La Maison Royale

Staff were extremely professional and kind. I felt like I was at home. They were very good at going the extra mile for you and the food presentation was exquisite!

Don't waste your time or money! Pictures do not represent what the actual place looks like. We checked into a run down room, linen on bed had some stains, the room needed better cleaning, it had wall stains from years of not being cleaned properly. Office chair was stained and very nasty. Tiles were missing by the sink, cabinetry knobs were very rusty. Sliding doors were missing a handle (to open, one must pull with finger through a hole). The door slider to the bathroom had not been cleaned out in a while and dirt had collected. The room telephone was missing cal out buttons. When we complained about the room, the front desk was very pleasant and accommodating, she truly tried her best to get our room changed, however, though not her fault, each room either had cockroaches crawling on the floor or the room was not clean. We

Customer service is great, I like the fact that the restaurant is open 24 hrs, I arrived very late but still got delicious food. it is walk

A perfectly pleasant three-star hotel in a comfortable neighborhood. Close to friendly night life and shopping

washroom they don't clean ofently

Management need to work on cleanliness, faucet was broken in the shower room, sink drainage is slow, no enough toiletries for 2 adults. Front desk customer service were professional!

The staff was very helpful, welcoming and friendly, I liked the fact that there is a restaurant on the premises. The location gave me easy access to other business in the area.

This hotel, despite good friendly front of house staff is definitely past it's former glory. Despote some positives, just too many issues across several areas: service, billing, room facilties, cleanliness, poor maintenance and general aire of needing a refurbishment.

It has everything I was looking for. It is not a 5 star. I stayed 3 times within 2 week period so I must say it is acceptable to me. I had 3 separate rooms. Staffs are very polite and caring. They came to replace my converter and my safe. Overall. Uber can tale you every where from this hotel.

Good service

Can you check I paid breakfast cost ksh6k I thought it was inclusive in my rate Please let me know

This place needs a face lift and a decor upgrade.

The best place with great hospitality. The only issue is with limited open area

I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer. No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well. I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good. I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem. I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses. But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way. Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct. Have a nice time in Kenya. But if you might want to try a different hotel.

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well. My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel. I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue. Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel. Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds. The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.

Nice hotel

At the price point which I paid. This is great value for the money. This is the second time I stayed at this hotel. Will stay there again. The stafg are pleasant and nice. Again, anyone that complains about this hotel needs to book a $250 night hotel which will meet their needs. You can expect to stay at a three-star hotel and get a five-star accommodation.

We stay 1 day the rooms were big and the bed was very comfy

Honestly, we didn’t stay long enough to have a comprehensive experience, they would allow us to make a detail review. Which is stayed for one night, and everything about it was great and convenient.