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  6. Sheraton Grande Sukhumvit, Luxury Collection Hotel, Bangkok

Sheraton Grande Sukhumvit, Luxury Collection Hotel, Bangkok

Hotel
250 Sukhumvit Road, Asoke, Sukhumvit, Bangkok, Thailand, 10110
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Based on 3,725 traveler reviews
Parking
Swimming Pool
24-Hour Front Desk
Elevator
WiFi

Nearby attractions
Asok BTS Station
(0.13 km)
Terminal 21 Shopping Mall
(0.15 km)
Sukhumvit MRT Station
(0.24 km)
Ban Kamthieng Museum
(0.29 km)
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Review by Traveloka users
Review

Based on 1 reviews

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Translated by Google
10
- Business travel
Very ok fit and very satisfying
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Based on
3,725 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business892
Couples1,142
Solo travel492
Family642
Friends getaway361
Rating Result
Very Bad
23
Bad
32
Average
124
Very Good
677
Extraordinary
2,869
Sukjai R
Perfect!!! Except for a Japanese female receptionist.
This is a letter to GM as I stayed as a SPG platinum member. Nice to meet you at Rossini’s the other day. Although this time, my suite night awards were rejected and stayed at standard room for 3 nights during my 5 nights stay, overall I was satisfied by everything. There were several problems in my room about air condition and toilet hose two times, but the treatments by an engineer were quickly and efficient each time. So they were no problem for me. Even after that, I got some original chocolate with kind letters. I felt these responses at this hotel were all very quickly therefore I never felt unpleasant. However only one thing I felt unpleasant was a female Japanese staff at the reception when I checked out. She changed her language from English to Japanese suddenly, even though I kept speaking English, she continued speaking Japanese. In this case, I suppose that she should give me a very quick introduction about her “I am also a Japanese named ***** thanks for staying with us” or something like this in Japanese. The reason why I felt unpleasant about her was that she never saw my face and looked at her display. Probably she noticed me as a Japanese on her display information. Finally she never looked at my face at all during checkout procedure but kept looking at her display all the time, furthermore no smile at all. I didn’t know she was a Japanese and just thought she was a Japanese little speaking person, who was a not very good at speaking Japanese. Actually her speaking Japanese are rather rough and not formal way especially in such a 5-star hotel. Probably her boss and colleagues around her don’t notice that her speaking Japanese was not perfect for valued customers. However it was very easy to find for me as a Japanese. If she continues to do her work at the reception of such a splendid hotel and she really don’t want to be said that she was just a translator, I would suggest her to learn more formal Japanese and more decent manner. Finally she never saw my face and just told “thank you very much (in Japanese)” with keeping her eyes still on her computer display. In this way, she will never remember customers and her act is like a robot. Other than this, I was really glad to stay with your property and yours is one of the best SPGs in my experiences all over the world. One more thing I would like to suggest. Please think again about "in-room check-in/out" or "at The Library check-in/out" functions for platinum members. I felt that standing check-in of elite members is not suitable in this gorgeous hotel.
Solo travel - Nov 14, 2017
Ian P
Incredible yet again
Have stayed in this hotel numerous times and it still continues to tick all the boxes. Great credit to all, super convenient to BTS, super helpful staff, great clean rooms, maintained to a very high standard and still such a delightful breakfast. It is rare these days that the General Manager is walking around the restaurant introducing himself to guests, but Richard continues to do this and it all tops off the wonderful experience. How better to get feedback from guests than to mingle with them. I continue to be frustrated by Starwood booking systems in their website, about time it was more user friendly, but if you can overcome this, then the experience at this hotel is second to none.
Family - Nov 13, 2017
THS2010
Another great stay
Our third time staying here, and continues to be our go-to Bangkok hotel. Terrific service and staff, lovely rooms and the best pool in Asia! We’ve stayed in many of the high end BKK hotels and this is our all around favourite. Well done!
Couples - Nov 12, 2017
ntmprls1
Believe all the good reviews about The Grande Sheraton Bangkok
I have stayed here almost 40 times but this is my first review. I have stayed at several other hotels in Bangkok and dozens of others across Asia, this hotel is my favorite. All the consistently high ratings you read here are earned by the exemplary team led by Mr Richard Chapman General Manager. It is a professionally run hotel property with very high standards and in a relaxed atmosphere for the guest. The team are genuinely eager, polite and friendly. I am writing this review because during my very recent stay I had a unusual task for the Concierge team. The team was nothing short of brilliant and helped me accomplish some business that would have been difficult for me because of the location and language. The concierge team managed the project for me and got it done on time, communicating with me constantly, it was superb guest service. "Thank you Concierge Team" This is no ordinary place, it is my second home when in Asia.
Business - Nov 9, 2017
Stiven3996
Wonderful stay
I and my family enjoyed the stay very much to have such a nice place to experience in Thailand. Special thanks to Mr Anok from the concierge and bellhop,I lost his name but he is very helpful. I stayed 24-26 Oct, my name is Vichetr Nhoeun, I will definitely come again.
Family - Nov 9, 2017
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Newspaper in lobby
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
  • Things to Do
    • Spa
    • Library
    • Outdoor pool
    • Sauna
    • Spa
    • Spa
    • Steam room
  • Public Facilities
    • Elevator
    • Parking
    • Safety deposit box
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Nearby Facilities
    • Gift shop
    • Hair salon
    • Shops
  • Food and Drinks
    • Breakfast with surcharge
    • Poolside bar
  • Kids and Pets
    • Babysitting with surcharge
  • Sports and Recreations
    • Fitness
  • Transportation
    • Car rental
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      Sheraton Grande Sukhumvit, Luxury Collection Hotel, Bangkok is located in area / city Asoke.

      The hotel is located only 0.13 km away from Asok BTS Station.

      There are plenty of tourist attractions nearby, such as Asok BTS Station within 0.13 km, and Terminal 21 Shopping Mall within 0.15 km.

      About Sheraton Grande Sukhumvit, Luxury Collection Hotel, Bangkok

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Enjoy luxurious treats and incomparable experience by staying at Sheraton Grande Sukhumvit, Luxury Collection Hotel, Bangkok.

      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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