Hotel Gracery Ginza

Close to shopping

*****

We enjoyed everything about our stay!

Hotel facilities were nice but room was dirty and bathroom had a mildew odor coming from it. Location was nice and quiet.

Good service, clean, nearby stores, and convenient transportation

The location is unbeatable—just steps from the main Ginza street, the subway, and surrounded by top dining, shopping, and entertainment options. Ginza and Shimbashi stations are within a short walking distance, making it easy to explore the rest of the city. Guests highlight the ease of access to attractions, convenience stores, and restaurants, as well as quick transport to Tokyo landmarks like Tsukiji Market and Tokyo Tower

A very quiet and comfortable place next to a major mall! Clean, elegant, welcoming! Arigato

Like a 2 star motel. Old, small. The opposite of the surrounding area

Great spot. Loved the breakfast. Clean, well organised and efficient.

Great location but the rooms are small.

Excellent location

Overall good stay at Gracery Ginza. When we checked in the bathroom had an odd smell; housekeeping came in and cleaned it and the smell was gone. Not much space in the room for luggage so it was a bit of a struggle opening our suitcases. Other than that it was a good hotel - great amenities, great location in Ginza

Location is great. Generous amenities.Outdated rooms most especially the bathrooms.

Clean, great price ans friendly staff

Was a little old in the room

No, just no. This is not a proclaimed "4 star" hotel. They've got a front going on with the lobby. Upon entering, stains all over on the floor, old furniture, outdated fridge and facilities of the bathroom. It felt like a joke. I ask to change rooms. I'm given the new keycard to the room parallel to the previous one and what do you know, same terrible quality. If it was just an old room, fine. Then over the course of the two nights I was there I began to notice the uncleanliness of it all. Dust EVERYWHERE. On the desk, napkin holder, hairdryer, vent, on the SHEETS. Black stuff in the corners of the mirror; black specks on the shower curtain; coffee stains above and behind the trashcan. The soap left a weird residue in the bath. To top it off, guess what was visibly dirty? The BIDET. I've seen park toilets and stations with cleaner bidets in Japan. Mind you, we're in GINZA, paying a lot, and the guest has to inspect if the room is clean or not? On the day of leaving, I say I was unsatisfied with my stay. I tell them why, show them the pictures. The front desk says they can't do anything about it. He calls out his manager. It's spoken about in Japanese with the pictures. They claim nothing can be done about it. There was no shock on their faces, no signs remorse. I explained how it's literally a hygienic problem with the hotel, how there was clearly no attention put into ensuring the room was thoroughly clean. They didn't care. An apology with a bow is baffling. (July 2025)

This is a fantastic hotel in a great location. 5 minutes walk to the nearest subway station. Minutes from the shopping in Ginza. Hotel has a great breakfast, Japanese and Western food available. Variety of amenities in reception including; sun cream, razors, cotton buds and much more. There are 3 washing machines and 3 dryers, convenient for washing clothes. Staff are very friendly and reliable, I would highly recommend this hotel.

I loved my experience there. From the service to the cleanliness and how convenient the hotel was from transportation, shops and restaurants. I would definitely recommend those visiting Tokyo to stay at the Hotel Gracery in Ginza!

Location is great, so many dining and shopping options around! Would recommend!

Amazing experience!!! Highly recommended!!!! We going to miss you Gracery Ginza !!! 🥰☀️💪👏