Dear Guest, Thank you for choosing to stay at the hotel and taking the time to share your feedback. We would like to respond with some information as follows: 1. Regarding room rates and surcharges: The hotel's rates are built in accordance with the quality of service and amenities we provide, and are not high compared to the general level of resorts in the same segment in the area. According to regulations, children 10 years of age and older are considered adults, with a surcharge of VND 650,000/guest/night. In your case, due to the additional stay, we have proactively supported a reduction in the surcharge to VND 1,350,000 to ensure the satisfaction of your family. 3. Regarding room service: We apologize for the shortcomings such as the air conditioner not being cool and the unevenness in room preparation (welcome fruit). If we receive feedback earlier during your stay, we will be happy to assist you immediately to resolve the issue. Once again, we apologize for the incomplete experience and hope to have the opportunity to welcome and serve you better in the future. We wish you and your family good health, happiness and joy.

Dear valued guest, Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed your stay and appreciated our facilities such as the warm indoor pool, gym, spa, and bicycles for your trip to Mua Cave. It’s great to hear that you found our place relaxing — that’s exactly what we hope for every guest. We look forward to welcoming you back for another peaceful retreat soon! Warm regards,

Thank you for taking the time to share your experience! We are happy to know that you are satisfied with the dedicated service of our staff. We hope to welcome you again in the near future to bring you an even more complete experience.