OYO 2499 Penginapan Ratu Emas

Explore OYO 2499 Penginapan Ratu Emas
6.9
Pleasant
From 27 reviews
Provided by travelers on
Cleanliness

6.8

Room Comfort

6.9

Meal

7.3

Location

6.8

Service and Facilites

6.5

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Traveler Reviews OYO 2499 Penginapan Ratu Emas

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Customer reviews
Primas a.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 243 week(s) ago
The TV can't get a lot of dust because the checkout reception renovation is not on location.
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Accommodation's Reply
12 Apr 2021
Something like this shouldn?t have happened, Primas Adiputra! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Nur!
Syaikhu H.
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5.4
/10
Reviewed 246 week(s) ago
Actually the concept of the place is good ... but it is not taken care of. at the time of check-in, the facilities and rooms are not ready yet (more precisely, they have not been prepared). I have to ask first, then just give it. not yet many broken facilities, for example the bathroom door, small water, hot water can & amp; # 39; t, bad TV network, just a broken ceiling, stuffy etc. the floor was dirty too.
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Accommodation's Reply
20 Mar 2021
Sorry for the inconvenience, Syaikhu. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Reza!
Padlia
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Family
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5.4
/10
Reviewed 299 week(s) ago
The rooms are okay, but the environment is uncomfortable, the parking lot is not safe, my car is in the beret of local residents after they dangdutan until midnight right in front of the inn.
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Sumar Y.
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6.0
/10
Reviewed 300 week(s) ago
For a quite cheap price. But the room cleaning service is lacking ...
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Ika R. J.
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8.2
/10
Reviewed 302 week(s) ago
the location is pretty close to the city center, although the place is a bit into the alley but easy to find. for facilities at that price, it is suitable, quite comfortable, there is air conditioning, soap towels are not provided, only toothpaste and toothpaste are provided, hot water is also available but it is not hot. the receptionist was friendly and kind, only when we checked in at night there was no one to guard, at that time I checked in at 10 pm there was no guard, so I was confused, it turned out the room key was entrusted to the occupants of other rooms. Just a suggestion for the owner to add guards so that 24 hours can be made like that. Suggestions are also for the owner if angry at the hotel service, do not get near the visitors' rooms, so we are not comfortable and disturbed so the visitors are not comfortable. because we asked for a special request to check out the night and the service at the right of entry, maybe because he didn't know. Er right on the last day we stayed, the owner got mad and we were told to pay a half day charge, but we refused to pay. Please improve the service
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Leonardo a.
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Business
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5.7
/10
Reviewed 303 week(s) ago
Lack of service, no reception and left without confirmation.
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M Mawardi
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4.8
/10
Reviewed 303 week(s) ago
There are no employees that are 24 hours.
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