What do past guests say about Mereva Tulum?

Mereva Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Mereva Tulum

Name: Mereva Tulum
Address: FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, Estado de Quintana Roo, Mexico, 77760, FRAC. TANKAH III No. MZA 3 LOTE 35, Estado de Quintana Roo, 77760, Mexico
Rating: 9

Hotels

9.0

/10

Exceptional

596 reviews

What Guests Say About Their Stay

Jillian

10.0

/ 10

My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.

Carmen Susana

10.0

/ 10

If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.

Gregory

10.0

/ 10

Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.

In the Area

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FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Mereva Tulum is a hotel is located at Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Mereva Tulum

FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, Estado de Quintana Roo, Mexico, 77760

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Location

Mereva Tulum is a hotel is located at Tulum.

About Mereva Tulum

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mereva Tulum exclusively for you.

Mereva Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mereva Tulum.

All facilities in Mereva Tulum

Others

Things to Do

Romantic proposal packages
Outdoor pool
Beach umbrella
Spa
Picnic area
Garden
Beach towel
Library
Beach sun loungers
Pool sun loungers

Hotel Services

Tours
Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Coffee/tea in lobby
Restaurant
Smoke-free area
Safety deposit box

Food and Drinks

Bar
Snack bar

General

Parking
Terrace

Family-friendly Facilities

Toys

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

In-room Facilities

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Mereva Tulum

Important Note

Airport shuttle fee: USD 288 per vehicle (roundtrip, maximum occupancy 2)
Late check-out fee: USD 50 (subject to availability)
Rollaway bed fee: USD 33 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 75 per day

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Mereva Tulum	25
Number of floors in Mereva Tulum	3
Another facilities in Mereva Tulum	Romantic proposal packages, Outdoor pool, Beach umbrella, Spa, Picnic area

Frequently asked question in Mereva Tulum

What are available facilities at Mereva Tulum?

There are top facilites at Mereva Tulum such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mereva Tulum?

The standard check-in time at Mereva Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of Mereva Tulum?

Mereva Tulum is a 4.0-star hotel.

How many floors does Mereva Tulum have?

Mereva Tulum has 3 floors.

How many rooms are available at Mereva Tulum?

Mereva Tulum has 25 rooms in total.

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More Reviews from Other Guests in Mereva Tulum

Overall Ratings & Reviews Mereva Tulum

Other sources (596)

9.0

Exceptional

From 596 reviews

Cleanliness

9.2

Room Comfort

9.0

Location

6.6

Service and Facilites

9.2

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Traveler Reviews Mereva Tulum

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Top reviews

Frank

Friends and Family

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

Ingrid

Leisure with Partner

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨

Robin

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Steven

Leisure Family

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.

Jillian

Leisure with Friends

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

ALIX

Leisure with Partner

8.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

Carmen Susana

Leisure Family

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Gregory

Leisure with Partner

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Chaitanya

Leisure with Children

8.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

Kira

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.

Tamela

Leisure with Friends

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful location and the staff are amazing

Laramie

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

Susan

Leisure with Partner

2.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad

Diego

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Excellent location, a few steps of the cenote and the sea. Amazing

Lauren

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

I would give this place 10 stars! Wonderful place and wonderful people!!!

Julie

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

vanessa

Leisure with Partner

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

Absolutely loved staying here! It was so peaceful, beautiful, & calm. I loved our room & the staff was so amazing! They were very accommodating & friendly!

Stan

Leisure with Children

4.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping

Heidi

Friends and Family

10.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!

christopher

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Great staff!

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.