Akumal Bay Beach & Spa Resort

Others
9.0
/10
Exceptional
1,005 reviews

What Guests Say About Their Stay

Daniele

10.0
/ 10
Beautiful resort, loved the snorkeling! Thought they did a great job of managing the beach loungers. Will definitely go back.

Margarita

10.0
/ 10
Yes. Ocean visible from room and enjoyed the pool. Our room was in very noisy area. Would avoid that building in future. Other buildings very quiet.

Stevan

10.0
/ 10
The venue, the staff, the food…everything was stellar. Truly an amazing stay.
In the Area
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Km 104 Carr. Cancun-Chetumal, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Akumal Bay Beach & Spa Resort is a accommodation is located at Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Akumal Bay Beach & Spa Resort

Km 104 Carr. Cancun-Chetumal, Tulum, Estado de Quintana Roo, Mexico, 77760
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Lobby Akumal Bay Beach & Spa Resort
Lobby 2 Akumal Bay Beach & Spa Resort

Discover More About Akumal Bay Beach & Spa Resort

General


Near Akumal Ecological Center

Location


When you stay at Akumal Bay Beach & Spa Resort in Akumal, you'll be by the sea, a 2-minute drive from Akumal Beach and 8 minutes from Half Moon Bay. This all-inclusive property is 6.8 mi (10.9 km) from Xel-Há Park and 0.7 mi (1.1 km) from Hekab Be Biblioteca.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Akumal Beach - 0.8 km / 0.5 mi
South Akumal Beach - 1.3 km / 0.8 mi
Hekab Be Biblioteca - 1.3 km / 0.8 mi
Akumal Ecological Center - 1.6 km / 1 mi
Half Moon Bay - 2.7 km / 1.7 mi
Yal-ku Lagoon - 3.1 km / 1.9 mi
Riviera Maya Golf Club - 3.5 km / 2.2 mi
Aktun Chen - 3.5 km / 2.2 mi
Xcacel Beach - 9 km / 5.6 mi
Xcacel-Xcacelito Sanctuary - 10.4 km / 6.4 mi
Xcacelito Beach - 10.4 km / 6.4 mi
Xel-Há Park - 10.9 km / 6.8 mi
Xpu-ha Beach - 13.2 km / 8.2 mi
Tajma Ha Cenote - 13.2 km / 8.2 mi
El Toh Ecopark - 13.4 km / 8.4 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 53.9 km / 33.5 mi
Tulum Intl. Airport (TQO) - 67 km / 41.6 mi
Cancun Intl. Airport (CUN) - 92.4 km / 57.4 mi

The preferred airport for Akumal Bay Beach & Spa Resort is Cancun Intl. Airport (CUN).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining


Grab a bite at Rodizio Grill, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Rooms


Treat yourself to a stay in one of the 310 guestrooms, featuring outdoor private hot tubs and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and free minibar items.

All facilities in Akumal Bay Beach & Spa Resort

Bar, Cafe and Lounge Akumal Bay Beach & Spa Resort
Bar, Cafe and Lounge
Swimming Pool Akumal Bay Beach & Spa Resort
Swimming Pool
Entertainment Facility Akumal Bay Beach & Spa Resort
Entertainment Facility
Common Space Akumal Bay Beach & Spa Resort
Common Space
Lobby Akumal Bay Beach & Spa Resort
Lobby

Things to Do

  • Outdoor pool
  • Private beach
  • Garden
  • Spa
  • Beach towel
  • Fitness center
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Diving
  • Snorkeling
  • Fitness center
  • Billiard
  • Tennis court

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club
  • Children pool

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Business Facilities

  • Business facilities

Accommodation Policy & General Information in Akumal Bay Beach & Spa Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 54.29 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Travelife, No elevators

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Akumal Bay Beach & Spa Resort
310
Number of floors in Akumal Bay Beach & Spa Resort
3
Another facilities in Akumal Bay Beach & Spa Resort
Outdoor pool, Private beach, Garden, Spa, Beach towel

Frequently asked question in Akumal Bay Beach & Spa Resort

What are available facilities at Akumal Bay Beach & Spa Resort?
There are top facilites at Akumal Bay Beach & Spa Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Akumal Bay Beach & Spa Resort?
The standard check-in time at Akumal Bay Beach & Spa Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Akumal Bay Beach & Spa Resort provide breakfast?
Yes, Akumal Bay Beach & Spa Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Akumal Bay Beach & Spa Resort?
Akumal Bay Beach & Spa Resort is a 4.0-star hotel.
How many floors does Akumal Bay Beach & Spa Resort have?
Akumal Bay Beach & Spa Resort has 3 floors.
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More Reviews from Other Guests in Akumal Bay Beach & Spa Resort

9.0
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Akumal Bay Beach & Spa Resort

Number of reviews per page
20
40
Top reviews
Daniele
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful resort, loved the snorkeling! Thought they did a great job of managing the beach loungers. Will definitely go back.
Dianne
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes.
Scott Caleb
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ocean visible. Cleaning staff came infrequently. Fridge was restocked with 1 of everything every other day. Even though there was 3 of us.
Margarita
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes. Ocean visible from room and enjoyed the pool. Our room was in very noisy area. Would avoid that building in future. Other buildings very quiet.
Kaitlin Mae
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were all very friendly and make you feel at home. Jose at the pool bar makes great drinks. Herman set us up with fishing and made sure we were taken care of, and
Daryl
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff , beautiful location, quiet rooms
James
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.
Read More
Paul Michael Peter
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

3rd time here we love this place.
Erin
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Arrived to room on first day and room door wasn’t locking on inside. They sent somebody up to fix that an hour after I called. While the maintenance man was working on the front door, I noticed the sliding door also was not locking and asked if he could look at that and he said you need to call back to the desk and left. I called back to the desk and nobody came. We went to bed that night woke up to the sound of water pouring out of the ceiling. I immediately called the front desk at 6 AM again at seven. I then had to go down to the front desk where I was told somebody would come to the room. At this point, we had used all the towels in our room to soak up the water. No one ever came. They just told me they’re working on the room above us and that it was OK just don’t use the light for 24 hours. No one came to clean it. No one replaced the towels. When we saw a maintenance man in the hallway, we asked him to come in and mop the floor, which he did and then we asked the cleaning lady who we saw in the hallway for more towels, and she gave them to us that afternoon. Fast-forward to that night, when bees were flying out of the bathroom light fixture in the ceiling. We would come to find out that this would be a frequent occurrence. I also went down to the desk and spoke about that and the water and the locks and they said they would send somebody and no one ever came up the entirety of our stay.
Read More
James
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room and property were nice. They advertise as a 5-star hotel but I think that's a bit of a stretch. The bathroom door was opaque glass and ìt didn't go up anywhere close to the ceiling. Point being, there was little privacy and you could hear EVERYTHING going on in there. Not overly romantic 😨. Food was pretty good, nothing fantastic. Drinks were mostly good but tasted a bit watered down with ice. Staff was friendly but overall not as fluent in English as I would have expected. Never got to see a turtle as there is just a tiny area roped off in front of the dive center where you can see them for a price. We went during the turtle off-season, so this might not be an issue during other months. The stay was enjoyable and they have a very nice pool. Getting around to nearby areas by taxi or van seemed more complicated and expensive than other places we have been. The night we returned home to the States I came down with a HORRIBLE case of Montezuma's Revenge that completely wiped me out for 2 days. I can't prove I got it at the resort but just thought it was worth mentioning.
Read More
Robin
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes, the resort was spotless and courteous. Loved all the iguanas, and other wildlife. It was hard to snorkel there, but that is more a problem with the area than the resort. We were followed by a girl in a boat blowing her whistle at us because we got too close to a group snorkelling in lifejackets. We only saw stingrays, no turtles.
Read More
Stevan
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The venue, the staff, the food…everything was stellar. Truly an amazing stay.
Dawnelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms were recently renovated and very nicely decorated. Housekeeping did a great job of keeping things clean and leaving towel animals daily. All rooms look out on the ocean. The grounds are absolutely beautiful as is the beach and ocean. We just ate at the buffet and food was good, nothing special, but always able to find something to eat. They have other restaurants available with other options but we didn't use them. Definitely a nice relaxing vacation in an absolutely beautiful location. Great for relaxing, but not for the folks wanting to party. The staff was wonderful and friendly.
Read More
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

What a lovely stay we had! From our wonderful and welcoming personalized check-in with Omar right until check out. The staff were warm and helpful and the room and amenities exceeded expectations. Loved being able to snorkel right from the beach and all of the activities available. We will definitely be back!
Orest
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is my second stay in this resort. I like it, but not sure I’d return. Custom restaurants are not great anymore, they share food with a main restaurant. Drinks are fine. The biggest issue this time were loud noisy tourists from the US one night and Italian another night. They woke me up with their yelling from the outside at 3 am from the 42/7 open bar. Management and administrators do not do any precautions before I called the reception. Even after that it took about an hour to get asleep. It was a tranquilizing experience back in 2023, but this time 2 of 7 nights of bad sleep :(
Read More
Kyla
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful facility. Nice activities. Staff was helpful.
jonathan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Natural beauty of the resort, very clean, very friendly and accommodating staff.
Jack Lee Wolverton
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Gorgeous Resort! Everything was very clean with the most courtesy staff. Buffet was just "OK". Kooben was the best steak
Rhea
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome staff, clean comfortable room.
Peter Nass
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very quiet!:Always Helpful eith everything
Number of reviews per page
20
40

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Exterior 4 Akumal Bay Beach & Spa Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Akumal Bay Beach & Spa Resort

Number of reviews per page
20
40
Top reviews
Daniele
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful resort, loved the snorkeling! Thought they did a great job of managing the beach loungers. Will definitely go back.
Dianne
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes.
Scott Caleb
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ocean visible. Cleaning staff came infrequently. Fridge was restocked with 1 of everything every other day. Even though there was 3 of us.
Margarita
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes. Ocean visible from room and enjoyed the pool. Our room was in very noisy area. Would avoid that building in future. Other buildings very quiet.
Kaitlin Mae
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were all very friendly and make you feel at home. Jose at the pool bar makes great drinks. Herman set us up with fishing and made sure we were taken care of, and
Daryl
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff , beautiful location, quiet rooms
James
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.
Read More
Paul Michael Peter
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

3rd time here we love this place.
Erin
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Arrived to room on first day and room door wasn’t locking on inside. They sent somebody up to fix that an hour after I called. While the maintenance man was working on the front door, I noticed the sliding door also was not locking and asked if he could look at that and he said you need to call back to the desk and left. I called back to the desk and nobody came. We went to bed that night woke up to the sound of water pouring out of the ceiling. I immediately called the front desk at 6 AM again at seven. I then had to go down to the front desk where I was told somebody would come to the room. At this point, we had used all the towels in our room to soak up the water. No one ever came. They just told me they’re working on the room above us and that it was OK just don’t use the light for 24 hours. No one came to clean it. No one replaced the towels. When we saw a maintenance man in the hallway, we asked him to come in and mop the floor, which he did and then we asked the cleaning lady who we saw in the hallway for more towels, and she gave them to us that afternoon. Fast-forward to that night, when bees were flying out of the bathroom light fixture in the ceiling. We would come to find out that this would be a frequent occurrence. I also went down to the desk and spoke about that and the water and the locks and they said they would send somebody and no one ever came up the entirety of our stay.
Read More
James
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room and property were nice. They advertise as a 5-star hotel but I think that's a bit of a stretch. The bathroom door was opaque glass and ìt didn't go up anywhere close to the ceiling. Point being, there was little privacy and you could hear EVERYTHING going on in there. Not overly romantic 😨. Food was pretty good, nothing fantastic. Drinks were mostly good but tasted a bit watered down with ice. Staff was friendly but overall not as fluent in English as I would have expected. Never got to see a turtle as there is just a tiny area roped off in front of the dive center where you can see them for a price. We went during the turtle off-season, so this might not be an issue during other months. The stay was enjoyable and they have a very nice pool. Getting around to nearby areas by taxi or van seemed more complicated and expensive than other places we have been. The night we returned home to the States I came down with a HORRIBLE case of Montezuma's Revenge that completely wiped me out for 2 days. I can't prove I got it at the resort but just thought it was worth mentioning.
Read More
Robin
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes, the resort was spotless and courteous. Loved all the iguanas, and other wildlife. It was hard to snorkel there, but that is more a problem with the area than the resort. We were followed by a girl in a boat blowing her whistle at us because we got too close to a group snorkelling in lifejackets. We only saw stingrays, no turtles.
Read More
Stevan
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The venue, the staff, the food…everything was stellar. Truly an amazing stay.
Dawnelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms were recently renovated and very nicely decorated. Housekeeping did a great job of keeping things clean and leaving towel animals daily. All rooms look out on the ocean. The grounds are absolutely beautiful as is the beach and ocean. We just ate at the buffet and food was good, nothing special, but always able to find something to eat. They have other restaurants available with other options but we didn't use them. Definitely a nice relaxing vacation in an absolutely beautiful location. Great for relaxing, but not for the folks wanting to party. The staff was wonderful and friendly.
Read More
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

What a lovely stay we had! From our wonderful and welcoming personalized check-in with Omar right until check out. The staff were warm and helpful and the room and amenities exceeded expectations. Loved being able to snorkel right from the beach and all of the activities available. We will definitely be back!
Orest
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is my second stay in this resort. I like it, but not sure I’d return. Custom restaurants are not great anymore, they share food with a main restaurant. Drinks are fine. The biggest issue this time were loud noisy tourists from the US one night and Italian another night. They woke me up with their yelling from the outside at 3 am from the 42/7 open bar. Management and administrators do not do any precautions before I called the reception. Even after that it took about an hour to get asleep. It was a tranquilizing experience back in 2023, but this time 2 of 7 nights of bad sleep :(
Read More
Kyla
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful facility. Nice activities. Staff was helpful.
jonathan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Natural beauty of the resort, very clean, very friendly and accommodating staff.
Jack Lee Wolverton
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Gorgeous Resort! Everything was very clean with the most courtesy staff. Buffet was just "OK". Kooben was the best steak
Rhea
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome staff, clean comfortable room.
Peter Nass
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very quiet!:Always Helpful eith everything
Number of reviews per page
20
40