This hotel was great to stay in. The room was very spacious with tatami mats and two areas to sit down and relax/work on computer including a nice couch with a table and desk with a chair. The bed was very comfortable, the restaurant was delicious, and the spa was amazing. I had a great stay here.

おもてなしは優れていました。

The location of this property is so convenient, walkable to downtown and attractions.

The onsen district has amazing accommodations. Everything was above par at this establishment, being a newer building but the dinner and breakfast was a little disappointing compared with other places I stayed at with comparable price.

Good location, close to the yubatake. Hotel is modern, looks new and clean, however did find mould on the shower floor. Meals not a strong suit. Great stay overall.

The room has a nice view and it is well decorated.

Our stay at the hotel was fantastic. The room was clean and well-maintained, and the onsen offered both private and public options, both of which were excellent. The breakfast and dinner were delicious. Highly recommend this hotel to anyone visiting Kusatsu Onsen town.

The room was spacious, with high ceilings and large windows. We stayed for one night, and it was comfortable. The dinner was just okay, but the breakfast was delicious. The only downside is that the men's and women's onsen baths didn't switch, unlike other onsen hotels I've stayed at. This hotel has a more Western style It's not a traditional onsen ryokan. But overall was a great experience!

The hotel is located in a quiet area yet it is walkable to the main area. There is a lot of dining option and I also like the fusion Japanese/French dinner. Tasty and elegant. The parking is also easy. We had the room with the private onsen. Love it!!

The property facilities are good but the service is average and seems the staff shortage affecting the service level. Food quality is average.

Beautiful hotel in the hot springs. Perfect to get away from the chaos of the city.

The staff were unaccommodating , dismissive, and unhelpful and lacking insight into guests needs. They were unwilling to accommodate us for breakfast because we did not book at the time of our initial reservation - despite their dining room being more than 1/2 empty and when nearly all other restaurants in town were closed because of the day of the week ( apparently most breakfast places are closed on Wednesday.) They could have made our stay terrific with the slightest effort which they were unwilling to make.

Overall a nice authentic experience in a convenient location. Only let down by uncomfortable beds and lack of drinks available from the bar after 10pm! The authentic japenewe breakfast was beautifully presented but there were no other food options if it was not to your liking. Rooms were clean well equipped with nice bathrooms. Hotel very central and within easy reach of the main centre.

Good customer service. Nice location.

Dinner and breakfast are superb.

The dinner that we had for 2 night was superb, presentation and taste like a Michelin star restaurant. Room was spacious with a view, staff were attentive and willing to help with any requests even at night. BF box tasted good. Within walking distance from bus terminal and maybe that’s why the hotel doesn’t offer a shuttle bus service which we needed due to our large-sized luggage

Location Location Location

家族3人の温泉旅行で利用。子供と言っても大人。 裏草津なので人の通りが少なく、ちょっと歩けば湯畑に行けて便利な立地。 お昼の12時頃からチェックイン手続き、駐車がお願いでき便利。 スタッフの接客、部屋の手入れが行き届いており印象が良かった。 食事は夕飯、朝食共に美味しくコスパが良い。 残念な点は、ビールの価格が高い、ゲスト用の布団が寝心地、駐車場が遠いのが残念だった。 総合的には満足できる宿泊施設です。

とても素敵なお宿でした！ 清潔さ、快適さ、立地、スタッフの対応などすべて良くまた宿泊したいと思いました。

とても綺麗で過ごしやすいお部屋でした。靴を脱ぐところと部屋がしっかり仕切られているのも良かったです。朝食がとても美味しかったです。アメニティもオーガニックな製品で気に入りました。スタッフの方も親切で、心地よく過ごせました。 また滞在したいです。ありがとうございました。