8.8
Very Good
From 126 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about Eastin Grand Hotel Saigon
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Room Space (4)
Staff Friendliness (3)
Bedroom (3)
Bathroom (3)
Ambiance (2)
Soundproof (2)
Hotel Area (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Eastin Grand Hotel Saigon

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Customer reviews
T***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Eastin Grand Hotel Saigon has good service quality, clean interior rooms, airy space, enthusiastic staff, and delicious food.
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Thank you very much for your kind review. We are glad that you had a comfortable stay with us.   Wishing you continued safe travels and we look forward to welcoming you back soon.   Best Regards, Leon Dolle - General Manager
T***n
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8.3
/10
Reviewed 16 week(s) ago
Room smells musty Hallway smells musty
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest, Thank you for sharing your feedback. We take on board the points you have raised and will endeavor to resolve them at the earliest. We look forward to having you stay with us in the near future. Best Regards, Leon Dolle - General Manager
S***H
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
So far I really enjoyed my stay in this hotel.
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Accommodation's Reply
04 Jul 2025
Dear Valued Guest, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager
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Duy P.
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9.7
/10
Reviewed 36 week(s) ago
Many times I chose this place to stay. I am extremely satisfied. From the care and guidance of the staff and the room service, everything is very okela. Thank you Duyen, the receptionist is very attentive and thoughtful and guides takecare. Will come back often ❤️
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2 people find it helpful
Accommodation's Reply
22 Nov 2024
Dear Duy P. Thank you for taking the time to send feedback to the hotel. We are very pleased to receive your positive review and look forward to welcoming you to experience our increasingly upgraded services in the future. Best regards Eastin Grand Saigon Hotel Management Board
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H***h
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5.7
/10
Reviewed 41 week(s) ago
5* hotel but everything is bad, from room cleanliness to staff attitude. Never book this hotel again. Very bad of hotel. Room no clean. Employee attitude very bad. When I returned to my room for the night, I found something terrible.
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Accommodation's Reply
15 Oct 2024
Dear Valued Guest, Firstly, my sincere apologies for the experience you received during your recent stay at our hotel. I am disappointed by this and would greatly appreciate if you could share the details of your negative experience with me, in order for me to address this with my team. If you’d prefer to voice your concerns in private, please feel free to contact us directly. Once again my apologies and I look forward to receive your valuable feedback. Regards, Leon Dolle - General Manager
N***n
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Business
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5.6
/10
Reviewed 47 week(s) ago
Too bad, room arrangement is not reasonable
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Accommodation's Reply
06 Sep 2024
Dear Valued Guest, We’re sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address the issues. Once again my apologies and I look forward to receive your valuable feedback. Regards, Leon Dolle - General Manager
Le Thanh B.
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7.1
/10
Reviewed 54 week(s) ago
The pool staff talk nonsense to guests. During working hours, they sit in the corner and dial the phone. The rest is good.
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2 people find it helpful
Accommodation's Reply
09 Jul 2024
Dear Le Thanh B., Thank you very much for taking the time to let us know about your experience during your stay with us. We sincerely apologise that your stay at Eastin Grand Hotel Saigon did not meet your expectations. This is definitely not the standard of service we aim to provide our guests and I apologise for this oversight. I will be speaking with our team to ensure we maintain the high standards of service and will take the necessary disciplinary action to ensure such incidents do not occur in the future. Once again, thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to the Eastin Grand Hotel Saigon. Sincerely, Leon Dolle - General Manager
G***t
icon-Leisure
Leisure
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9.7
/10
Reviewed 55 week(s) ago
Hotel staff were friendly. Room was clean and tidy. Surrounding not much good food but can take a grab easily to city area to eat.
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Accommodation's Reply
04 Jul 2024
Dear Valued Guest, Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager
Raymundo A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 58 week(s) ago
It was my first time staying and I was skeptical at first of this hotel as it is not on the same price range as Sheraton or other 5 star hotels in downtown District 1, so I kept my expectations low. To my surprise, this hotel is even better than some of the 5 star hotels in D1, unbelievable. The great looking hotel lobby with high ceiling height, the classy interiors, the service, the spotless or clean rooms, the furnishings, the wide corridors, and the service were all top notch. But best of all, the breakfast quality is superb and comparable to breakfasts of Sofitel or Sheraton. The only thing amiss was its location to downtown D1 as it 's a bit far, but you cannot complain as the hotel is competitively priced vs those more expensive 5 star hotels is D1. Highly recommended.
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Accommodation's Reply
13 Jun 2024
Dear Raymundo A. Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager
N***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 64 week(s) ago
Vị trí trung tâm, nhưng dịch vụ thì không đúng 5 sao, lúc tôi đến là 2h chiều nhưng không có người hỗ trợ xách valy, không có mời nước hay khăn lạnh như những khách sạn 4, 5 sao khác. Theo tôi khách sạn chỉ 3 sao là hợp lý. Hồ bơi sạch, yên tĩnh
1 people find it helpful
Accommodation's Reply
10 May 2024
Hello N***n First of all, on behalf of all staff of Eastin Grand Saigon Hotel, we would like to thank you Customers have trusted us to choose our hotel for their recent stay. We sincerely thank you for your valuable feedback which helps us improve our services. We regret and apologize for some shortcomings during your stay at the hotel. We always try to improve the hotel's service quality better and better and look forward to continuing to welcome you in the future. Best regards. Eastin Grand Saigon Hotel Management
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nguyen t. d. l.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
khách sạn rất nhiều góc chụp ảnh đẹp; đèn phòng rất đẹp; tôi có rất nhiều bức ảnh đẹp; tôi sẽ quay lại khách sạn thêm nhiều lần nữa
1 people find it helpful
Accommodation's Reply
10 May 2024
Dear nguyen t. d. l. Thank you for taking the time to provide feedback to the hotel. We are very pleased to receive your positive review and look forward to continuing to welcome you to experience our hotel's increasingly upgraded services in the near future. Best regards Eastin Grand Saigon Hotel Management
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nguyen t. d. l.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
mọi thứ thật là tuyệt vời; tôi sẽ quay lại nơi này nữa; tôi có cơ hội đặt ở khách sạn 8 ngày ấy. tôi cảm ơn khách sạn phục vụ rất chu đáo
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Accommodation's Reply
10 May 2024
Dear nguyen t. d. l. Thank you for taking the time to provide feedback to the hotel. We are very pleased to receive your positive review and look forward to continuing to welcome you to experience our hotel's increasingly upgraded services in the near future. Best regards Eastin Grand Saigon Hotel Management
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Hipzon H.
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6.0
/10
Reviewed 73 week(s) ago
Eastin not refund our deposit.
1 people find it helpful
Accommodation's Reply
25 Mar 2024
Dear Hipzon H, We apologise for the inconvenience caused. Following your feedback, the verification transaction was cancelled upon departure date (14Feb2024 at 07:14:29). We have sent a note to the local bank to ask for releasing this verification transaction and waiting for their updating about the case. We appreciate your understanding in the matter and do hope we have the opportunity to serve you in the near future. Yours sincerely, Leon Dolle General Manager
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Vu Hoang N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 73 week(s) ago
Great Service. Front Office Department so nice, specially the person who do check in process 💕.
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Accommodation's Reply
01 Mar 2024
Dear Hoang Nam, Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager
Dam K. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 77 week(s) ago
Phòng rộng rãi, nhiều tiện nghi. Kì nghỉ tuyệt vời
1 people find it helpful
Accommodation's Reply
31 Jan 2024
Dear Khanh Huyen Dam, Thank you very much for your kind review. We are glad that you had a comfortable stay with us and enjoyed your experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praise like yours and I will share your kind words to them. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Leon Dolle - General Manager
Trang L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
They offer all the facilities that we need: great room equipement with make up miroir, quiet ambiance, very clean swimming pool. Large parking. The TV should has been a smart TV that would be perfect.
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Accommodation's Reply
23 Jan 2024
Dear Viet Trang Le, We really appreciate you taking the time to share your positive experience with us. Your comments on the tivi have been noted and we will plan for improvement. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager
Ky vo
icon-origin-TRAVELOKA
9.4
/10
Reviewed 84 week(s) ago
Great hotel, will visit next time
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Accommodation's Reply
08 Dec 2023
Dear ky vo, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Compliments of the season to you and your family. Best Regards, Leon Dolle - General Manager
Michelle L. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 91 week(s) ago
Wonderful! Great staff, beautiful room and amenities!
2 people find it helpful
Accommodation's Reply
25 Oct 2023
Dear Michelle Lavette Rossman, Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Best Regards, Leon Dolle - General Manager
Siriporn Nimtiparat
icon-origin-TRAVELOKA
10.0
/10
Reviewed 98 week(s) ago
Excellent hotel, full breakfast of all nationalities, everything delicious. Cafe D ice cream is very delicious. The rooms are good, clean, and all the staff here have good service. In conclusion, this trip was very worthwhile choosing Eastin Grand Hotel. Will definitely visit again and book again.
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3 people find it helpful
Accommodation's Reply
18 Sep 2023
Dear Siriporn Nimtiparat, We are delighted you enjoyed your stay at our hotel and found everything to your liking. Thank you for taking the time to write a positive review and share your stay experience. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best Regards, Leon Dolle - General Manager
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Selli A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
The breakfast just got boring.
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3 people find it helpful
Accommodation's Reply
21 Aug 2023
Dear Selli Aprilia, Thank you very much for taking time to share your valuable feedback with us. We are sorry to learn you did not enjoy our buffet breakfast. Our buffet breakfast is usually well received and many of our guests comment on the variety. However, we take on board your comments and will continue to make the improvements. Once again appreciate your feedback! Best Regards, Leon Dolle - General Manager
Number of reviews per page
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