OYO 294 Andrea Residence Syariah

Explore OYO 294 Andrea Residence Syariah
7.8
Pleasant
From 192 reviews
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Cleanliness

7.9

Room Comfort

7.8

Meal

7.5

Location

7.9

Service and Facilites

7.6

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Traveler Reviews OYO 294 Andrea Residence Syariah

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Customer reviews
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Firdaus A.
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5.6
/10
Reviewed 181 week(s) ago
Kamar di lantai 3 akses lift gak dikasih, lampu lorong mati, dan handuk di kasih yang sobek, karena adanya ya cuma itu. Gak akan nginep sini lagi, harga murah dan memang murahan.
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Accommodation's Reply
14 Jul 2022
Hi, Firdaus! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Aulin O.
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8.5
/10
Reviewed 187 week(s) ago
Suitable as a transit hotel, the location is in an alley and quite dark.
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Bobbie
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6.0
/10
Reviewed 194 week(s) ago
The entire place was clean and I liked much the room, except the wifi. I complained about it but nothing was done. I did not get what I have paid for.
1 people find it helpful
Accommodation's Reply
24 Mar 2022
Hi Bobbie! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!
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Arianto
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6.0
/10
Reviewed 196 week(s) ago
Check-in is easy, in the city center but the TV has no broadcast, only 1 towel has holes in it, the room doesn't smell good, bottled mineral water is not available.
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2 people find it helpful
Accommodation's Reply
16 Mar 2022
Sorry for the hassle you faced, Arianto! We've marked a note for the experience you had this time. Rest assured, we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Septa P.
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6.2
/10
Reviewed 201 week(s) ago
There is only one towel. Though both. The water is sometimes yellow, guys. Loud wifi. Bad broadcast TV. Cannot watch.
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Accommodation's Reply
17 Feb 2022
We are really sorry to disappoint you, Septa! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Kistanto!
Paken Taras Manullang
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5.4
/10
Reviewed 201 week(s) ago
Facilities (for example, the bathtub can't be used) and the most unlucky thing is that it gets charged 100 thousand, because the bathtub got hit by water, even though it wasn't used at all, the plan is to give tips to the reception staff, it's like looking for an error, he said "why is the bathtub used, madam", then why was there written a bathtub facility if it couldn't be used, and there wasn't any information from the beginning what facilities couldn't be used, playing with the charger itself, the water was cloudy brown, hopefully there will be changes in the future, tonight- at 12 o'clock at night suddenly the lights went out, it's really bad, I've brought my parents, suddenly the lights went out, I had to change rooms again at night. Not anymore.
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Accommodation's Reply
17 Feb 2022
Hi Paken, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Kimawati!
Muhammad
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6.0
/10
Reviewed 204 week(s) ago
Staff not friendly. A stingy smile, said thank you not answered. AC is not cold. Just the wind.
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1 people find it helpful
Accommodation's Reply
16 Feb 2022
Sorry for the unpleasant experience you had with us, Muhammad. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Masduku!
FENNY J. D.
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4.8
/10
Reviewed 204 week(s) ago
The parking lot is cramped, and the room smells like dust. Should need to be cleaned every day at least 2 days, so that guests can be comfortable.
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2 people find it helpful
Sas B.
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6.9
/10
Reviewed 204 week(s) ago
There is no towel and carpet inside the room.
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VENNY
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5.1
/10
Reviewed 204 week(s) ago
The staff is not agile, electricity tokens run out. When I asked for the wifi password, it was clear that the writing was wrong. The password was dblang on my cellphone, which didn't work. When you enter, you are not given a towel, toothpaste and soap. The next day it was only given after I bought my own towel. The room is dirty, the blanket has ants until my body itches when bitten by ants.
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4 people find it helpful
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Anggi P.
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6.0
/10
Reviewed 205 week(s) ago
No towels. AC is not cold. Unfriendly service.
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2 people find it helpful
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febi s.
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6.0
/10
Reviewed 207 week(s) ago
The service is not polite, not friendly.
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Intan M.
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9.1
/10
Reviewed 207 week(s) ago
Air conditioning and hot water work well. Clean rooms.
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Antoni
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4.8
/10
Reviewed 207 week(s) ago
Very, very unpleasant, hard mattress like sleeping on a rock, all body aches, plus the bathroom is dirty, the shower is broken, can't be used, the bathtub is also not there, forced to take a shower under the faucet, even though I complained but only in just look, it's best to stay here.
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1 people find it helpful
Claudia R.
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8.5
/10
Reviewed 208 week(s) ago
The inn is positioned a bit deep, it could be an added point for those who don't like noise. From the inn out of the highway about 300 m. If you want the mall, you can go to Deli Park and the Antigen Place is also close (for those who travel by plane). The inn has an elevator. Only when it rains the lift is turned off. Not bad for staying on the top floor. The parking lot is quite big. Clean overall. Only the bathroom is a bit clogged with water drainage. And the good thing is that it's not allowed to smoke in the room, and from the start there was a warning No smoking.
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Eka S. A.
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9.7
/10
Reviewed 208 week(s) ago
The place is clean, nice, the receptionist service is also polite. And the price for strengthening the five-star facilities is really a recommendation.
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2 people find it helpful
Juwita F. S.
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4.5
/10
Reviewed 208 week(s) ago
There is no drinking water, no towels, the phone is dead, info to the receptionist has to go down, the bed cover is dirty like it hasn't been replaced. Just come here once.
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2 people find it helpful
Dewi m.
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9.4
/10
Reviewed 213 week(s) ago
A comfortable place to stay close to the city.
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Gabriel S.
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5.4
/10
Reviewed 215 week(s) ago
This hotel has good rooms, it's just that the staff on duty is not agile, and unprofessional. And this hotel wants to go out and the pager is closed, sometimes there are guards, sometimes we open and close the pager ourselves, even though we pay. Well for the room side okay. For staff who work just not okay.
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Ika Z. L.
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9.4
/10
Reviewed 217 week(s) ago
The location is strategic, the environment is quiet so it's comfortable to want to rest. There is also an elevator so if you bring parents and children, you don't have to bother going up stairs. The rooms are spacious and clean. Recommended 👍.
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