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Biwa Tulum
Hotels
9.0
/10
Exceptional
217 reviews
What Guests Say About Their Stay
David
10.0
/ 10
Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Marguerite
10.0
/ 10
Loved my room Great layout with plenty of room for luggage and moving around. Very clean.
Comfortable bed and pillows. Lovely pool and roof top bar with sitting area
Walking distance to the main shopping and restaurant area
Friendly and helpful staff
Would definitely stay again
Nicolette
10.0
/ 10
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
In the Area
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Calle Bubulek Entre Av, Satelite y Geminis, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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Restaurant
Swimming Pool
WiFi
Elevator
Available Room Types in Biwa Tulum
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What's around Biwa Tulum
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, Estado de Quintana Roo, Mexico, 77780
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Location
Biwa Tulum is located in area / city Tulum.
About Biwa Tulum
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from Biwa Tulum exclusively for you.
Biwa Tulum is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Biwa Tulum.
All facilities in Biwa Tulum
Others
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee shop
- Elevator
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Multilingual staff
- Front desk
- Concierge
Things to Do
- Romantic proposal packages
- Outdoor pool
- Beach towel
- Pool sun loungers
General
- Parking
- Banquet
- Rooftop terrace
- Terrace
Sports and Recreations
- Billiard
- Fitness center
Transportation
- Beach shuttle (surcharge)
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Biwa Tulum
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for local cuisine breakfast: approximately USD 8 to 15 per person
- Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 25.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Biwa Tulum | 14 |
Number of floors in Biwa Tulum | 3 |
Another facilities in Biwa Tulum | Others, Smoke-free area, Safety deposit box, Coffee shop, Laundry service |
Frequently asked question in Biwa Tulum
What are available facilities at Biwa Tulum?
There are top facilites at Biwa Tulum such as Restaurant, Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Biwa Tulum?
The standard check-in time at Biwa Tulum is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Biwa Tulum provide breakfast?
Yes, Biwa Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Biwa Tulum?
Biwa Tulum is a 4.0-star hotel.
How many floors does Biwa Tulum have?
Biwa Tulum has 3 floors.
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More Reviews from Other Guests in Biwa Tulum
Overall Ratings & Reviews Biwa Tulum
Other sources (217)
9.0
Exceptional
From 217 reviews
Cleanliness
9.6
Room Comfort
8.8
Service and Facilites
9.4
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Traveler Reviews Biwa Tulum
Number of reviews per page
20
40
Top reviews
David
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Marguerite
Business
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
Loved my room Great layout with plenty of room for luggage and moving around. Very clean.
Comfortable bed and pillows. Lovely pool and roof top bar with sitting area
Walking distance to the main shopping and restaurant area
Friendly and helpful staff
Would definitely stay again
Oscar
Leisure Family
8.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Ofelia
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Nice
Paul
Leisure Family
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Would stay again
Matthew
Leisure
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Deon
Friends and Family
8.0
/10
Reviewed 93 week(s) ago
Hotels.com verified review
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
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Nicole
Leisure with Partner
8.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Philip
Friends and Family
8.0
/10
Reviewed 124 week(s) ago
Hotels.com verified review
Front desk personal were wonderful, from check in , to answering questions, to check out.
Nicolette
Leisure with Partner
10.0
/10
Reviewed 141 week(s) ago
Expedia Group verified review
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Michael
Leisure Family
6.0
/10
Reviewed 145 week(s) ago
Expedia Group verified review
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
George
Leisure with Partner
10.0
/10
Reviewed 150 week(s) ago
Expedia Group verified review
Room and staff were great.
Television was a bit difficult to mange but that was minor.
Overall we enjoyed our stay.
rohit
10.0
/10
Reviewed 151 week(s) ago
Expedia Group verified review
The hotel met all our needs. Excellent. Thanks.
Edith
Leisure with Friends
10.0
/10
Reviewed 169 week(s) ago
Expedia Group verified review
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
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Jared
Friends and Family
10.0
/10
Reviewed 177 week(s) ago
Hotels.com verified review
Happy with our stay, everything as expected.
Ekaterina
Leisure with Friends
10.0
/10
Reviewed 179 week(s) ago
Expedia Group verified review
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Brian
Leisure
8.0
/10
Reviewed 180 week(s) ago
Expedia Group verified review
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
lakisha
Leisure with Friends
10.0
/10
Reviewed 185 week(s) ago
Expedia Group verified review
Carlos was such a great host!
Nigenda
Leisure with Friends
10.0
/10
Reviewed 188 week(s) ago
Expedia Group verified review
I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Bridgett
Business and Leisure with Friends
8.0
/10
Reviewed 194 week(s) ago
Expedia Group verified review
This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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