Overall Ratings & Reviews Holiday Inn Express & Suites STERLING by IHG, an IHG Hotel

Great breakfast, close to highway but far enough to not be loud. Pet friendly, clean

Check in/out was easy and convenient. Each staff member we came in contact with was extremely friendly. Our room was super clean as well.

Great rooms and staff

Clean, quiet and convenient. The staff were all friendly and helpful.

I would Faber given 5 stats on everything. Except: the nighttime/ overnight front desk person, although friendly when we checked in initially, later sat in the lobby area with McDonald's delivery and both her laptop and iPad up and running, while having both ear buds in. My husband and I were in and out of the hotel a few times, and our family went out to dinner... she never looked up. The first time he walked by her, he didn't even know she was thy front desk person. Made us feel a little weird and uncomfortable, it was unprofessional. She could have at least set up behind the front desk. The pool... the 2 requirements we have when ee travel with kids is a free hot breakfast and pool. The pool was gross. It was a weird color, and as soon as you walk in the pool room, you're hit immediately with a strange smell. We didn't swim at all, and our kids were sad and we were disappointed. We didn't bother asking the front desk lady at that point, because of what I mentioned above. Other than those things, the hotel was beautiful, clean, beds were comfy. Our standard 2 queen room was a bit small. In the morning... the breakfast was fantastic, the morning staff were AMAZING. So friendly, constantly tidying and restocking everything. They made us feel well taken care of.

Our room was very clean and neat. Breakfast was decent and the breakfast attendant was very nice and helpful. Was nice to walk around the small lake right next to the hotel.

Great place to stay, very clean and great breakfast.

2 rooms for a spring break swim trip. Everything was just right.

We have stayed at this hotel 3 times within the last year. Enjoyed the staff and the property on all 3 visits. Especially think that the breakfast is outstanding among hotels we have tried.

Very ckean

Nothing to complain about

Didn’t like the Dove liquid soap. Also out of mouthwash at front desk.

The employee on duty Kara was very curtious and helpful to us.

We specifically chose a non-disabled room but when we arrived the front desk told us there were no other rooms left. We had no other choice but to take the handicapped room. Unfortunately both my husband and I stubbed our foot on the couch setup in the night. Not a good experience and not good service from the front desk who was more k treated in reading her book than serving customers.

It was new, so very clean. The thing that impressed me most was the kindness of all the employees with whom I interacted. They all acted like they enjoyed their jobs!

Great check in and great staff

Great place to stay

It was an amazing room. The hot tub was relaxing. Guest service was on point. Breakfast was delicious

Everything was great except the bedding. It’s wimpy. We enjoyed the big breakfast and the staff!

Everything was great