Crowne Plaza CHENGDU CITY CENTRE by IHG, an IHG Hotel

I love the service. I request for hard pillow and they provide me with different hardness of pillow to choose. Great service.

perfect location.

Staff are super nice and friendly

Clean, spacious, good personal service especially with the early check in and late checkout. Appreciated.

Great location, comfortable room, breakfast was good.

We loved our stay at this hotel. The staff was very professional and helpful. Breakfast was great, plenty of options for children. The staff was kind to give takeaway boxes for leftover kids food. Only thing, we found our room a bit dates, but as we were out on tours on 2 days we didn't mind. The bed were super comfy to sleep

Buonissimo hotel in centro a chendu, con dipendenti gentili Alla reception ti parlano anche in inglese (cosa non scontata in Cina)

Centrally located in the city centre, quite a few options for sightseeing within the city. Plenty of street food and restaurants nearby. Unfortunately only have Wi-Fi Internet with no wired connection, so only had slow Internet access. Other than that top notch place, with friendly staff.

The hotel was prepared for a big annual event, "Candy and Wine Fair", during our stays. All resources were pulled to support this event. The interests of the staying customers had to be sacrificed. Our safety was not their concern anymore. The front access was totally blocked. It is hard to escape if something happens. They provided the big restaurant in 2/F to the Fair, and moved all the customers to the small cafe area in 25/F. There was no buster service until 7:10am even the breakfast service started at 6:30am. No staff cared the wet floor with fallen food. Customers noticed the danger and pulled chairs to block that area, and escalated the problem. If you are a senior, not recommend to stay here.

Everything was excellent. The room was very clean. The staff were very friendly and helpful. The breakfast was amazing. Perfect location in the city centre. Many restaurants and shopping centres were just a walking distance from the hotel.

Friendly staff.

front desk staff is friendly and helpful

Everything

The hotel is very well located along a high street but set back so it’s quiet. The breakfast is good with some variety. The room is a gods size. Toiletries were replenished. The staff were helpful, esp Cassie and Christina at the front desk. So was the concierge whom I got to book a visit to the Bridge restaurant.

Had the most wonderful stay! Perfect location! Comfy down comforters!

Good hotel location. Just a walk to food area.

The hotel has an excellent location, within walking distance to Chunxi Road and the Taikoo Li shopping and dining area. The staff are polite, and the breakfast spread is quite good. The only drawback is the centralized air conditioning, which doesn’t allow individual room adjustments.

Very good location and thanks for Mia’s good service for checkin.

The staffs are friendly and helpful.

This was my second time staying at the hotel, so I knew I was happy with the area and local amenities. On arrival I was very kindly given an upgrade to a suite, it was an older style but a huge space and very comfortable. The view over the street was great to watch. Staff very friendly and helpful, and breakfast had a great selection.