Hotel Arcade

Staff let me leave my luggage at 11 in morning, and gave me the room key to use after the room had been cleaned (note - reception is closed between 11a.m. and 2) Considering the central location the hotel is very quiet The breakfast was excellent for this type of hotel. It hadvarious plant based milks and yogurts The staff generally were very cheerful - not the norm in German customer facing roles The whole stay was a pleasant surprise

Excellent customer service at reception - especially on arrival when we were late for the check- in slot (Reception closes at 10pm message call ahead to arrange late check-in if you're going to arrive later) - the friendly, welcoming receptionist stayed on duty 20 mins beyond her shift until we arrived. Comfort Rooms are clean, spacious and comfortable - being a Brit I would have appreciated tea/coffee making facilities in the room but this isn't the norm in Germany and it wasn't a big issue/problem. Breakfast buffet at £4 per person was excellent value and good quality with plenty of variety. Again staff were excellent - friendly, helpful and welcoming. No other meals are served but plebty of cafés, bars, restaurants within 2 mins. There is a bar with limited drinks in reception. Location is great for shops, bars, public transport and railway station (10 min walk - taxi takes a seemingly lobg route but this is because of a very quirky road system), and Wuppertal's famous Schwebebahn, the C19th suspended tramway that runs suspended the above the River Wupper from one end if the town to the other...amazing. Ķöln and Dusseldorf are easily accessible by frequent trains. Highly recommend this hotel.

Excellent friendly staff great rooms really clean . City centre location only 5 minutes from central rail station