Athena Premier Resort Ninh Binh

Explore Athena Premier Resort Ninh Binh
9.0
Exceptional
From 10 reviews
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Cleanliness

9.0

Room Comfort

8.8

Meal

9.1

Location

9.0

Service and Facilites

8.8

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Traveler Reviews Athena Premier Resort Ninh Binh

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Thanh H.
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6.8
/10
Reviewed 27 week(s) ago
Booked 2 rooms but 1 room had air conditioning that was not cool, 1 room had a fire, 1 room did not have it - Room price is high compared to the average, Surcharge is even higher, 3 children, 1 child is almost 8 years old, 1 child is 12 years old, 1 child is 10 years old but the surcharge is 1,950,000 VND, my house is 5km from the hotel, at that time my husband saw the high surcharge for housing, then the staff recalculated and said it was 1,350,000 VND - Not satisfied, if the price and service do not change, I will never come back
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Accommodation's Reply
05 Jun 2025
Dear Guest, Thank you for choosing to stay at the hotel and taking the time to share your feedback. We would like to respond with some information as follows: 1. Regarding room rates and surcharges: The hotel's rates are built in accordance with the quality of service and amenities we provide, and are not high compared to the general level of resorts in the same segment in the area. According to regulations, children 10 years of age and older are considered adults, with a surcharge of VND 650,000/guest/night. In your case, due to the additional stay, we have proactively supported a reduction in the surcharge to VND 1,350,000 to ensure the satisfaction of your family. 3. Regarding room service: We apologize for the shortcomings such as the air conditioner not being cool and the unevenness in room preparation (welcome fruit). If we receive feedback earlier during your stay, we will be happy to assist you immediately to resolve the issue. Once again, we apologize for the incomplete experience and hope to have the opportunity to welcome and serve you better in the future. We wish you and your family good health, happiness and joy.
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Truong t. n. l.
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Staycation
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10.0
/10
Reviewed 49 week(s) ago
Excellent service. The best place to stay for retreat and relax. I'd like an indoor warm water swimming pool, gym, spa, and bicycle to go to Mua Cave from 2 km distance, will come back next time.
2 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear valued guest, Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed your stay and appreciated our facilities such as the warm indoor pool, gym, spa, and bicycles for your trip to Mua Cave. It’s great to hear that you found our place relaxing — that’s exactly what we hope for every guest. We look forward to welcoming you back for another peaceful retreat soon! Warm regards,
Guest
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Staycation
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10.0
/10
Reviewed 55 week(s) ago
The staff is very enthusiastic, even after ordering hours, they are still happy to receive and serve the menu.
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2 people find it helpful
Accommodation's Reply
09 Oct 2025
Thank you for taking the time to share your experience! We are happy to know that you are satisfied with the dedicated service of our staff. We hope to welcome you again in the near future to bring you an even more complete experience.
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