Valid as of 9 Apr 21
Please find the airlines' policy during COVID-19 outbreak below. If your flight is not impacted or falls into the policy stated by airlines, please refer to e-ticket normal condition. You can find the ticket condition at the top-right of your e-ticket.
For passengers who booked tickets and made payments before 12 April 2021 with travel date between 1-31 May 2021, may choose 1 of the supports as following:
Passengers who has travel dates fall into the above-mentioned period and wish to contact for support regarding change of flight, travel voucher, or credit shell, please submit your request at least 76 hours before the original departure time
Passengers can contact the carrier via this link and fill in needed information to choose one of the following options:
Upon receipt of correct information provided and verification, the voucher(s) will be sent to passengers’ provided email for further use, 14 days from date of receipt of passenger information.
For other passenger enquiry, the airline has established different contact channels to further support and avoid high calls at peak times at Call Center, including:
For passengers who have scheduled travel by 31 July 2021, the following assistance policies are as follows:
Passengers who have flight from April 23, 2021 - May 31, 2021 can manage as follow:
For more information, please contact at our Thai Lion Air Call Center 02-529-9999 (7:00 am - 9:00 pm) or Ticketing office at airport.