ITC Hotel

Clean and tidy place. Good value.

It was just ok, Wasn’t informed that it was a basement room at booking or I wouldn’t of booked to be honest Very small window in room where no sunlight came into but had a window directly across from it with a light constantly shining in and you couldn’t cover the window and very bad lighting in the room also rubbish bins were not changed in room during stay. The room was very noisy also you could hear every movement so no peaceful sleep was had Wasn’t worth the money paid which was very disappointing

The staff was nice, specially the guy from Nepal was very nice and humble. Price was alright as well.

The lack of heat in the room made it a little uncomfortable to sleep in. Outside of that, it was cool.

Overall a good stay! It was a capable walk with my luggage off of the train from the airport. Wonderful area with many restaurants, shops, market, cafe etc. All of the staff at the front desk were wonderful. I went at all different hours and everyone helped and answered my questions graciously. I stayed in Townhouse 816 and it was clean and comfortable. My only misunderstanding was not knowing there was different properties. So I had to carry my bags again across the street. Luckily I was only on the 1st floor so I didn’t have to carry my bags far but there is no elevator and the stairs are narrow so I felt bad for whomever was on the top floor. I also didn’t know the bathroom and shower were on separate floors. Not bad just different but you get used to it. Overall a good stay and would stay again.

The staff is friendly, and the room is clean, there’re small shops around. The view of the canals looks nice, especially with lights in the evening. But the room was not ready when checking in at 3:00p.m.

Inaccurate description on the website, communal bathroom and shower with entire hotel, no elevator with steep stairs.

Good value for the price we paid

Great property my room was in the annex just across the road, love the area and next to the tram

Just perfect location, anything else was below average!

Our room was in extremely poor condition — it was located in the basement, dirty, and had bugs crawling around. We decided to check out a day early. While we informed the staff, their only response was that they “found no bugs” when they checked the room (likely because we had already killed them). Despite these issues, they refused to refund us for the night we didn’t stay..

Bed wasn't amazing and would gave liked to have my own shower and toilet, but other then that, amazing.

Small rooms and difficultly in getting bags thru narrow stairway to top floors.

If you are a rock climber and don’t mind claustrophobic spaces the place isn’t bad. If you are carrying suitcases you are going to have a hard time. Stairway is very steep. Staff were pleasant but the city of Amsterdam is filthy. I have bragged to friends about how clean Europe is compared to the US. Amsterdam is filthy.

It is close to a good area. That is all I can say about it. Narrow stairs to go upstairs. Really loud all around at night. No air conditioning.

What a strange room. There was a window up at the top of one wall and the window was left open and there was no way to reach it to close it because it was too high. People outside could actually see down into my room. I didn't realize this until I got out of the show and was standing naked next to the bed. Great. The bathroom access was down three steps. Yes, it was in the room but really strange to walk down three steps to access the toilet and shower. It was cave-like. I hit my head on the wall trying to sit down on the toilet because the room was that small. The room was NOT connected to the hotel. It was across the street (across a canal). People walking in and out of the building at all hours of the night. The floors creeked. Tiny little room - No place to put my (small) suitcase or carry on bag. Yes, there was a desk, but it was about the size of large suitcase. The sink was in the room, NOT the bathroom and there was almost not counter space at all. Nowhere to place toiletries. Would NOT recommend this place - not even at the price. Pay more and get what you expect.

Customer service at reception was great. Staff were helpful. Unfortunately the single room was in another building on the other side of the road, not in the main hotel, and it was very cramped. I also got bitten by a mosquito in 6 different areas including my face, which caused it to swell up 24 hours later. Aside from the location in the city centre, which itself is great, there is nothing much positive to say about this hotel. It's more like a hostel and i would rate it a 2* at best.

Good location accessibility but room is not clean. Previous guest garbage are left behind and dirt and left over trash under the bed. Area is so noisy, you have to open your windows to have air and you will hear screaming outside from neighbouring restaurants. Building needs fixing.

Excellent location. The basics for the room. Nice shower.

Thank you for a wonderful stay!