Grand Mercure Beppu Bay Resort & Spa

Expected Accor hotels would be on par or competitive with Marriott standards. Property looked grand and new from upfront. Our Japanese style room was poorly maintained and cleaned. ex. wallpaper peeling, stains on chairs, dirty toilet crevasse. View was good if windows were clean and free of spider webs. Basic and dated TV, will not be able to sync your devices. A hotel this size, one would expect a convenient store on site. There is one about 5 mins walk away. There is little to no F&B options in the property or in the area. There is no room service. Security was weak. No cameras as deterrent common areas, did not require key fob to access floors. The country is overall very safe. I guess this is why they did not invest in this sector. The pool, there is a staff attendant, unsure if he is life guard, I am okay with watching my kids. He definitely didn't watch the pool. Just a heads up. Overall, I would not recommend this property.

Loved this hotel. Rey comfortable and an INCREDIBLE breakfast that was included.

Not much choices for the meal

Love this hotel, nice views, clean place with delicious breakfast buffet with a lot of food options. Child friendly. I also enjoyed the Onsen very much.

Air cleaner was mouldy and the speakers and corners of the room were dusty

サービス、対応、とても良くしていただきました。 ただ１つ残念だったのが、夜の露天風呂です。 お湯の量が極端に少なく、温度も内風呂に比べて極端にぬるい。 朝の露天風呂は、湯量も満タンで、温度もバッチリでしたが、子供連れで行っていると、夜しか確実に入れないことのほうが多いです。 ホテルの名前に『スパ』とうたってあっただけに、お風呂は期待がありました。 一緒に行った連れは、子連れだったこともあり、夜しか入れませんでした。 他のサービスが良かっただけに、お風呂だけが残念でした。

Beautiful Seaview.

Resort would not acknowledge the refund policy they provided to me in the message app and in email because the resort did not translate it in English properly. Resort did not respond to my messages after instructing me to message them through the message app. Resort did not respond to my emails after instructing me to email them and providing me with an email address to use.

It was ok. No baby crib available. The baby area is not baby safe, my child cut her head open on one of the tables bc they have sharp edges and had to go to the emergency room. There was mold on the vents in the room and the carpets were pretty dirty.

Impressive service and room conditions. Breakfast was awesome with good variety. Stunning views from room.

Nice stay

전망좋고 수영장과 온천도 멋져요. 그리고 1층 로비의 바에서 무료 음료, 맥주, 스낵을 먹을 수 있는 서비스가 너무 좋았습니다.

산 뷰의 기본룸을 묶었는데, 일본에서 잘 볼 수 없는 크기의 룸이였습니다. 세명의 가족이 묶기에 부족함 없이 넓었고, 대욕장 역시 너무 좋았습니다. 이 지역에 다시간다면 재방문 의사 있습니다.

so far so good

This property was advertised as having a nice outdoor pool. One of the first pictures is of a beautiful outdoor pool overlooking the ocean. That was the only reason we chose this hotel, but unfortunately the pool was closed. They said it was out of season... it was early July and boiling hot. It is false advertising to show a pool as the main marketing picture and then only have it be open limited times of the year. I can see if it was the middle of the winter but it was July and extremely hot out. They need to mention that the pool is not open.

Love the mountain views.

Breakfast was great Room/ Dining Area Clean !

子供も楽しんてくれたので良かったです！12階で景色もよく部屋からの眺めも最高でした。

Nice view with relaxing atmosphere

Spectacular view. Nice staff. Need deep cleaning. Moldy bathroom and carpet not vacuumed. 9F need brighter carpet color.