3 Stars Hotels in Port Klang, Klang

Hi, firstly we are very disappointed on our 2 nights stay at your port Klang Crystal Crown hotel. 1. As promised by the front desk the construction sound didn't stop after 5pm, it continues till midnight at 12am. Our baby kept waking up and started crying. Even after informed still there was no any action taken. We even recorded the construction sound at 11.55 from our room. 2. Next day morning the bathroom doesn't have water to take shower. We went take our breakfast, and came back to room, still no one attended the issue. The front desk guy was trying to help as much as can but your technician not available. We wait much for 2 hours till 11 still no body came to solve the issue. I had to walk back to lobby, front desk propose a room to allow me take shower, went to the new given room with my 7 year old daughter, the room mate didn't allow us in. No proper communication. Waiting at front room arguing with the mate in front of my daughter. Overall if your hotel is not ready and carrying out repairs please don't take guest in. It show how irresponsible your hotel manager is. If your hotel manager performed his job well, this problem won't occur, unless there is something going on with your management and contractor so they are silently allowing to contractor to work at late night. I hope you hotel can reward or give me a good deal for the inconveniences caused. . I will be posting the issues around social medias as well so alerting people not to boom till you finish your construction. I'm going to your hotel for so many years. You can check my record. This time was disaster. Sincerely.