Best Western Thunder Bay Crossroads

Bottled water only available at check-in and only to members and only if you ask for it!! Very cheap considering cost of the average room.

Clean

Great

It was near the Trans Canada Hwy

Staff were friendly and helpful.

Professional, kind and caring friendly staff: both check-in and check-out. I am looking forward to my upcoming return vjsit soon!

Clean room and super friendly staff.

Good sized rooms, great upgrade to a suite, friendly staff, good breakfast

Full disclosure, we were refunded for this experience by the hotel manager who contacted us via email about our experience. Cost was ~300$ for a double Queen basic room with the following conditions: - soiled/ rotting paper towels, chewed up gum around the bed frames, dirty, warn and bunched up carpets. - malfunctioning point of sale system at the front desk and broken hair dryer in the room. - Insufficient amount of hygiene supplies for a double Queen room booked for 2 people. - Poor customer service from majority of the front desk staff. (On their phones, unable to attend to issues based on number of staff available or simply throwing their hands up and blaming Expedia with no effort or willingness to resolve the issue) We have a been on a cross-Canada road trip for a week. Every other place we have stayed has been cheaper, cleaner and much more accommodating with zero issues. For these reasons, I would not stay here again.

Hotel was just fine- nothing fancy, clean, pleasant staff. Slightly dated but no issues. Warning- room 201 is very loud as it is directly above the lobby doors. You can hear every time the doors open or luggage is pulled across the bricks. As it is an airport hotel, this occurs all night/early morning.

Hotel was clean and close to a lot of food options.

Horrible CS

Good place to stay

Overall, the stayed was very good. The room was neat and clean. However, the front desk service needs to be improved as they were not professional at all.

Excellent free breakfast. Bed not made two of the days and no clean towels provided-had to go hunting for them. Front desk staff mostly too busy chatting to greet guests. Some made a point of greeting us. Lobby minuscule and cluttered with furniture. Elevator efficient. Evening security guard too busy chatting with front desk to notice an elderly woman exiting the hotel and make sure I was okay in a dark parking lot. Yucky stuff spilled in front entryway not cleaned up for the duration of our stay.

We arrived late and left early but check in was smooth, room was great and breakfast was yummy!

Free breakfast and parking

It’s nice to have the Continental breakfast option

Bed was comfy No food options on site but were close by Unfortunately the couple staying in th unit next door to us couldn’t open their door so they tried their key on our room It worked and they proceeded to enter our room while we were relaxing in bed watching tv This was extremely disconcerting and upsetting The front desk was rather nonplussed about providing the entry card to our room to someone else and didn’t seem to want to take responsibility for their error

After a long day of travel the hot bath was very relaxing, room was very spacious, clean & bed very comfortable