At first, when checking in, there was a bit of an argument with the receptionist because the officer said my reservation was not found, then I chatted on the app and asked for proof of reservation. But the receptionist insisted that it had not been entered yet. But finally after arguing for a while. We were allowed to check in. Hopefully this can be a lesson for me and the hotel so that improvements can be made soon. As for the room and facilities, they are good.