Grand Arden Monaco Nelson

If you like a Tuscan vibe, this is the place for you. Great sea front location. I think we hit this hotel in off season and it was super quiet. Situated in a small, residential townhouse community - not sure what amenities are available.

The property is unique and the design very special, Loved the old English brick architecture and the outlook to Monaco estuary is just beautiful. The decoration of the ensuite bathroom was beautifully done.

The property is very nice and great views over the bay. Staff are friendly but do not have any ability to make decisions when a problem is encountered. We had booked, and had confirmed by the property, a room for someone who was totally requiring disability access facilities - and the property emailed and told this was the case but on arrival the room being shown was not fit for someone in a wheelchair. There was no shower rails, no seat and the room was too small to allow anyone in a wheelchair to navigate around the room. This was sorted after several phone calls with the offsite Manager and a shower chair bought in and bigger room offered. Unfortunately that was not the end of it as after check in we received a phone call advising the charges would now be higher. This was frustrating as we had double checked the disability room needs via email prior to arrival and the property had confirmed they could accommodate my mothers needs. I had checked online and knew I could get a fit for purpose room at a lesser rate elsewhere and there was a very tense time while the property reception contacted the offsite management. However, at the end the property did honor the original pricing and apologized for the issues we had encountered. This was a shame as the property is very nice and reception staff friendly- it is near the airport and you do get noise from planes.

Reception was closed when I got there but they had left a key. Very hard to find reception.

An older English Tudor styled accommodation. Something that you may love or not so much as the them carries inside too. The rooms are clean and tidy with a renovated bathroom. Checkin staff are not always onsite, especially later in the evening. A great location if you are going to visit both the city area and Richmond areas as half way between. Maybe not so convenient if you will spend all your time in Nelson city. Great walking around the local area though….

Shower needed a thorough clean, brushing the accumulated dirt out of the tile grout Needs a top down renovation

Pros: Clean room, jacuzzi tub, water view, staff was super proactive about making sure I was handled for late check-in. Cons: No elevator, no microwave, mattress was really awful

Very average

Good location and access to eateries, nice surroundings

Location is difficult and the hotel needs an update. The faux medieval decor is dated and the cobwebs in the bathroom show the need for a good clean. Not very good value for money.

Reception isnt manned after 6 so no support after this time and if you misplace your key 50 dollar call out fee as no one is on site. Good air conditioned room, had the king size, although small enough to move about. Good sized fridge in room. Main issue was the bed was incredibly uncomfortable, 2 single poor quality or old mattresses zipped together. We both had back pain the next day and neither of us suffer from this normally. Also if you are in the hotel you cant access the patio at 6ue front to sut out in the evening after 6 pm so on a nice night no where to go. No restaurant or bar in hotel either. Very disappointed.

Good stay

The setting is great. Quiet location. Quaint buildings.

Beautiful property, staff were lovely

Expected swimming pool and gym but not allowed for Hotel guests Hotel staff friendly and helpful

All good

On arrival about 7pm, we had to search for a receptionist. He took us to our room, opened the door, answered our questions about meals and left. We went straight to the restaurant. On return our door key did not work. Various guests helped by ringing but help did not arrive for half an hour. All very unsatisfactory.

Bed was very uncomfortable and trouble with shower draining. Otherwise good.

Great place

Nice cozy hotel. Clean and quiet