Mercure Canberra

Excellent stay, we had pets and the room was fabulous. We had our own outside run for the puppies which made the stay stress free. I love the design of the place and we will stay again.

Would recomend this hotel

Room allocated to us was super noisy- anyone walking around can be heard, even when the door was shut. The cleaning left a lot to be desired- we found a power plug cover on the ground on arrival and when there were still bug carcasses on the wall. The carpark had double charged me, and when I raised this as an issue, I still have not heard back and it’s been over a fortnight

I cannot praise the intelligent accommodating staff enough. Really really lovely & one of them has an excellent diamond on her finger.

Staff very friendly, room was good. Big bathroom

Very good

Room was clean and comfortable. Unfortunately there was a problem with the shower taps, they screeched while water was turned on but I could still shower. The staff at the front desk were kind and helpful. I wasn't too impressed by the buffet breakfast service. On one morning, the scrambled eggs were overcooked. On a busy Saturday morning, dishes and food were running out more quickly than they were being replenished because 3 staff members were standing behind what looked like a bar area having a chat while one staff member was trying to manage on their own. When I went to get myself a bowl for my cereal, the few bowls left there had food particles on them. The cutlery available also hadn't been quickly dried after coming out the dishwasher so it had that muggy look to it which isn't presentable. Speaking of presentation, tables that needed to be cleared and wiped were building up during service. I didn't appreciate having to have my breakfast among this mess while the staff who were supposed to be looking after the dining room walked past having a conversation in their own language. It's not cheap to stay here and it's supposed to be a 4-star hotel so I certainly feel entitled to this gripe about the buffet breakfast service. Squealing shower noise + bad breakfast experience, I think 3 stars is a fair rating for my experience overall.

Very good hotel, kids enjoyed the loft room. Closed to all attractions. The front staffs are very nice.

Great place to stay

Great conference

Room was clean? Staff pleasant but food quality was poor.

Great location close to everything. The room was spacious, comfortable and the staff very heplful. Just showing its age and I think there is some renovation underway.

N/A

Clean room. Good staff except the chap at the breakfast greet point who told me i was too late for breakfast at 9.38 when breakfast was supposed to end at 10.00.

Business trip great central location to all suburbs in Canberra good bistro & very cozy

The dining room was great with great food; I was very surprised by how good the food was. Breakfast was also great. The property is old but very central and just what I needed for 1 night.

comfy room, perfect sleep. only downside was water damage from shower to bottom of shower room door and mirror flaking at bottom,probably as extractor fan not working.

There were two flickering lights in the room when I arrived. The light switch, tv remote and base of the lamp were not clean.

Spacious, clean rooms with plenty of comfort. The attached restaurant was fantastic, offering lots of tasty options. Great location close to amenities—highly recommend!

Convenient location with nice bistro facilities.