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Serapi Hotel
Hotels
8.6
/10
Very Good
69 reviews
In the Area
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415 - 422, Jalan Kulas Utara Dua, Kampung Bandarshah, Kuching City Center, Kuching, Sarawak, Malaysia, 93400
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Serapi Hotel
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What's around Serapi Hotel
415 - 422, Jalan Kulas Utara Dua, Kampung Bandarshah, Kuching City Center, Kuching, Sarawak, Malaysia, 93400
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Discover More About Serapi Hotel
note: hotel was previously named Serapi Hotel
Location
Serapi Hotel is located in area / city Kuching City Center.
About Serapi Hotel
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Serapi Hotel provides a pleasant accommodation for your stay.
From business event to corporate gathering, Serapi Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Serapi Hotel , a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Serapi Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Serapi Hotel is suitable for you who value privacy during your stay.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Serapi Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Serapi Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Serapi Hotel is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Serapi Hotel
Lobby
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Brunch
- Buffet dinner
- Buffet lunch
- Continental breakfast
- No alcohol
- Set menu dinner
- Set menu lunch
- Dietary menu
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Public Facilities
- Parking
- Elevator
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Smoking area
- Smoke-free
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Accessibilty
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Hair salon
- Shops
- Supermarket
Transportation
- Limited parking
- Car rental
- Secure parking
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Serapi Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Deposit Policy
Deposit MYR 0.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Accommodation charges MYR 15.00/guest for extra breakfast.
Breakfast at the accommodation will be provided from 07:00 - 10:30.
Smoking is prohibited in the accommodation.
Pets are not allowed in the accommodation.
In accordance with government guidelines due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Failure to do so will result in hotel cancelling the bookings.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Serapi Hotel | 49 |
Number of floors in Serapi Hotel | 3 |
Another facilities in Serapi Hotel | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked question in Serapi Hotel
What are available facilities at Serapi Hotel ?
There are top facilites at Serapi Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Serapi Hotel ?
The standard check-in time at Serapi Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Serapi Hotel provide breakfast?
Yes, Serapi Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Serapi Hotel ?
Serapi Hotel is a 0.0-star hotel.
How many floors does Serapi Hotel have?
Serapi Hotel has 3 floors.
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More Reviews from Other Guests in Serapi Hotel
Overall Ratings & Reviews Serapi Hotel
Traveloka (69)
8.6
Very Good
From 69 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.7
Meal
8.3
Location
8.8
Service and Facilites
8.6
People often mention about Serapi Hotel
All
Staff Friendliness (5)
Distance to City Center (4)
Ambiance (4)
Accessibility (3)
Room Space (3)
Bathroom (3)
Hotel Area (3)
Price (3)
Surroundings (2)
Family Friendly (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Serapi Hotel
Number of reviews per page
20
40
Customer reviews
A***H
Staycation
9.4
/10
Reviewed 6 week(s) ago
Good hotel to stay for staycation
Find this review helpful?
M***t
10.0
/10
Reviewed 6 week(s) ago
Comfortable and the hotel's location is close to the city center. The best room amenities.
See original
Find this review helpful?
A***m
Staycation
8.4
/10
Reviewed 10 week(s) ago
The staff is very friendly. Only the bathroom of our room is a little bit dirty seem like not wash for quite some times bcoz there is stain. Other thing so far very good the bed the space and all. ❤️ Environment safe and convenient.
Find this review helpful?
J***e
10.0
/10
Reviewed 19 week(s) ago
Thank you, service was top. The air conditioner, they helped me to fix it so it can be cold enough.
Find this review helpful?
Guest
Business
10.0
/10
Reviewed 28 week(s) ago
Strategic location & friendly and helpful staff
See original
Find this review helpful?
MA
Muhammad A. S.
10.0
/10
Reviewed 48 week(s) ago
I enjoyed staying at Serapi Hotel
See original
Find this review helpful?
P***N
Business
8.5
/10
Reviewed 70 week(s) ago
Serapi Hotel, Kuching was pleasant and cozy. The staff were friendly and accommodating.
Find this review helpful?
A***a
9.4
/10
Reviewed 73 week(s) ago
friendly and helpful staff and comfortable hotel.. strategic place and close to the city center
See original
Find this review helpful?
M***D
Staycation
8.8
/10
Reviewed 78 week(s) ago
The hotel is comfortable and satisfying, the hotel also provides rugs, refrigerators, ironing boards, irons, and very comfortable mattresses
See original
Find this review helpful?
HH
Halimurashid H.
8.7
/10
Reviewed 80 week(s) ago
Hotel location to my event location is very convenient. Hotel Serapi still insist on deposit of RM100 even though it has been stated that no deposits will be taken in the invoice received from app. Room is just OK as we have to switch to another room due to air conditioning problem. Also, toilet door is faulty and had to push hard to close it.
Read More
Find this review helpful?
AF
Andrew F.
8.5
/10
Reviewed 99 week(s) ago
The room and washroom were clean but only the bed was a bit hard.
2 people find it helpful
NA
NUR A. H. N.
8.7
/10
Reviewed 107 week(s) ago
This hotel near the tourist attraction, but if you guys want to park your car need to make an early reservation as it was limited car park area. The room that I've stayed a bit dirty, dusty, and their toilet have some mold at the wall. Lastly their restaurant service were excellent, their food were tasty.
Find this review helpful?
SS
Sigit S.
6.3
/10
Reviewed 109 week(s) ago
The receptionist is not friendly, check out must be on time, just asking for prayer time will be charged if it is later than 12 o'clock.
See original
Find this review helpful?
IT
Isa T.
9.4
/10
Reviewed 115 week(s) ago
1. The room for 3 people that I booked has no air conditioning and has been changed to a 2-room apartment which is very comfortable. Thank you very much for being able to stay for 3 days. 2. The staff are all friendly and welcoming.
See original
Find this review helpful?
HM
Haire M. K.
8.8
/10
Reviewed 134 week(s) ago
Good but deposit rm100 is expensive. Should get rm50 for deposit.
Find this review helpful?
ZAITON BINTI BUJANG
6.0
/10
Reviewed 134 week(s) ago
I'm silent, this hotel comments the room is ok, only the breakfast, the cup for breakfast is still dirty, yellow, not clean and the breakfast food is pound bread moldy and black, I have no appetite to eat.. I'm afraid of stomach ache.. thank you very much.. I'm very sorry about the breakfast only. .
See original
Find this review helpful?
IV
Immanuel V. R.
8.5
/10
Reviewed 147 week(s) ago
The hotel looks a bit old and I do not like the bathroom which is a bit too low end. However I would say that the hotel is value for money for the amount paid. The room floor felt a bit dirty as well. The positive feedback is on the responsiveness and helpfulness of Serapi staff. Staff were quick to respond when I called room service.
Read More
Find this review helpful?
AJ
Aiman J.
8.5
/10
Reviewed 148 week(s) ago
Good environment💞 Comfortable room. Affordable price. Close to places to eat. In the middle of Kuching city, and the staff is very kind. 😋
See original
Find this review helpful?
AB
Ashfizal B. S.
9.7
/10
Reviewed 258 week(s) ago
The condition of the room is very satisfactory clean and comfortable.
See original
Find this review helpful?
Taslimajan Taslimajan
6.3
/10
Reviewed 318 week(s) ago
The rooms are cramped and less clean, places to eat are pretty close.
See original
1 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Serapi Hotel
Traveloka (69)
8.6
Very Good
From 69 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.7
Meal
8.3
Location
8.8
Service and Facilites
8.6
People often mention about Serapi Hotel
All
Staff Friendliness (5)
Distance to City Center (4)
Ambiance (4)
Accessibility (3)
Room Space (3)
Bathroom (3)
Hotel Area (3)
Price (3)
Surroundings (2)
Family Friendly (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Serapi Hotel
Number of reviews per page
20
40
Customer reviews
A***H
Staycation
9.4
/10
Reviewed 6 week(s) ago
Good hotel to stay for staycation
Find this review helpful?
M***t
10.0
/10
Reviewed 6 week(s) ago
Comfortable and the hotel's location is close to the city center. The best room amenities.
See original
Find this review helpful?
A***m
Staycation
8.4
/10
Reviewed 10 week(s) ago
The staff is very friendly. Only the bathroom of our room is a little bit dirty seem like not wash for quite some times bcoz there is stain. Other thing so far very good the bed the space and all. ❤️ Environment safe and convenient.
Find this review helpful?
J***e
10.0
/10
Reviewed 19 week(s) ago
Thank you, service was top. The air conditioner, they helped me to fix it so it can be cold enough.
Find this review helpful?
Guest
Business
10.0
/10
Reviewed 28 week(s) ago
Strategic location & friendly and helpful staff
See original
Find this review helpful?
MA
Muhammad A. S.
10.0
/10
Reviewed 48 week(s) ago
I enjoyed staying at Serapi Hotel
See original
Find this review helpful?
P***N
Business
8.5
/10
Reviewed 70 week(s) ago
Serapi Hotel, Kuching was pleasant and cozy. The staff were friendly and accommodating.
Find this review helpful?
A***a
9.4
/10
Reviewed 73 week(s) ago
friendly and helpful staff and comfortable hotel.. strategic place and close to the city center
See original
Find this review helpful?
M***D
Staycation
8.8
/10
Reviewed 78 week(s) ago
The hotel is comfortable and satisfying, the hotel also provides rugs, refrigerators, ironing boards, irons, and very comfortable mattresses
See original
Find this review helpful?
HH
Halimurashid H.
8.7
/10
Reviewed 80 week(s) ago
Hotel location to my event location is very convenient. Hotel Serapi still insist on deposit of RM100 even though it has been stated that no deposits will be taken in the invoice received from app. Room is just OK as we have to switch to another room due to air conditioning problem. Also, toilet door is faulty and had to push hard to close it.
Read More
Find this review helpful?
AF
Andrew F.
8.5
/10
Reviewed 99 week(s) ago
The room and washroom were clean but only the bed was a bit hard.
2 people find it helpful
NA
NUR A. H. N.
8.7
/10
Reviewed 107 week(s) ago
This hotel near the tourist attraction, but if you guys want to park your car need to make an early reservation as it was limited car park area. The room that I've stayed a bit dirty, dusty, and their toilet have some mold at the wall. Lastly their restaurant service were excellent, their food were tasty.
Find this review helpful?
SS
Sigit S.
6.3
/10
Reviewed 109 week(s) ago
The receptionist is not friendly, check out must be on time, just asking for prayer time will be charged if it is later than 12 o'clock.
See original
Find this review helpful?
IT
Isa T.
9.4
/10
Reviewed 115 week(s) ago
1. The room for 3 people that I booked has no air conditioning and has been changed to a 2-room apartment which is very comfortable. Thank you very much for being able to stay for 3 days. 2. The staff are all friendly and welcoming.
See original
Find this review helpful?
HM
Haire M. K.
8.8
/10
Reviewed 134 week(s) ago
Good but deposit rm100 is expensive. Should get rm50 for deposit.
Find this review helpful?
ZAITON BINTI BUJANG
6.0
/10
Reviewed 134 week(s) ago
I'm silent, this hotel comments the room is ok, only the breakfast, the cup for breakfast is still dirty, yellow, not clean and the breakfast food is pound bread moldy and black, I have no appetite to eat.. I'm afraid of stomach ache.. thank you very much.. I'm very sorry about the breakfast only. .
See original
Find this review helpful?
IV
Immanuel V. R.
8.5
/10
Reviewed 147 week(s) ago
The hotel looks a bit old and I do not like the bathroom which is a bit too low end. However I would say that the hotel is value for money for the amount paid. The room floor felt a bit dirty as well. The positive feedback is on the responsiveness and helpfulness of Serapi staff. Staff were quick to respond when I called room service.
Read More
Find this review helpful?
AJ
Aiman J.
8.5
/10
Reviewed 148 week(s) ago
Good environment💞 Comfortable room. Affordable price. Close to places to eat. In the middle of Kuching city, and the staff is very kind. 😋
See original
Find this review helpful?
AB
Ashfizal B. S.
9.7
/10
Reviewed 258 week(s) ago
The condition of the room is very satisfactory clean and comfortable.
See original
Find this review helpful?
Taslimajan Taslimajan
6.3
/10
Reviewed 318 week(s) ago
The rooms are cramped and less clean, places to eat are pretty close.
See original
1 people find it helpful
Number of reviews per page
20
40