How many rooms are available at Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya has 147 rooms in total.

Does Hotel Horison Arcadia Heritage Surabaya provide airport transfer?

Yes, Hotel Horison Arcadia Heritage Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Hotel Horison Arcadia Heritage Surabaya

Name: Hotel Horison Arcadia Heritage Surabaya
Address: Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175, Jalan Rajawali No. 9-11, Jawa Timur, 60175, Indonesia
Rating: 8.5

Hotels

Preferred Partner

8.5

/10

Very Good

4,904 reviews

What Guests Say About Their Stay

Staff Friendliness (181)

Surroundings (170)

Distance To City Center (155)

Bedroom (155)

R***i

10.0

/ 10

The service is very good, the staff is very friendly, the atmosphere is very comfortable for resting.

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Dina A.

10.0

/ 10

The hotel staff was very friendly. It happened to be my birthday during my stay, and the hotel surprised me. Several staff members came to my room to sing a song and bring me a birthday cake and candles. Thank you, Horison Arcadia Heritage.

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A***a

8.5

/ 10

check in smoothly, the reception staff is also friendly when explaining. Cold AC, hot water in the bathroom is smooth, local TV channels, there is a kettle and coffee/tea in the room. and what makes me feel at home in my room is on the 5th floor with a city view. access to the surrounding area is also close, if you want to go to the old city, just leave the hotel, from the station it is also about 15 minutes by vehicle. next vacation to Surabaya again, you can come back here

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V***o

8.5

/ 10

The staff was very friendly and accommodating, they sincerely helped me with my belongings.

B***s

10.0

/ 10

Very nice and clean and the staff are friendly, suitable for a family holiday and perfect for newlyweds. Always successful at the Arcadia Horison Surabaya hotel.

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In the Area

See Map

Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Horison Arcadia Surabaya Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hotel Horison Arcadia Heritage Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hotel Horison Arcadia Heritage Surabaya

Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

Discover More Places

Lobby Hotel Horison Arcadia Heritage Surabaya

Exterior 2 Hotel Horison Arcadia Heritage Surabaya

Discover More About Hotel Horison Arcadia Heritage Surabaya

note: hotel was previously named Horison Arcadia Surabaya

Location

Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel.

About Hotel Horison Arcadia Heritage Surabaya

For you, travelers who wish to travel comfortably on a budget, Hotel Horison Arcadia Heritage Surabaya is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Hotel Horison Arcadia Heritage Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Hotel Horison Arcadia Heritage Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Hotel Horison Arcadia Heritage Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Horison Arcadia Heritage Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Horison Arcadia Heritage Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Horison Arcadia Heritage Surabaya.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Horison Arcadia Heritage Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Horison Arcadia Heritage Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Horison Arcadia Heritage Surabaya is the right place to stay.

All facilities in Hotel Horison Arcadia Heritage Surabaya

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Bedroom

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Newspaper in lobby
Newspaper

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Cafe
Gala dinner

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Smoking area

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Business Facilities

Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Fitness center
Massage
Sauna
Spa

In-room Facilities

Cable TV
Desk
Shower
TV

Transportation

Airport transfer
Car rental

Sports and Recreations

Aerobics
Fitness center

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Accessibilty

Accessibility equipment

Accommodation Policy & General Information in Hotel Horison Arcadia Heritage Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Horison Arcadia Heritage Surabaya	147
Number of floors in Hotel Horison Arcadia Heritage Surabaya	9
Another facilities in Hotel Horison Arcadia Heritage Surabaya	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Hotel Horison Arcadia Heritage Surabaya

What are available facilities at Hotel Horison Arcadia Heritage Surabaya?

There are top facilites at Hotel Horison Arcadia Heritage Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Horison Arcadia Heritage Surabaya?

The standard check-in time at Hotel Horison Arcadia Heritage Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Horison Arcadia Heritage Surabaya provide breakfast?

Yes, Hotel Horison Arcadia Heritage Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is a 3.0-star hotel.

How many floors does Hotel Horison Arcadia Heritage Surabaya have?

Hotel Horison Arcadia Heritage Surabaya has 9 floors.

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More Reviews from Other Guests in Hotel Horison Arcadia Heritage Surabaya

Overall Ratings & Reviews Hotel Horison Arcadia Heritage Surabaya

Traveloka (4,904)

8.5

Very Good

From 4,904 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Hotel Horison Arcadia Heritage Surabaya

All

Staff Friendliness (114)

Surroundings (112)

Ambiance (105)

Bedroom (103)

Room Space (94)

Distance to City Center (93)

Accessibility (90)

Bathroom (87)

Hotel Area (84)

Check-in/out Time (72)

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Traveler Reviews Hotel Horison Arcadia Heritage Surabaya

Number of reviews per page

Customer reviews

Dian a.

Transit

9.7

/10

Reviewed 2 day(s) ago

The staff is friendly and it's close to Perak Harbor. You can stroll around the Old Town in the afternoon.

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Charles

8.5

/10

Reviewed 3 day(s) ago

The hotel is clean, the staff is friendly, and there are smoking rooms. It's close to Kota Tua.

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L***a

6.6

/10

Reviewed 5 day(s) ago

The AC is dead, the room is stuffy, the sheets are dirty... The building is like a horror.

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1 people find it helpful

D***a

8.2

/10

Reviewed 6 day(s) ago

The receptionist was friendly, the room was spacious, clean, and the air conditioning was cool. I loved the surrounding area.

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Queen N.

Leisure

9.4

/10

Reviewed 7 day(s) ago

The perfect location for a tourist like me. Affordable and comfortable.

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L***l

Leisure

8.8

/10

Reviewed 1 week(s) ago

Staying here was a pleasure, thanks to its nostalgic location in the old town. The service was friendly, and there are many new cafes nearby, offering enjoyable dining options.

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1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay. With our friendly staff, the charming old town atmosphere, and the many new cafes surrounding the hotel, your appreciation for our old-town hotel is a source of great pride for us. Your review is truly meaningful and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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D***i

Transit

8.5

/10

Reviewed 2 week(s) ago

Hotel staff is friendly, rooms are clean.

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1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were comfortable during your stay. Thanks to our friendly staff and clean rooms, your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Verified Traveler

Staycation

9.4

/10

Reviewed 2 week(s) ago

Strategically located in the Old Town area. Clean rooms, friendly staff.

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Accommodation's Reply

02 Jun 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay. Thanks to our friendly staff, clean rooms, and excellent location in the Old Town, your appreciation for our Old Town hotel is a source of pride for us. Your review is truly meaningful and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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S***i

Leisure

8.8

/10

Reviewed 2 week(s) ago

During my two nights stay here, the staff were helpful and informative. The rooms were not too spacious but comfortable, hot shower and air con worked. The location is top-notch, located near Taman Sejarah; the building itself is part of Kota Lama heritage. It's not far from the train stations and some tourist attractions.

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Accommodation's Reply

02 Jun 2026

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you were comfortable during your stay, thanks to our enthusiastic and attentive staff, the hot bath and well-functioning air conditioning, and our excellent location near the historic park. Your positive feedback about our hotel in the Old Town is a source of pride for us. Your review means a great deal to us and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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A***u

Business

8.6

/10

Reviewed 3 week(s) ago

I'm in the smoking room, but the AC isn't cold at all.

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S***a

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff are friendly and very helpful. But the hotel's look is very typical of an old city, so if you prefer a modern look, it might not be suitable here.

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Accommodation's Reply

19 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and that our staff were friendly and helpful. Your appreciation for this historic, traditional hotel is a source of pride for us. Your feedback is very meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Guest

10.0

/10

Reviewed 3 week(s) ago

My favorite hotel every time I go to Surabaya

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Accommodation's Reply

19 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and chose our hotel as a regular guest during your trips to Surabaya. We hope to welcome you back again on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Viona V.

9.7

/10

Reviewed 4 week(s) ago

The room is very clean and the location is strategic

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and excellent location of our hotel. Your appreciation for our hotel in Bandar Lama is a source of true pride for us. Your feedback is invaluable and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future, whether for business or leisure. Sincerely, Ruli Hurlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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K***o

Transit

8.5

/10

Reviewed 5 week(s) ago

Everything is good, just need to upgrade the room properties

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1 people find it helpful

Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay. Your appreciation for our hotel in the Old Town is a source of pride for us. Your review is invaluable and motivates us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next stay, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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D***i

10.0

/10

Reviewed 5 week(s) ago

Strategic location with office

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you enjoyed your stay at our hotel. With our excellent location, your appreciation for our hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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H***u

Staycation

10.0

/10

Reviewed 6 week(s) ago

Everyone is very nice, friendly, and the cleanliness is also very well maintained.

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Accommodation's Reply

23 May 2026

Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly staff and meticulously maintained cleanliness, your appreciation for this hotel in the Old City is a source of pride for us. Your review truly means a lot and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage, Surabaya

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fiska i.

8.5

/10

Reviewed 6 week(s) ago

Very friendly staff, complete facilities, right in front of Old Town.

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Accommodation's Reply

23 May 2026

Dear Ms. Fiska Ai, Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly staff, excellent facilities, and convenient location near the Old Town, your appreciation for our hotel in the Old Town is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Sekar K.

10.0

/10

Reviewed 7 week(s) ago

Good, friendly service, clean rooms, allowed to take beautiful photos during graduation

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Mr. Segar, Thank you for your review. We are delighted to hear that you felt comfortable during your stay. With our friendly service and clean rooms, your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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N***a

Staycation

9.7

/10

Reviewed 7 week(s) ago

The room was spacious, the bed was large. The food was delicious, though not very varied. The hotel's atmosphere was also pleasant.

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were comfortable during your stay, thanks to our spacious rooms and large beds. Your appreciation for our hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Bayu Y. A.

Staycation

9.7

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly

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Accommodation's Reply

23 May 2026

Dear Mr. Bayu Y.A., Thank you for your review. We are delighted to hear that you felt comfortable during your stay with our friendly staff. Your appreciation for this hotel in the Old City is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya

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Exterior 4 Hotel Horison Arcadia Heritage Surabaya

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