WARNING!!!! - YOU ARE LIKEY TO BE RIPPED OFF - BOOK AT YOU PERIL!!!!
Hotel rooms not as in photographs
Pool area claustrophobic and you will be bitten alive by Mosquitos, even when you have on repellant.
Now for the really bad stuff.......
We checked in after a long exhausting journey and were very tired and we just wanted to leave our cases and go out for a bite to eat.
Check in took quite some time as copies of all 4 passports had to be made and forms completed - and it was baking hot and there was no offer of even a glass of water.
When we arrived a young man and older gentlemen were sitting next to reception watching TV. The young man checked us in. He informed us that the room key deposit would be 1,000 bhats per room = 2,000 bts. We handed over the cash, unfortunately we had to open the wallet to get the cash out so he could clearly see the umber of notes we had. The other man never came near and was concentrating on his tv programme. The younger one offered to help us with our luggage - 4 ladies, and before we went upstairs we asked if the rooms had safes, and we were told no, that the safety deposit boxes were downstairs and that if we wanted one it would be 7,000 bhat deposit - £150!!! - when I asked why it was so expensive I was told that it was to replace the key if lost. While I thought that the deposit was far too much I knew that we needed a safe so he completed the form, which I signed, and I counted out the 7,000 bhats and gave it to him. He told me that when we returned the key the deposit would be returned - we all witnessed this and we're laughing when he said don't lose the key - too true as we have never, anywhere on our travels been asked for such a high deposit - a small deposit or charge for the rental yes but never anything near to that.
We were careful and on the last day returned the keys. We we're given the 2,000 bhats for the room keys and when I asked for he 7,000 bhats I was told by the the rudest female ever on reception "No madam you did not give us any money, the money is only if you loose the key" - well perhaps they should inform the young man who checked us in of this policy as he most certainly took our money. I checked the wallet just to confirm as I knew exactly how much we had and it was correct as we all had witnessed, the money had been handed over as a deposit for the key. And apart from that she was not even there when we checked is so how could she know what we paid
We asked her to call the police, as all 4 of us had witnessed the cash being handed over to him, after more shouting and insults from her she said that she would call the young man. she then turned to the other gentleman, who was again sitting at the tv, and spoke to him. She then informed us that he had witnessed the key being handed over to us without any cash being exchanged, which was not true. In any event he was not even there, he was sitting watching tv so he would not have know as he did not stand up once or attempt to come over or assist us with our luggage.
We again insisted on her calling the police, which she did not even attempt to do as she knew that we had a minibus waiting to take us to another resort, which was 5 hours away, and she knew we were pushed for time.
We reluctantly left and informed her that we would be back next week with the police, which we intend to do as this is unacceptable behaviour, tourists should not be so blatantly ripped off by this hotel, it should not be allowed and needs to be investigated.
On other feed back sites similar to tripadvisor I noticed that people were commenting on the extremely high charges for both room and safe keys so for them to say that it is not their policy to take the 7,000 bhats is simply not true as they have taken it from others - and one had exactly the same trouble as us when they attempted to get it back.
The lady on reception should not be working with the public as she is the most rude, arrogant person that I have ever encountered at any hotel. The management of his small Thai chain should take note of her attitude and how tourists are being blatantly ripped off by their staff.
Friends getaway - Apr 10, 2015