Be prepared to pay!!!!! for parking

Within 5hrs of checking in, our vehicle was damaged due to attempted break in. Neither the hotel nor the valet company takes responsibility.

Great location, needed some updates but not enough to be a issue

We let the hotel know about a special occasion and received no acknowledgment of it. That was disappointing as a first impression. The food and cocktails are delicious but pool was a lot less nice in person. The location was great but we had higher expectations for the service.

Great Customer Service

Great property with clean and well appointed rooms. The valets are friendly and efficient with cars too.

Excellent customer service

Great place. Will stay again

We were in town for a hospitality event. We valeted our truck at $55 a night feeling comfortable that our truck was safe . It was stolen . While the valet fees were obviously dropped , nothing from the hotel. Not a single accommodation. Not even a bottle of wine so sorry for this trama .. nothing. And the irony we are at a hospitality event.

The property was conveniently located around everything. Our room had a very bad leak where water was seeping out of the floor boards which made it impossible to walk on one side of the bed. Forgot several times and ended with wet socks more than a few times. The blinds didnt work. The stayed open which made it impossible to sleep in. Light would pour in by 645 am. I wake up early each day, but not ideal when on vacation. The door seperating the room from the bathroom/vanity room didnt have a door stop which is damaging the wall badly. Additionally, our tv didnt work. The remote was an aftermarket remote which didnt have the functions necessary to operate the tv. I told a staff member and they responded with "oh ok, thank you for letting us know." No change of rooms, no credit, no anything.

Excellent!

N/a

Amazing property!!!

Very nice!!!!!!!Be advised it is an extra fee when you get to the hotel if you book through Expedia!!! It’s worth it though!!!

Everything was perfect everythanggggggggg definitely coming bck

Super

Enjoyed the stay.

Loved the room, very nice aesthetic. Beautiful space. Comfortable.

Hotel was immaculate. Rooms were perfect for a couple to stay. Staff was extremely pleasant and helpful. Definitely recommend this place for anyone travelling to New Orleans.

Bit hit or miss. Some front desk staff friendly, helpful and some a bit disinterested. Lobby cafe good. Fitness area good. Rooftop pool more like a large bath, and rooftop bar has views, but only views of New Orleans business district. Unable to turn down aircon. One of the movement triggered vanity lights wouldn't turn off and despite reporting it, no action taken. Twice had to get new room keycards having got to the room and them not working (didn’t keep them next to the phone). All that sounds a bit petty but they add up. An okay stay but not as efficient as i would expect from a Virgin branded product.