8.0
Very Good
From 3,058 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.5

Location

8.1

Service and Facilites

7.9

People often mention about Royal City Hotel Tomang Jakarta
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Traveler Reviews Royal City Hotel Tomang Jakarta

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20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
They take times to check-in, the room gladly comfortable, but I booked twin room but didn’t get one and no confirmation to change it
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Ryan L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 day(s) ago
If you sleep on the upper floor, the room shakes when heavy trucks pass by, including in the city center. The hotel area is a bit congested, but for business trips, it's a good location for the price. Friendly staff
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Ryan L.
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 day(s) ago
If you sleep on the top floor, the room will shake if a heavy truck passes by, including in the city center, but the area around the hotel is a bit congested, but for business purposes, the place is quite okay for that price.
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R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, prices are reasonable
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Edison
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It really helps us if we can check in earlier in urgent cases, thanks.
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1 people find it helpful
Accommodation's Reply
28 May 2025
Hello Mr. Edison, Thank you for staying at Royal City Hotel and taking the time to give us a positive review. We are glad to hear that you are satisfied with our service. Your comments are an encouragement for our team to continue to provide the best service. We look forward to welcoming you back in the future! Warm regards, Royal City Hotel Team
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S***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Very strategic location, rooms are quite ok for a budget hotel
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1 people find it helpful
Accommodation's Reply
18 May 2025
Hello, Thank you very much for visiting and for taking the time to leave such a positive review of your experience at Royal City Hotel. We are very pleased to know that you are satisfied with the services, facilities and comfort that we offer. Your review is a great motivation for our entire team to continue to provide the best service to every guest. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can assist you with in the future. Best regards, Royal City Hotel.
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Edison
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It's quite satisfying for the size and price of the hotel.
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Accommodation's Reply
18 May 2025
Hello Mr. Edison, Thank you very much for your visit and for taking the time to leave such a positive review of your experience at Royal City Hotel. We are very pleased to know that you are satisfied with the services, facilities, and comfort that we offer. Your review is a great motivation for our entire team to continue to provide the best service to every guest. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can assist you with in the future. Best regards, Royal City Hotel
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Gavino K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Good comfy strong water. Hot water is useful. Friendly staff.
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Accommodation's Reply
15 Apr 2025
Hi Gavinoi ke, Thank you very much for your positive review! We are very happy that you enjoyed your stay at Royal City Hotel. Cleanliness, service, and guest comfort are our priorities. We look forward to welcoming you back! 😊. Warm regards, Royal City Hotel Team
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J***n
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 20 week(s) ago
Cleanliness is lacking. Rooms near the road are very noisy. Building shakes when lorries or large trucks pass by.
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Accommodation's Reply
12 Mar 2025
Hello, Thank you for taking the time to share your review of your experience at Royal City Hotel. We are very sorry to hear that your experience did not meet your expectations. We greatly appreciate any feedback given as it helps us to continue to improve. We apologize for the inconvenience you experienced regarding the cleanliness of your room. We have conveyed this to the relevant team so that improvements can be made immediately and similar incidents will not happen again in the future. We hope that you will give us the opportunity to welcome you back to Royal City Hotel with a better experience. If there is anything else you would like to convey or need further assistance, please do not hesitate to contact us. Thank you for your attention and feedback. Best regards, Royal City Hotel.
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Anggy C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
It's pretty good with affordable price, clean and comfortable, strategic location😍🥰
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3 people find it helpful
Accommodation's Reply
12 Mar 2025
Thank you very much for taking the time to write this review! We are very happy to hear that you enjoyed your stay at Royal City Hotel. We strive to provide the best service and comfort for every guest, and positive feedback like this means a lot to us. We look forward to welcoming you back soon. Thank you again and have a great day! Royal City Hotel
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NURLIYANA F. B. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 21 week(s) ago
It's normal. If this hotel keeps clean it would be much better
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1 people find it helpful
Accommodation's Reply
12 Mar 2025
Thank you for your review. We appreciate your feedback regarding your stay at Royal City Hotel. We are glad that you found it comfortable, but we also recognize that there are some areas where we need to improve. We will continue to strive to improve our services and facilities to ensure a better experience for our guests in the future. Thank you for your feedback, and we look forward to welcoming you back again soon, Warm Regards. Royal City Hotel
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N***i
icon-origin-TRAVELOKA
8.1
/10
Reviewed 23 week(s) ago
friendly hotel staff, 2nd time staying here, the dirty part is the bathroom area, please scrub the toilet so it doesn't turn yellow first time on the 3rd floor, it didn't really feel like a truck was passing by, the second time on the 5th floor, it felt like there was an earthquake when a big truck passed by 😃
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5 people find it helpful
Accommodation's Reply
13 Feb 2025
Hello, Thank you for taking the time to share your review of your experience at Royal City Hotel. We are very sorry to hear that your experience did not meet your expectations. We greatly appreciate any feedback given as it helps us to continue to improve. We apologize for the inconvenience you experienced regarding the cleanliness of your room. We have conveyed this to the relevant team so that improvements can be made immediately and similar incidents will not happen again in the future. We hope that you will give us the opportunity to welcome you back to Royal City Hotel with a better experience. If there is anything else you would like to convey or need further assistance, please do not hesitate to contact us. Thank you for your attention and feedback. Best regards, Royal City Hotel.
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Febrylia N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
So comfortable, great room and services also
2 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Ms Febrylia N, Thank you so much for your kind words and for taking the time to share your experience at Royal City Hotel. We are thrilled to hear that you had a great stay with us! Your feedback truly means a lot to our team and motivates us to continue providing exceptional service. We’re delighted that you enjoyed friendly staff and room comfortable of our hotel. It’s always our goal to ensure every guest has a memorable experience, and we’re so glad we were able to meet your expectations. We look forward to welcoming you back to Royal City Hotel in the near future. If there's anything we can assist you with on your next visit, please don't hesitate to reach out. Warm regards, Royal City Hotel
Jason M.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 24 week(s) ago
there is no hot water.. so taking a cold shower is terrible.
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2 people find it helpful
Accommodation's Reply
01 Feb 2025
Hello Mr. Jason M, Thank you for taking the time to share your experience at Royal City Hotel. We are very sorry to hear that your experience did not meet your expectations. We greatly appreciate any feedback given as it helps us to continue to improve. We apologize for the inconvenience you experienced regarding the non-optimal hot water. We have conveyed this to the relevant team so that improvements can be made immediately and similar incidents will not happen again in the future. We hope that you will give us the opportunity to welcome you back to Royal City Hotel with a better experience. If there is anything else you would like to convey or need further assistance, please do not hesitate to contact us. Thank you for your attention and feedback. Best regards, Royal City Hotel.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
👍
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Hello, have a nice day, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at Royal City Hotel. Your review means a lot to us and motivates the team to continue providing the best service. We are glad that you are satisfied, we always strive to provide an unforgettable experience for each of our guests, and we are happy to meet your expectations. We look forward to welcoming you back to Royal City Hotel in the near future. Please do not hesitate to contact us if you need further assistance on your next visit. Thank you again for your support and review! Best regards, Royal City Hotel.
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O***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Sometimes clothes from the OB need to be checked, some have a less than pleasant scent.
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2 people find it helpful
Accommodation's Reply
01 Feb 2025
Hello, Hope you are well. Thank you for taking the time to share your review of your experience at Royal City Hotel. We are very sorry to hear that your experience did not meet your expectations. We greatly appreciate any feedback given as it helps us to continue to improve. We apologize for the inconvenience you experienced regarding our grooming staff. We have conveyed this to the relevant team so that improvements can be made immediately and similar incidents will not happen again in the future. We hope you will give us the opportunity to welcome you back to Royal City Hotel with a better experience. If there is anything else you would like to convey or need further assistance, please do not hesitate to contact us. Thank you for your attention and feedback. Best regards, Royal City Hotel
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s***s
icon-origin-TRAVELOKA
6.0
/10
Reviewed 29 week(s) ago
The staff is nice, but unfortunately the room is dirty, lots of small cockroaches and the bathroom is dirty.
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2 people find it helpful
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The staff are friendly, it's fun to stay here even though there are sudden earthquakes.
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3 people find it helpful
u***z
icon-origin-TRAVELOKA
6.8
/10
Reviewed 31 week(s) ago
less careful with cleanliness in every corner of the room
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4 people find it helpful
F***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 34 week(s) ago
an unpleasant hotel experience. the bathroom was dirty, there were cigarette butts in the KM sink. The toilet was yellow as if it had never been brushed (dirty). The wall paint was peeling and full of scribbles, the curtains had lots of blood stains, the cupboard and table were full of dust, and the room smelled bad. It was also difficult to pray because it was cramped. I only stayed at this hotel once.
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3 people find it helpful
Number of reviews per page
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