and you are on business. Convention Center is literally across the street so very convenient as I was conferencing there. Suite was pleasant enough. Would not be able to cook there even though there is a kitchen (if that is a concern). Too many necessary amenities not there. But if you are looking for a suite instead of a hotel room, this is the place. Only one key fab per room, so if there are two of you and you won't be together all the time, VERY inconvenient. Suite managers were very responsive if there are questions, concerns.

If your plane arrives earlier you will have to wait in the lobby with your luggage for check-in at 3pm or pay extra. We were told it was a two bedroom and it was actually a one bedroom with a bed in a den area open to the kitchen. Also only one restaurant in the area.. we had to walk a few blocks till we found great food to eat.

Place was fine. The instructions to get in and how to work everything was good. The air mattress, we booked specifically so that my kids could sleep on that, did not work. It went flat a few times through the evening. (Yes, we know how to work one) Also, the door to the bathroom could not close. We had to use a chair to keep it shut while showering or doing other business. I know this is not necessary, but we booked a loft so that we could make our food at the place and utilize the kitchen. Although there were a few dishes (I think 4 sets) and the most basic pans on the planet, there was nothing else we might need. No paper towels, napkins, no salt and pepper, no oil, no left over butter, no pam spray, litterally, if you wanted anythign else, you were buying it to use it. I understand, that they are not supposed to supply the extras, but I am sure someone else had left a cube of butter or bought some pam spray so as not to make the pan stick or some salt and pepper but they obviously threw it out. There was nothing. We left pam spray. I hope they left it for the next guest. We have stayed at many air B N B situations before and there was at least some catsup in the fridge. ( I think you get the point. So if you really want the bare bones experiance. This was fine...just be sure to pack all the stapels of cooking in the kitchen or you will be buying it eventually.

Management does not inform you of its unique check in situation until 30 minutes before check in time. The POC from the company hung up on me. TERRIBLE!

Check in time was at 3. I didn't get my keys until 6. The bathroom door didn't close all the way. The bathroom sink is barely hanging on. Strange company. No thanks.

This is a con, it is not a hotel. Two Chinese guys rent a number of apartments and then rerent them nightly. When I tried to check in there was only a security guard there and he told me he has endless problems with this. The phone number listed on Hotels.com is an answer service that has to send an email to the owners. After 5 attempts I gave up and called Hotels.com. They were just as useless, on an international call I got put through to 3 different people in India who could not help and eventually when someone was trying to find me alternative accommodation I got cut off. Eventually someone called me and arranged a time to meet and show me the room. he was just as fed up with the company and said he was also leaving. Avoid this group like the plague....

Not sure if this is really a hotel or maybe they rent individual apartments out as hotels? From what we could tell, they didn't seem to have any staff we could speak to about issues we came across other than the parking attendant that checked us in when we arrived, who met us in an alley and gave us our room and garage access keys and took my cc to charge me for parking, I wasn't comfortable with a random stranger charging my card with his cell phone but ok? The room was really nice, full kitchen, small living room and nice bathroom with a separate bedroom. We have two young children so we requested an air mattress before hand for the kids. The bedroom did not have a tv in it so we ended up letting the kids sleep in the bed and my husband and I took the air mattress in the living room so we could watch tv after they went to bed. The mattress did not hold air what so ever. We spent half the night trying to refill the mattress until we finally gave up and tried squeezing all four of us in 1 queen bed.. worst night sleep in a hotel ever. At about 4:30 pm we went down to speak to the people at the "front desk" to ask a question about the room and the two guys that were sitting there chatting amongst themselves, told us we had to call the number that we booked the room with because they were only security. The room was missing a few basic amenities, washcloths, lotion, towels seems pretty old. The bathroom sink faucet was barely hanging on.

When we first arrived to the hotel, we had to wait 20 minutes to check in. We were told that the previous guest had a cake fight during a birthday party and it would take them some extra time to prepare the room for us. When walking into our room, my Fiancé and I smelled something horrible. When then walked into the bedroom we realized the previous guest must have vomited in the bedroom. We all know what vomit smells like, so I know we were mistaken. We were in the Los Angeles area for a basketball game and let's just say our trip was ruined. We waited 3 hours for new accommodations, which was entirely to long so we decided to check in at another hotel. I understand that things happen but their customer service was horrible. I was the one who kept picking up the phone to check the status on a new room not once did the company call me to follow up with a status. Long story short, this was in November 2016 and we are now in late February 2017 and I'm still waiting for a refund. Save yourself the horrible experience and book somewhere else.

This property is not set-up as a "hotel" is an apt. building with transient clients every now and then. There is no daily house cleaning, the pergo floors bounce sounds waves as walk and it becomes a echo chamber. will not stay there again. As a permanent resident the experience might be a diff. story.

Service was not what I expected

The room was modern and nice. Looked clean but there was a constant bad smell, like maybe something was dead nearby. I was staying for work so I spent little time in the room but had to spray cologne multiple times to overpower the smell.

Great apartment. However parking for overnight is a hassle since public parking for overnight is 1mile away.

It was delightful and comfortable to stay. I want to stay again next visit to LA.

Across the street from the Los Angeles Convention Center.

Not a hotel but an apartment. It was very comfortable stay

Bad dealIt started out when off I did not correctly book my own room however there was no staff to help me I had to go back to Travelocity and you guys were great