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  5. Charterhouse Causeway Bay

Charterhouse Causeway Bay

Hotel
209-219 Wanchai Road, Wanchai, Wan Chai, Hong Kong Island, Hong Kong, Hong Kong
Lobby
Meeting Facility
Guestroom
Meeting Facility
Guestroom
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Convenient
8.0/10
According to 35 guests
Elegant, cozy, nice view, close to MRT station, delicious food.
Indri S.
See all reviews
Based on 770 traveler reviews
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Ammar Mosque and Osman Ramju Sadick Islamic Centre
(0.05 km)
Queen Elizabeth Stadium
(0.28 km)
Times Square Shopping Mall
(0.31 km)
Time Square Hong Kong
(0.33 km)
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Review by Traveloka users
Review
8.0
/10
Convenient
Cleanliness
7.82
Comfort
7.86
Meal
7.19
Location
8.64
Service
7.77

21 Traveloka customers have stayed in this hotel and given reviews:

10.0
Elegant, cozy, nice view, close to MRT station, delicious food.
8.6
Good hotel and great location
6.0
The guy at the receptionist was unfriendly.
5.8
I hate the receptionist. They are not capable to serve people
7.0
The staff are really helpful and proactive in giving the service to the guests. Exceed expectation.
8.5
Great location and clean room.
6.5
The room is a little bit larger than its room competitor with the same price. The carpet along coridors smelt bad. My reserv. didn't include meals so I had no comments on it. The location is strategic, near to a mosque along with halal canteen, an advantage for muslims.
6.8
The room is bigger than its competitor with the same or even higher price. But the carpets along the coridor smell bad. It's located strategically, near to shopping centers and also to a renowned mosque with its halal canteen. very nice for muslim visitor. My package had no breakfast so I have no comments about the meal.
8.5
Stay at Charterhouse very pleasant, nice rooms, good service deket with kosher cafeteria.
8.8
Recommendations for Muslims because it is near a mosque and halal food
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Based on
770 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business232
Couples124
Solo travel115
Family95
Friends getaway75
Rating Result
Very Bad
45
Bad
73
Average
202
Very Good
322
Extraordinary
128
PowerfulPete677
Value for money in Vibrant part of Hong Kong
We walked past this hotel on our first trip in Hong Kong on the way to the UK an I thought it looked a lot nicer then the reviews I had read on trip adviser. Saying that the best part of this hotel is probably the location and the second would be the price. The room was adequate, bathroom wasn't great (had drainage problems). Hotel staff were very friendly and helpful. Taxi form Airport pretty pricey at around $70 Australian dollars. MTR about 10 minutes away, but you would not want too much luggage if you fancied tackling that adventure. Free mobile phone with calls to oz and uk included. Overall comfortable value for money stay.
Family - Nov 9, 2017
tcampapril
Good value and comfortable for central HK
A good central location ,on the island so close to the bustling markets and bars. Good room and reasonable price . The staff were ok, a bit serious but professional. I'd recommend this place as a base for then getting around the island.
Business - Oct 27, 2017
Sojung B
Worst hotel, worst staff, worst location
If you are looking for a place to ruin your trip, booking the charterhouse causewaybay is perfect idea. 1. Bad service Worst service ever. You can't find any decent service in here. Staff who answered the phone was rude, Housekeeping lady barged into my room even i said i am in here, don't want cleaning service. Worst of all the attitude of reception staff, Mr. Allan, not even apologize for what happened, smirking. Duty manager just wants to throw late check out on my face, as a apologizing gesture, but that is not what i want. I want sincere apology from untrained staff. 2. Bad location Far from both MTR stations, causewaybay and wanchai. Not convenient. 3. Old, small room Old. No refrigerator. Small. This hotel charge you for bottle of water.
Solo travel - Oct 27, 2017
Customer service
I didn't mind the small room or the out of date decor (early nineties, good view). What I did mind was the bad customer service. Here is what happened.. I arrived 45 min before check in time very tired from my flight, I asked to please allow me to check in early but they refused saying, the room was not ready. Fair enough. However I overheard the lady behind the counter giggling and telling her colleague (in Mandarin) "let him wait until the time, not a minute earlier". They missed an opportunity to display courtesy instead they opted to be simply mean. I would not recommend.
Business - Oct 22, 2017
oldgeezer_8
Good location
We stayed here for 4 nights and it is a good location in the Causeway Bay area, near to Hong Kong Football Club and the Happy Valley race track. Hotel was not cheap for eating in but quite quiet considering how busy everywhere is around there. We were a little confused as to why there was a bottle opener fixed between the sink and the toilet but hey ho ! Lots of shops and getting about is easy either by foot or taxi, tram, bus, underground etc. The Big Bus 'hop on and off' tours are a very good way of getting to see around the island.
Couples - Oct 15, 2017
See other reviews
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Laundry service
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Tours
  • Food and Drinks
    • Bar
    • Beach Bar
    • Breakfast with surcharge
    • Snack bar
  • Public Facilities
    • Coffee shop
    • Elevator
    • Safety deposit box
  • Business Facilities
    • Business center
    • Computer station
    • Meeting facilities
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
  • Transportation
    • Area shuttle
    • Car rental
  • Connectivity
    • Free WiFi
    • LAN Internet
  • Things to Do
    • Fitness center

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    Charterhouse Causeway Bay is located in area / city Wan Chai.

    The hotel is located only 5.3 km away from Hong Kong Tramways.

    There are plenty of tourist attractions nearby, such as Queen Elizabeth Stadium within 0.28 km, and Times Square Shopping Mall within 0.31 km.

    About Charterhouse Causeway Bay

    The hotel’s fitness center is a must-try during your stay here.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    With all facilities offered, Charterhouse Causeway Bay is the right place to stay.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.