The elevator was not working, for us it was to cold we had to request the heater to be turn on. The TV did not work. We also had to call request for the TV to be fixed.

Shower over bath could be a problem for older people Good location Nice and clean Could have done with instructions on how to use television preferably in English Glad there was elevator in the building

Smaller then expected, but location!

This is a bait and switch. The pictures are great but the flat was nothing like the pictures. I rented a 2 bedroom. To them it meant a two bed room. There were no bedrooms, just two beds in the living room. The wooden floors were so warped I got a two inch splinter in my foot and had to wear shoes inside thereafter. To top it all off, while not far, the flat they assigned me to, which they would not reveal until the day of check-in, was not even technically IN Old Town. Then they charge me $40 for a ride from the airport when Bolt cost only $20 on departure. This place is crooked and should be avoided.

I would give this a 0 star rating if I could! THIS IS A COMPLETE SCAM! The apartment is completely different from the descriptions. None of the photos in the apartment were shown on the website, even the address was different. Their customer service attitude was awful, with 0 communication, and they refused to reply to my complaint about the photos not matching the description. Apparently many other guests encountered this as well! The lift was broken and the apartment was on the fifth floor- the top of the building. We had to carry 23kg luggages, with an elderly and 3 children. This is absolutely outrages. Honestly avoid this property at all costs!!! Don't fall for their descirptions/ photos because they're not even the same! I would never have booked this property for the expensive price if I knew this would be the condition. We were woken up by the sounds of trams every single morning at 6am and could not sleep until 3am because the noise insulation was terrible. We only knew the location was differnet when we explicitly whatsapped them and asked how come the location seemed different on the welcome email and Expedia website. The fire safety system was insufficient and we were, honestly, very lucky to leave the apartment alive.

We were in the two bed apartment which is shown in the photos. Great location and very spacious

Overall we had a great trip. The apartment smelled really bad when we got there. Not sure if it was the plumbing or something else. It was clean, and we did enjoy our stay, they just need to fix the issue with the smell

The hotel was in very poor condition and not at all what I expected from a listing on Expedia ! The room and hotel was in serous need of renovation ! The outside of the hotel was noisy , making it difficult to sleep ! The photos on Expedia did not match the terrible condition of the room ! In the bedroom the only lighting was a cheaply made table light and homemade light stand ! The couch looked old and dirty ! I expressed my displeasure to the staff which would not answer the phone ! The only way to communicate with them was by texts ! I never met any of the staff ! Check in was all done thru texts ! I informed them that I was checking out at 10:30 the following morning and that I wanted to be fully reimbursed ! No , one made any attempts to interview me by phone or otherwise ! The next morning after I checked out and rented a room at another hotel I received a text ! The person offered me a different room ! When I texted my displeasure the person stated that since she offered me another room she was not obligated to return the 5 days paid in advance ! I feel as though I was scammed but think that I was not the first person ! I would never do business with this hotel again and would advise everyone to go elsewhere !

Lovely old property but well maintained. Missing a few comfort items. Great kitchen. Hard to find from instructions but managers were quick to assst

I did not like that some of the units did not have air conditioning.

great service

The old town square appartments is basically scam organization.The pictures on Expedia website have nothing to do with the appartment they gave me. The rooms on the website look bright with kitchen tables, chairs and so on. The one I got was without any daylight or outside windows or chairs. A dark stinky place that my daughter was scared to get in. When I said it is nothing like the one at the website. Not very friendly pearson at the front desk told me that it meets the standard. When I asked him to define standard. He said there is a bathroom, 4 beds and a kitchenette. When I tried to compare with the pictures from the website. He litterally said it is only for advertising. And recommend to ignore unbearable smell, a combination of the stale air, cigarettes and uncleaned toilet. They said somebody can clean the toilet at some point, but since we needed it immediately after long flight and the appartment is15 minutes walk from the address on the website, we decided to clean it. They send you a suspicious app to checkin to supposedly save your precious time in Prague, although it is litterally one signature. But, they don't tell you that you have to walk to the appartment 15 minutes after check in and to drop the keys at the office, as the only way to check out, another 15 minutes in the opposite direction of the airport. If you get attracted by the pictures of these appartments, just skip it, as they have nothing to do with reality and they don't care, it is nonrefundable.

Property was clean and very well located however it was extremely basic on amenities. Staff were very quick to reply to questions and beds very comfortable. No shower gel, no washing detergent for clothes, only one dishwasher tablet and no chopping board. 2 rolls of toilet paper for 4 nights and 4 people. We were told aircon cost extra 20 euro per night. This was not explained prior to booking. A high security deposit also was taken and our apartment was not where reception was.

The location is a few blocks from Old Town Square (just a couple minute walk). We were on the top floor, which because of the heat, necessitated keeping the windows open. Loud street noise (until 5am) made this impossible. So we were hot. This room would be unlivable in the summer. Thankfully it rained a bit and kept things a little cooler.

A tourist trap, and one we fell right into. Extremely disappointed. We had multiple safety concerns, when we called to discuss we were asked to message via WhatsApp instead (so the staff didn’t have to discuss our concerns in front of new customers) with a promise of resolution straight away. 2 hours and multiple phone calls later, we were eventually offered another apartment (which was declined as it was in a completely different area of town, 30 minutes walk away with luggage). While there were LOTS of small inconveniences, our safety concerns included: - No smoke or carbon monoxide alarms, despite the apartment page showing these were fitted - A wardrobe that fell onto our 7 year old child when they opened the door - A shower that scalded our 10 year old after suddenly changing temperature, and was nearly unusable by adults for the duration of our stay - A window from the buildings communal hallway directly into the apartments shower cubicle (frosted glass, but still….) The response from staff when we raised these concerns? “Nobody else has complained before” Despite there being nearly 60 photos of the apartments online, none of them were for our apartment- and I can understand why. The wardrobe issue was “fixed” by placing a screw through a bit of unrelated plastic (a pipe and angle measure guide), the wardrobe backing and into the wall. We wished we had spent our entire stay at our previous accommodation (Three Golden Crowns Apartments- fantastic experience)

Apartment was very old, up 70 flights of stairs (209+) when the lift didn’t work plus for 2/3 nights we had either a domestic screaming match going on outside of our apartment or some crazed person knocking on doors and trying to gain access to our apartment, which frightened the life out of my wife and 2 young children. The operators didn’t want to have anything to do with it. No remedy and bad communication. An incredibly horrible experience, plus incredibly expensive

The property was not a 3 bed as advertised. We had to check in at a separate property which was 8 minutes walk from the reception which was not easy with 4 kids at almost midnight. I was given a flat on the 3rd floor with no lifts, fan or air conditioning and the property managers refused to move me when we were harassed by a shop owner in the same property. Very disappointing and I will not recommend.

Very convenient location but very noisy at night.

Great location, however, the bedding and pillows were stained. It was very, very loud in the building and if you closed the windows, it was very very hot in the apartment. They had 1 very small fan for 3 rooms Additionally, although we paid for a 3 bedroom, it was a two with a bed placed next to the couch in the middle of the living room. Don't stay here - its not even worth the cheap price

Very good and clean for all of my friends and I!