ibis Mackay

Hotels
8.6
/10
Very Good
511 reviews

What Guests Say About Their Stay

Tony
10.0
/ 10
The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.
Timothy
10.0
/ 10
I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
Rohan
10.0
/ 10
You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport
In the Area
See Map
Christensen Circuit, Mackay Airport, Mackay, Queensland, Australia, 4740

Main Facilities

See more
Swimming Pool
24-Hour Front Desk
Parking
WiFi
ibis Mackay is located in area / city Mackay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around ibis Mackay

Christensen Circuit, Mackay Airport, Mackay, Queensland, Australia, 4740
Discover More Places
Others ibis Mackay
Others 2 ibis Mackay

Discover More About ibis Mackay

Location


ibis Mackay is located in area / city Mackay.

About ibis Mackay

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

ibis Mackay is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at ibis Mackay.

All facilities in ibis Mackay

Others ibis Mackay
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

General

  • Swimming pool

Accommodation Policy & General Information in ibis Mackay

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 10:00
Number of floors in ibis Mackay
7
Another facilities in ibis Mackay
Express check-in, Express check-out, 24-hour Receptionist, WiFi in public area, Bus/truck parking

Frequently asked question in ibis Mackay

What are available facilities at ibis Mackay?
There are top facilites at ibis Mackay such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Mackay?
The standard check-in time at ibis Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of ibis Mackay?
ibis Mackay is a 4.0-star hotel.
How many floors does ibis Mackay have?
ibis Mackay has 7 floors.
Does ibis Mackay provide parking?
Yes, ibis Mackay provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in ibis Mackay

8.6
Very Good
From 511 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews ibis Mackay

Number of reviews per page
20
40
Top reviews
Enda
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Quality restaurant choices. Delicious dinner.
Tony
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.
Des
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Only if you must.
Michelle
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great staff, very accommodating and helpful, really appreciate that. Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be. Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure. Overall I really enjoyed my stay there.
Read More
Sandra
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience
Read More
Maureen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean rooms 😀.very tiny shower recess. A bit disappointed that there were no dishes or cutlery. Staff were lovel
Russ
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.
David
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff were ok, but not overly friendly. Shortage of available mugs at the breakfast bar on day 1. Room was good - liked the little office nook near the window
Kyia
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great
Timothy
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
James
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly. Hotel itself feels grubby and tired. Drained chairs by lifts etc. Restaurant and bar staff in particular excellent.
Read More
Katie
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.
Rohan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport
Mahmood
icon-Business Family
Business Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Rooms are a bit smaller, everything else is good
Warrick
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

close to airport
Tom
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The staff were great. Room was clean and tidy, functional layout
Daniel
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Poor reception
Daniel
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Nice stay
Kathy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.
Jolan
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The check in process was easy and friendly. The room was clean and comfortable. However the food was very average and I even had to return it, which I don't normally do. When I did, the kitchen staff were rude and gave me stick and started slamming things around the kitchen like a couple of spoiled children. When my food arrived back it was worse that the first time, and to the point that it was uneatable. Im extremely disappointed with the rude and unprofessional response for something that would have been an easy fix but instead I received sheer laziness, incompetence and an unacceptable addit
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 ibis Mackay

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 511 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews ibis Mackay

Number of reviews per page
20
40
Top reviews
Enda
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Quality restaurant choices. Delicious dinner.
Tony
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.
Des
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Only if you must.
Michelle
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great staff, very accommodating and helpful, really appreciate that. Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be. Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure. Overall I really enjoyed my stay there.
Read More
Sandra
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience
Read More
Maureen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean rooms 😀.very tiny shower recess. A bit disappointed that there were no dishes or cutlery. Staff were lovel
Russ
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.
David
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff were ok, but not overly friendly. Shortage of available mugs at the breakfast bar on day 1. Room was good - liked the little office nook near the window
Kyia
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great
Timothy
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
James
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly. Hotel itself feels grubby and tired. Drained chairs by lifts etc. Restaurant and bar staff in particular excellent.
Read More
Katie
icon-Business
Business
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.
Rohan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport
Mahmood
icon-Business Family
Business Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Rooms are a bit smaller, everything else is good
Warrick
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

close to airport
Tom
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The staff were great. Room was clean and tidy, functional layout
Daniel
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Poor reception
Daniel
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Nice stay
Kathy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.
Jolan
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The check in process was easy and friendly. The room was clean and comfortable. However the food was very average and I even had to return it, which I don't normally do. When I did, the kitchen staff were rude and gave me stick and started slamming things around the kitchen like a couple of spoiled children. When my food arrived back it was worse that the first time, and to the point that it was uneatable. Im extremely disappointed with the rude and unprofessional response for something that would have been an easy fix but instead I received sheer laziness, incompetence and an unacceptable addit
Read More
Number of reviews per page
20
40