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Explore Macalister Hotel Managed By The Ascott Limited

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9.0

Exceptional

From 141 reviews

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Cleanliness

9.2

Room Comfort

9.3

Meal

8.7

Location

9.2

Service and Facilites

9.1

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Surroundings (8)

Staff Friendliness (8)

Bedroom (8)

Ambiance (7)

Bathroom (6)

Room Space (5)

Distance to City Center (4)

Accessibility (4)

Wifi (4)

Check-in/out Time (3)

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Traveler Reviews Macalister Hotel Managed By The Ascott Limited

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Customer reviews

A***t

8.2

/10

Reviewed 3 week(s) ago

Good, hotel near food places

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Accommodation's Reply

29 Jun 2025

Dear Guest, Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available.Look forward to your return stay in future. The Management.

G***a

Leisure

8.8

/10

Reviewed 7 week(s) ago

stayed there for 3 nights. The room was great; it was very clean, new, size wise excellent. The location is grewt a walking distance to great food places, 1.5-3 km from most touristy area. it's just a few meters away from main road, so it is quiet. Some amenities such as handsoap and hair dryer are available upon request. The staffs and cleaning service are very friendly. Goodforv value and it's highly recommended.

2 people find it helpful

Accommodation's Reply

18 Jun 2025

Hi Sir/Madam. Thank you for sharing your experience! We are delighted to hear that you enjoyed our cozy and modern interior set within our heritage architecture. Providing great service is always our top priority, and we're thrilled that it enhanced your stay. We have noted your feedback and will continue to work on further improvements. We look forward to welcoming you back soon! The Management.

Naylun R.

6.5

/10

Reviewed 18 week(s) ago

Uncomfortable at night, disturbed by the sound of the emergency alarm.

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1 people find it helpful

Accommodation's Reply

28 Mar 2025

Hi Naylun. I'm sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the noise. Your feedback is valuable, and we'll do our best to address this issue to enhance the quality of our guests' experiences in the future. Thank you for bringing this to our attention. The Management.

yuenni

Staycation

9.4

/10

Reviewed 26 week(s) ago

Always back to this hotel. Stay in here many times and never get bored. The bed so comfy and clean, Located in the middle of macalister streets, easy to find foods, atm, drugs store, near from hospitals, etc.

2 people find it helpful

Accommodation's Reply

29 Jan 2025

Hi Yuenni. Thank you for sharing your thoughts on your recent stay. We are glad you were very comfortable with the bed and overall, a good stay. Look forward to your returning in future! The Management.

N***a

Leisure

9.4

/10

Reviewed 30 week(s) ago

Friendly and responsive hotel staff

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Deasy E.

Medical

9.2

/10

Reviewed 41 week(s) ago

The hotel is nice, in the middle of the city, only parking is difficult, the rooms are cool and minimalist, only the TV channels are bad 😁, the amenities are okay, I'm satisfied, God willing I'll come here again with the kids, highly recommended.

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Accommodation's Reply

15 Oct 2024

Dear M/M Deasy E, Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay . We hope there will be a chance to welcome you again and to provide you an excellent stay. Best Regards , Grace Wong Penang Hotel Collection Managed by The Ascott Limited

H***a

Medical

9.1

/10

Reviewed 42 week(s) ago

The hotel staff is friendly, the hotel is clean, the location is strategic for culinary, unfortunately the room is a bit narrow, but the bathroom is spacious & clean.

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2 people find it helpful

Accommodation's Reply

30 Sep 2024

Dear Valued Guest, Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay . We hope there will be a chance to welcome you again and to provide you an excellent stay. Best Regards , Grace Wong Penang Hotel Collection Managed by The Ascott Limited

N***a

Leisure

8.2

/10

Reviewed 44 week(s) ago

The hotel staff is friendly, the hotel is clean.

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Accommodation's Reply

24 Sep 2024

edwinbunawan

Medical

8.5

/10

Reviewed 44 week(s) ago

Friendly staff, location close to the center of activity and culinary, rooms are also clean and tidy.

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Accommodation's Reply

24 Sep 2024

Dear M/M Edwin, Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay . We hope there will be a chance to welcome you again and to provide you an excellent stay. Best Regards , Grace Wong Penang Hotel Collection Managed by The Ascott Limited

H***y

Medical

10.0

/10

Reviewed 45 week(s) ago

The best reception staff ever!

1 people find it helpful

Accommodation's Reply

10 Sep 2024

Dear Valued Guest, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards , Grace Wong PHC Hotels

A***s

Medical

9.1

/10

Reviewed 48 week(s) ago

Great location. Very clean room. Recommended.

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Accommodation's Reply

10 Sep 2024

Dear Valued Guest , Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards , Grace Wong PHC Hotels

O***i

Staycation

9.4

/10

Reviewed 55 week(s) ago

The room was great, I got the corner room so its bigger than other room. Please get room 301 if you want spacious room!

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Accommodation's Reply

27 Jun 2024

Dear Valued Guest, Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well. Kind Regards Grace Wong Revenue Manager

M***y

Medical

9.4

/10

Reviewed 56 week(s) ago

Nice location, easy to find food in surrounding area.

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Accommodation's Reply

27 Jun 2024

I***i

9.7

/10

Reviewed 69 week(s) ago

Clean hotel, friendly staff, have stayed here twice and if I go to Penang I will definitely stay here again 😍👍.

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1 people find it helpful

Accommodation's Reply

15 Apr 2024

We are delighted to hear that you had an enjoyable experience during your recent stay at PHC Hotels. Thank you for choosing to stay with us and we hope to welcome you back again in future. Kind Regards Grace Wong Revenue Manager

merina w.

6.0

/10

Reviewed 73 week(s) ago

Kamarnya kecil, gak setara dengan harganya.

1 people find it helpful

Nita A.

9.7

/10

Reviewed 83 week(s) ago

Good staying experience, good and polite receptionist, clean rooms, all good service 👍.

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2 people find it helpful

Denny J.

9.7

/10

Reviewed 95 week(s) ago

I had the most pleasant stay here for 2 nights. Quite spacious living room and there is microwive inside. And there is TV in every bedroom and in the living room. Good value for money

1 people find it helpful

Accommodation's Reply

11 Oct 2023

Warmest Greetings from Penang Hotel Collection! Thank you for staying at PHC Hotels and taking your time writing us a review. Glad to hear that you are having a pleasant stay recently. Indeed we will continue to make an improvement and provide the best services to all of our valued customer. We hope there is a pleasure on welcoming you back again next time. Kind Regards Grace Wong Revenue Manager

Angelia A.

9.4

/10

Reviewed 105 week(s) ago

Try to improve the cleaning service and most importantly pay attention to the attitude of the cleaning service to be more polite and better. Even though the others are okay. Only the cleaning service is lacking.

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3 people find it helpful

jan a.

9.7

/10

Reviewed 126 week(s) ago

Topp! Perfect service from front desk and manager staff. Always stay here when I go to penang.

2 people find it helpful

Anabella P.

9.4

/10

Reviewed 127 week(s) ago

The room is spacious, it's big. The staffs are really kind and friendly, and the hotel room is clean. However, the television channel is always buffering, I don't know it was wifi connection problem or something else, it's not comfortable to watch the television if it keeps on buffering every 10 seconds. And the air conditioner is right above the bed, it is under our face when we are sleeping and it gets really cold, we could catch a cold, we could get sick if the air conditioner is placed right above our head. And the toilet spray bidet is placed in the left side of the toilet, so for right handed person it's not convenient to use it.