Overall Ratings & Reviews Hotel Granduca Houston

Hotel is certainly top class. We’ve stayed here before and the experience has always been excellent. Service turned up another notch. An overall very pleasant experience. Highly recommend.

I just love the two Hotel Granducas. They hire the best people and have excellent food. They have updated their properties recently and I think they are a hidden gem!

I really liked and enjoyed my time there. The only thing I didn’t like was how early the hot tub/ pool closes. They closed them down at 10 pm. So I didn’t get to experience that amenity.

The property is good. Staff needs to do better service

The staff were great!! The rooms were beautiful. There are plenty of great restaurants within g walking distance. The pools is nice. Hot tub needs fixed. Highly recommend

Extremely nice people at check in and very helpful. We loved the warm towels and beverages at check in.

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Beautiful hotel and location but undergoing renovation so all public areas and restaurants/bars are closed

I am sure it is normally a nice hotel but it was under construction and this fact wasn’t clear when booking. A rendering of what the “new lobby” will look like after the renovation!

Would have been nice to know it was under renovations. Also there was no body soap in the room just hand soap. Super nice place when it’s all running but this trip was a let down.

The place was under construction. Which I did not know. I have stayed there before and it was an excellent experience.. great place. Wish I would have known before. Still a good stay. Will still come back back

We love the Granduca. The ongoing construction is hard but we know it will make the property better. I feel and hope the entrance and the new valet group are as great as the previous ones. The always familiar valet always remembered my mom and helped her inside with her luggage. It's the extra things that matter!

I usually stay here because I like that they have a restaurant / bar in the hotel so i dont have to go out at night. However, it was under construction and was not made aware of that until i arrived. I do think once the construction is done it will be great. The staff was lovely.

We have stayed at this hotel many times over the years on our regular visits to Houston, but this will be the last time. The hotel is undergoing major renovation and has been sold. All services were crammed into one small space and only the service elevator worked. Guests make their way down a back service corridor to find the elevator. No food service was available from the hotel and the only bar was the vestibule for the former restaurant. Despite the inconvenience and lack of all services, we were charged the full price for the former luxury boutique hotel. No advance notice of the construction or limited services was provided.

Right after my booking became nonrefundable, the hotel sent an email saying that construction is happening in the hotel and that the restaurant would be closed. Turns out the construction is massive. It woke me up every morning hours before my alarm, there was banging all day. The pool is closed off from the hotel and requires a several minute walk outside to get to. There were guys saying wood and working right next to the pool deck and hauling wood and other materials. Dreadful stay at a usually very good hotel.

Great property but hindered by the ongoing construction

It was under construction with nothing available to us only an elevator to the room. Not a bathroom not food notbing. Freezing hotel 0 customer service. They rmailed me about the construction 1 night before o arrived. Bad customer service. I would have never stayed therebfor the rates they charge if i knew this. The room was not clean and old. they skipped servicimg my room just because i was still in it at 9 am. They never came back.

Hotel is under major renovations/ construction. Charging an exprbant rate a night is ridiculous for just a room with no restaurant/bar/lounge area/lobby. Only 1 elevator working so takes forever to get to your room. We respectfully did not stay and got a refund. Very kind staff and not their fault so I feel bad for them having to work in these conditions.

The staff is very nice but the hotel is under construction and that would have been nice to know when I booked. I had no idea until I arrived.

Hotel did not disclose that it was doing a major remodel until 48 hours before checkin and too late to change the reservation. Not impressed. Restaurant was excellent.