Arrow on Swanston

Bring your own pillows

The corridors were smelly and the lifts had issues.

Room was not like the pictures, very small and dated with a bed that was small. The hall way too the room smelt of weed smoke and stale beer. Front counter staff were also not overly friendly.

The room I had was very small and that was incredibly hard the sofa bed was also slightly broken on one end. Also the door handle on the inside of the front door was loose and came off in your hand when you open the door I’m not forgetting in the toaster you have to hold down the button , I don’t think I will be staying there again. I will look for something that cost me a bit more money but It will be a quality hotel

Did not get room service the whole time we stayed, the room was filled with dust, there wall holes in the wall and writing on the blind and the balcony was all cracked and staff didn’t seem to care when you spoke to them when we went to check out no staff were around for 15 mins

Great location. Comfy bed. Uncomfortable sofa.

Look, you get what you pay for. Is it clean and updated? No. Is it well priced, in a great location (tram stop out front, little Ezy marts, bottle shop all close by), yes. Communication was great. Easy to get to the onsite parking for $25 a night. Rooms really do need a deep clean and broken furniture replaced.

Room was nothing like the images or descriptions. The supposed deluxe one bed was a very basic studio. The bathroom had no shower curtain, towel rail or toilet roll holder. I was extremely dissapointed with the blatantly false advertising. Its a shame as its actually not a bad place. They just need to be more honest or give peolple what they are paying for and expect from their advertising.

Apartment was very centrally located and spotless. Good value for money.

The room was nothing like the pictures. Blind was dirty has a white stain on it. Bathroom had a terrible smell. Staff wasn’t very helpful when we complained Will not stay here again or recommend it to anyone

No hair dryer had to ask for one Room not serviced each day Had to empty own rubbish Had to ask for clean towels

Comfortable stay, staff friendly

Walking into the lobby you may become excited (I sure was) until I was told that I was not staying here but in fact in the building next to it. Going up the elevator the hallway to our room was dark and felt as if we were going to get murdered, our room being no better,the rooms are joint by a window, only some of the locks work and the second rooms door is glass leaving my friend with no privacy. We were welcomed by a messy room, with used pimple patches on the counter, weird stains, and a smell that made everyone sick. We ended up buying wipes in order to feel more comfortable cleaning every surface. This place is not bad if you need a cheap place to get drunk but from the pictures presented, I am not pleased

Room was very dirty. I had changed rooms but it was very noisy. It got limited sleep because of the pub across the road and the tram line. I also left my headphones in my first room. I offered a cash reward to get these back unfortunately these were not returned to me. I got minimal help from reception and was told to make a police report would not stay again.

The photos of the rooms are not even similar to what we got. The listing promises a couch or sofa in every apartment, we didn’t get one so we had no where to really sit together and only 3 dining chairs for a booking for 5 people. The pool was freezing and the smell on the pool/gym level was unpleasant. Only one lift was working which lead to long waits for a busy building.

Clean and tidy apartment. Friendly and easy check in. Had to wait a while for lift as only one working. Paid tram at the door or walk two blocks to the free tram zone. One block walk to supermarket. Recommend if on a budget.

We stayed in the four bedroom apartment. The room and furnishings are older but clean and tidy, a great price and a perfect fit for our group of 8. Within easy walking of numerous pubs, cafes, restaurants and the market, as well as being on the tram line. Would definitely stay again.

This property needs a good clean/freshen up/maintenance. Hallways and rooms smell of smoke and cooking. Rooms are very small, no privacy as a shutter from main room to lounge where son was sleeping feel down. Frosted glass window between single room and double room. Single room also had frosted glass door. One person could move around at a time. An odd mix of glasses, one was a McDonalds glass, not even enough for all of us. A step up from a hostel, just don’t expect too much.

Very convenient location - train station is just outside door.

The room conditions were okay, but the kitchenette stovetop was non-functional and hot water in the baths had stopped working properly after our second night there. Housekeeping also came and took our towels and didn’t replace them, causing us to have to come down to the reception to ask for it manually; something that wouldn’t be much of a problem except for the fact that we weren’t provided instructions on how to operate the (what I assume is an) intercom and thus had to look to using the elevators. Only one elevator was functional, and on our second day it completely stopped working when we got back from our activities, causing us to walk up 7-8 flights of stairs to reach our room. Overall, placement in the city, while convenient, doesn’t justify the conditions of the building very much. Additionally considering our room was in a separate building from the reception, and were told by other residents that the pool “had a layer of scum building up on it”, would look to other alternatives for future travel.