The vibes, services (kindness) and facility is quite good. I really love the location. But the room cleanliness really need to improve. The room floor felt like are not cleaned yet from the previous guest. I need to clean it in order to get standardized room condition.
The breakfast staff (man) at 18 March 2024 morning with red uniform was unfriendly. Wifi was lack connection at 7 floor, and Cellular data either. Thanks for the welcome snack inside my room. Front office officer was really helpful. Will be back again when I visit Pontianak. Thanks.
They need to improve their cleanliness standard as the toilet room was very stinky and their towel were quite dirty for repeated use. Not only that, their lobby toilet was awful smell. Need a lot of improvement for cleanliness.
It 's a good hotel, however appearance is getting old & especially rooms need renovation to new modern update. Me & family stayed for 1 night only and found dead baby cockroach on the bed, thankfully we brought our own sheets! Overall it 's good hotel, however for my next visit I would prefer a different hotel.