Nice hotel but my stay was ruined.
Well where to begin. My room flooded. I asked the staff to clean it up but most of the damage had been done to some documents I needed and a 10 year old PADI dive book that has logged 50 scuba dives. Not to mention my phone charger. A staff member squeegeed the floor dry while 4 others watched in amazement. As i dried my things out the same staff member thought it would be a great idea to turn the ceiling fan on full bore. Well this scattered all my papers over the room then he has the audacity to tell me to pick them up. One of the staff mentioned that I used toilet paper in the toilet and this caused the flood. I didn't let this fly and immediately discounted his theory.
Secondly, on my last night of 3. Two staff members approached me. No conversation was started it was just 1 request, "money. Money." I responded asking them if they even knew what I'd just been through, they both looked at each other, then looked at me and said, "money, money."
It's sad that a foreigner can't walk around a decent hotel and STILL be asked for money from the staff. It's a shame, really.
I also noticed another staff member crying. It was sad to see. Other staff knew about this and seemed to be handling the situation but from what I could see he was all alone and crying and when another staff member saw that I could see this poor kid crying he got upset with the kid!
My room was next to a mosque so luckily I wasn't woken up by prayer time since I am a deep sleeper. I can assure you, when I heard prayer time at 17:00... it was loud.
I ended up being compensated for 2 nights due to the misfortunes in my room. I can, without a shadow of a doubt guarantee that the staff at this hotel would have done NOTHING about this flood had it not been for me contacting @treebo on twitter. After talking with their twitter account they handled everything while not a word was mentioned by the staff at the hotel for 2 days after. I suggest if you have any major problems with this hotel to contact the Treebo twitter account immediately. They will set things right.
The breakfast was good. The room was good. Staff needs vast improvement. Location isn't the greatest but will be once the metro is fully operational. It was nice of them to watch my bags (like any hotel should do) for a few hours.
Solo travel - Aug 6, 2017