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Grand Oasis Cancun - All Inclusive
Others
5.8
/10
Fair
1,339 reviews
What Guests Say About Their Stay
Elizabeth
10.0
/ 10
Great location, beautiful hotel just a bit outdated. Very clean rooms and bathrooms, mini fridge was not working, took 3 days to get it replaced as well as the iron. Beds were clean and comfortable, for an all inclusive Resort food can be a little better. However, over all was a good time. Pool was incredibly good, family oriented activities, live music outdoors was great & a Cigar Lounge onsite which I loved because I’m a cigar smoker.
Orlando Sosa
10.0
/ 10
The staff is super friendly and helpful, and the hotel has a ton of cool amenities. The hotel app is amazing too - you can do everything through it, like book a massage, make restaurant reservations, and even get a ride. It’s all very well-organized.
Nichele
10.0
/ 10
The property is beautiful and always clean. The staff ensures that the guests are well taken care of at all times. The entertainment was great big there could be a bit more workout during the week like the water aerobics and Zumba it was only once. The spa is so beautiful and the food choices could add a little turkey bacon for breakfast as there was no meat option for a non pork eater at breakfast. Get rid of the hamburgers at the fast food options because everyone is wasting them since they are not good at all. They need frozen drinks at every bar since it is so hot, some bars o ly had ice adding bot frozen aside from this the trip was fabulous and the resort is so good
In the Area
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Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Grand Oasis Cancun - All Inclusive
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What's around Grand Oasis Cancun - All Inclusive
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About Grand Oasis Cancun - All Inclusive
Location
Staying at Grand Oasis Cancun - All Inclusive is a good choice when you are visiting Benito Juárez.
About Grand Oasis Cancun - All Inclusive
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Oasis Cancun - All Inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Grand Oasis Cancun - All Inclusive.
All facilities in Grand Oasis Cancun - All Inclusive
Others
Things to Do
- Shops
- Romantic proposal packages
- Outdoor pool
- Poolside bar
- Casino
- Spa
- Garden
- Beach towel
- Sauna
- Steam room
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Breakfast
- Snack bar
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Game room
- Billiard
- Tennis court
Family-friendly Facilities
- Kids club
- Toys
- Children games
General
- Banquet
- Ballroom
- Parking
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Transportation
- Area shuttle with surcharge
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
In-room Facilities
- TV
Accommodation Policy & General Information in Grand Oasis Cancun - All Inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out is available for a fee (subject to availability)
- In-room safe fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
- A tax is imposed by the city: USD 4.30 per accommodation, per night
- Resort fee: USD 6 per accommodation, per night
- Housekeeping
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 25 years old
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Oasis Cancun - All Inclusive | 1210 |
Number of floors in Grand Oasis Cancun - All Inclusive | 6 |
Another facilities in Grand Oasis Cancun - All Inclusive | Shops, Romantic proposal packages, Outdoor pool, Poolside bar, Casino |
Frequently asked question in Grand Oasis Cancun - All Inclusive
What are available facilities at Grand Oasis Cancun - All Inclusive?
There are top facilites at Grand Oasis Cancun - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Oasis Cancun - All Inclusive?
The standard check-in time at Grand Oasis Cancun - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Grand Oasis Cancun - All Inclusive provide breakfast?
Yes, Grand Oasis Cancun - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Oasis Cancun - All Inclusive?
Grand Oasis Cancun - All Inclusive is a 4.0-star hotel.
How many floors does Grand Oasis Cancun - All Inclusive have?
Grand Oasis Cancun - All Inclusive has 6 floors.
See All
More Reviews from Other Guests in Grand Oasis Cancun - All Inclusive
Overall Ratings & Reviews Grand Oasis Cancun - All Inclusive
Other sources (1,339)
5.8
Fair
From 1,339 reviews
Cleanliness
6.4
Room Comfort
6.8
Service and Facilites
6.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand Oasis Cancun - All Inclusive
Number of reviews per page
20
40
Top reviews
Lyda
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Lo que cambiaría sería que el acceso a los diferentes restaurantes y sitios de caffe fueran para todos no hacer tan marcado el uso de una manilla y según la que tenga así te atienden o te dan acceso a los lugares eso es discriminación
angel
Leisure Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Everything good except food we all inclusive but food wasn't cooked right also check in was quick but they don't give us the room after 1and 30 minutes later at 4:30 to be exact, we hoping come back soon because we love the property and pools thats the main reason for us to come back thank you god bless everyome!
Mesha m
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Staff
MD SHAHRIAR HASAN
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property is very nice. They should more emphasis on customer interaction at the check in and check out desk. It was very insulting after check out when they told to take the ride from the main road. I walked all the way with my luggage to get on my Uber. I will suggest people to avoid the the advertisement of the oasis luxury whick killed my 3 hours for nothing. Also when any questions are asked at the desks there were no proper answers. Otherwise the property is amazing to stay. I suggest everyone to stay in that property.
Read More
Elizabeth
Friends and Family
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Great location, beautiful hotel just a bit outdated. Very clean rooms and bathrooms, mini fridge was not working, took 3 days to get it replaced as well as the iron. Beds were clean and comfortable, for an all inclusive Resort food can be a little better. However, over all was a good time. Pool was incredibly good, family oriented activities, live music outdoors was great & a Cigar Lounge onsite which I loved because I’m a cigar smoker.
Read More
Asif
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Didn’t like the buffet
Larry
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Wow! I don’t usually write bad reviews. It has to be something big for me to do this.
Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Read More
Magdalena
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in.
Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
Read More
Simas
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Some of the restaurants are either extra money to eat at or you need an upgraded reservation to access. Not truly all inclusive in my opinion when it comes to food options. Staff were friendly.
Sandra
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This has been my second time staying at Oasis, my family and I were not satisfied. When I booked this hotel it said all inclusive which is not, most of the restaurant you need to paid to have dinner and the ones that are available you need to wait for almost 2 hours to have dinner. Only the buffets were available which is always the same food. I would definitely to go to a different hotel the next time I'm in cancun.
Read More
Johnathan
with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Me and my wife were traveling with our 2 year old. We specifically picked this hotel because they had a nice kids area. When we get to the resort we went straight to the kids area and we’re told that our 2 year old is not allowed in because it’s for children 4 and up and no parents allowed!!!! Talked to multiple different staff and we were not allowed access in. Nowhere on the website says this!!! Had we known this we would have stayed at a different resort!!! Food was terrible, pool was nice.
Read More
CRISTINA
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Limited food options. Venues are always running out of food or long wait time. No free safe in the room. No sense of urgency at any of the venues. Restaurants have long wait times. The worst place I’ve ever experienced en Cancun Zona Hotelera. Definitely not coming back!
Edwin
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
There were not enough food options, everything depended on your bracelet level, and the staff was not kind enough. WIFI didn't work in the room, too much noise in the back of the room, and the room was not cleaned well. Restaurants had to wait too long, and the service was poor.
EMILY
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The sight leads you to believe there is stuff from the kids to do at the resort, but other than a SMALL kids zone there isn't anything for the teenagers to do. Food was decent. The staff is amazing!
Nicaulys
Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Definitivamente, la peor experiencia que he tenido en mis vacaciones. Fui con parte de mi familia. Reservé 2 habitaciones, ya que iban mis padres, mi tía, mi esposo, mis hijos y yo. Al llegar, pagamos 42 dólares extra por habitación, supuestamente por higienización. Luego fuimos a comer; la comida supermala y mala presentación. He ido a otros hoteles en Cancún que la comida tiene un sabor inigualable; en este fue todo lo contrario, la mayoría de las comidas sin sabor. Luego fuimos a la piscina y no pudimos disfrutarla, ya que estaba supercaliente; parecía que estubieramos en una SAUNA. De hecho, TODO el hotel estaba muy caliente; deberían tener más ventiladores y aire acondicionado. Yo entiendo que esta época es caliente, pero yo soy de un país muy caliente, que es RD, y les cuento que las piscinas no están como un sauna. En la parte en que me quedé había dos elevadores y uno de ellos no estaba en servicio. Dentro del elevador entraban hasta 10 personas apretadas y no tenía aire. Lamentablemete no tuve buena expericia en este hotel
Read More
Graciela
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Food options were limited even though they have many restaurants.
Our room you can hear everything going on in the next room.
Vanessa
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Do not choose oasis go to the pyramid there’s a difference. There were bugs the furniture is our dated, the shower wasn’t clean hair was on the wall, it’s small the Ac didn’t work and I had to pay to get a better room. No form of remorse or care. Mold was in the room and my son is allergic but no care. I would not stay here again if they paid me.
Read More
Mesac
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property itself is nice, but the customer service is average.
Emily
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I didn’t realize until the next day that there were different kinds of wristbands, each offering different levels of access. Some wristbands come with better dining options, room upgrades, and closer locations—so you don’t have to walk a mile just to get to everything. Basically, the more you pay, the better service, food, and room you get.
Read More
Yen
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
After cleaning room , need to replace all bath towels, phone at the room didn’t work, unable to call for services
Number of reviews per page
20
40
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Overall Ratings & Reviews Grand Oasis Cancun - All Inclusive
Other sources (1,339)
5.8
Fair
From 1,339 reviews
Cleanliness
6.4
Room Comfort
6.8
Service and Facilites
6.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand Oasis Cancun - All Inclusive
Number of reviews per page
20
40
Top reviews
Lyda
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Lo que cambiaría sería que el acceso a los diferentes restaurantes y sitios de caffe fueran para todos no hacer tan marcado el uso de una manilla y según la que tenga así te atienden o te dan acceso a los lugares eso es discriminación
angel
Leisure Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Everything good except food we all inclusive but food wasn't cooked right also check in was quick but they don't give us the room after 1and 30 minutes later at 4:30 to be exact, we hoping come back soon because we love the property and pools thats the main reason for us to come back thank you god bless everyome!
Mesha m
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Staff
MD SHAHRIAR HASAN
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Property is very nice. They should more emphasis on customer interaction at the check in and check out desk. It was very insulting after check out when they told to take the ride from the main road. I walked all the way with my luggage to get on my Uber. I will suggest people to avoid the the advertisement of the oasis luxury whick killed my 3 hours for nothing. Also when any questions are asked at the desks there were no proper answers. Otherwise the property is amazing to stay. I suggest everyone to stay in that property.
Read More
Elizabeth
Friends and Family
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Great location, beautiful hotel just a bit outdated. Very clean rooms and bathrooms, mini fridge was not working, took 3 days to get it replaced as well as the iron. Beds were clean and comfortable, for an all inclusive Resort food can be a little better. However, over all was a good time. Pool was incredibly good, family oriented activities, live music outdoors was great & a Cigar Lounge onsite which I loved because I’m a cigar smoker.
Read More
Asif
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Didn’t like the buffet
Larry
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Wow! I don’t usually write bad reviews. It has to be something big for me to do this.
Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Read More
Magdalena
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in.
Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
Read More
Simas
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Some of the restaurants are either extra money to eat at or you need an upgraded reservation to access. Not truly all inclusive in my opinion when it comes to food options. Staff were friendly.
Sandra
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This has been my second time staying at Oasis, my family and I were not satisfied. When I booked this hotel it said all inclusive which is not, most of the restaurant you need to paid to have dinner and the ones that are available you need to wait for almost 2 hours to have dinner. Only the buffets were available which is always the same food. I would definitely to go to a different hotel the next time I'm in cancun.
Read More
Johnathan
with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Me and my wife were traveling with our 2 year old. We specifically picked this hotel because they had a nice kids area. When we get to the resort we went straight to the kids area and we’re told that our 2 year old is not allowed in because it’s for children 4 and up and no parents allowed!!!! Talked to multiple different staff and we were not allowed access in. Nowhere on the website says this!!! Had we known this we would have stayed at a different resort!!! Food was terrible, pool was nice.
Read More
CRISTINA
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Limited food options. Venues are always running out of food or long wait time. No free safe in the room. No sense of urgency at any of the venues. Restaurants have long wait times. The worst place I’ve ever experienced en Cancun Zona Hotelera. Definitely not coming back!
Edwin
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
There were not enough food options, everything depended on your bracelet level, and the staff was not kind enough. WIFI didn't work in the room, too much noise in the back of the room, and the room was not cleaned well. Restaurants had to wait too long, and the service was poor.
EMILY
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The sight leads you to believe there is stuff from the kids to do at the resort, but other than a SMALL kids zone there isn't anything for the teenagers to do. Food was decent. The staff is amazing!
Nicaulys
Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Definitivamente, la peor experiencia que he tenido en mis vacaciones. Fui con parte de mi familia. Reservé 2 habitaciones, ya que iban mis padres, mi tía, mi esposo, mis hijos y yo. Al llegar, pagamos 42 dólares extra por habitación, supuestamente por higienización. Luego fuimos a comer; la comida supermala y mala presentación. He ido a otros hoteles en Cancún que la comida tiene un sabor inigualable; en este fue todo lo contrario, la mayoría de las comidas sin sabor. Luego fuimos a la piscina y no pudimos disfrutarla, ya que estaba supercaliente; parecía que estubieramos en una SAUNA. De hecho, TODO el hotel estaba muy caliente; deberían tener más ventiladores y aire acondicionado. Yo entiendo que esta época es caliente, pero yo soy de un país muy caliente, que es RD, y les cuento que las piscinas no están como un sauna. En la parte en que me quedé había dos elevadores y uno de ellos no estaba en servicio. Dentro del elevador entraban hasta 10 personas apretadas y no tenía aire. Lamentablemete no tuve buena expericia en este hotel
Read More
Graciela
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Food options were limited even though they have many restaurants.
Our room you can hear everything going on in the next room.
Vanessa
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Do not choose oasis go to the pyramid there’s a difference. There were bugs the furniture is our dated, the shower wasn’t clean hair was on the wall, it’s small the Ac didn’t work and I had to pay to get a better room. No form of remorse or care. Mold was in the room and my son is allergic but no care. I would not stay here again if they paid me.
Read More
Mesac
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property itself is nice, but the customer service is average.
Emily
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I didn’t realize until the next day that there were different kinds of wristbands, each offering different levels of access. Some wristbands come with better dining options, room upgrades, and closer locations—so you don’t have to walk a mile just to get to everything. Basically, the more you pay, the better service, food, and room you get.
Read More
Yen
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
After cleaning room , need to replace all bath towels, phone at the room didn’t work, unable to call for services
Number of reviews per page
20
40