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Resort Hotel Alex
Hotels
9.2
/10
Exceptional
243 reviews
What Guests Say About Their Stay
Sunil
10.0
/ 10
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Mitzi
10.0
/ 10
Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
Robert
10.0
/ 10
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
In the Area
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Bodmenstrasse 12, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Swimming Pool
Restaurant
WiFi
Elevator
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Available Room Types in Resort Hotel Alex
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What's around Resort Hotel Alex
Bodmenstrasse 12, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Discover More About Resort Hotel Alex
Location
Resort Hotel Alex is located in area / city Zermatt.
About Resort Hotel Alex
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Resort Hotel Alex exclusively for you.
Resort Hotel Alex is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Resort Hotel Alex.
All facilities in Resort Hotel Alex
Others
Things to Do
- Hot tub
- Indoor pool
- Turkish bath
- Spa
- Health club
- Garden
- Library
- Sauna
- Steam room
- Pool sun loungers
Sports and Recreations
- Ski storage
- Indoor tennis court
- Ski
- Fitness center
- Game room
- Billiard
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Front desk
- Concierge
Business Facilities
- Conference room
- Meeting rooms
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Connectivity
- LAN Internet
- Free WiFi
General
- Banquet
- Terrace
Kids and Pets
- Babysitting with surcharge
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Resort Hotel Alex
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Rollaway bed fee: CHF 155.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from 6:30 AM - 11 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
The property is closed during October and November.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 23:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Resort Hotel Alex | 85 |
Number of floors in Resort Hotel Alex | 4 |
Another facilities in Resort Hotel Alex | Hot tub, Indoor pool, Turkish bath, Spa, Health club |
Frequently asked question in Resort Hotel Alex
What are available facilities at Resort Hotel Alex?
There are top facilites at Resort Hotel Alex such as Swimming Pool, Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Resort Hotel Alex?
The standard check-in time at Resort Hotel Alex is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
Does Resort Hotel Alex provide breakfast?
Yes, Resort Hotel Alex provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Resort Hotel Alex?
Resort Hotel Alex is a 4.5-star hotel.
How many floors does Resort Hotel Alex have?
Resort Hotel Alex has 4 floors.
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More Reviews from Other Guests in Resort Hotel Alex
Overall Ratings & Reviews Resort Hotel Alex
Other sources (243)
9.2
Exceptional
From 243 reviews
Cleanliness
9.4
Room Comfort
9.2
Location
8.6
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
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Traveler Reviews Resort Hotel Alex
Number of reviews per page
20
40
Top reviews
Robert
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great view from room- very friendly staff
Sunil
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Mitzi
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
chris
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
Robert
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
James
Leisure Family
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
Kevin
Leisure Family
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.
Read More
Christian
Friends and Family
8.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
Jason
Friends and Family
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Berat
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Douglas
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Read More
Bradford
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Perfect
Ann
Leisure Family
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
Read More
Vatch
Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
It was simply amazing! Family owned since the 1960s….
Every detailed was impeccable.
dave
Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Friendly and perfect facilities
Bryan
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Great room super near the train station. Davide a great bartender.
Great choice for Zermatt
Curtis
4.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
Read More
James
Leisure with Partner
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Amazing place!
Eric
Leisure
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Loved having a steam bath in my room! And the views from the balcony were amazing!
Mary
Leisure
8.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Resort Hotel Alex
Other sources (243)
9.2
Exceptional
From 243 reviews
Cleanliness
9.4
Room Comfort
9.2
Location
8.6
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Resort Hotel Alex
Number of reviews per page
20
40
Top reviews
Robert
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great view from room- very friendly staff
Sunil
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Mitzi
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
chris
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
Robert
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
James
Leisure Family
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
Kevin
Leisure Family
2.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.
Read More
Christian
Friends and Family
8.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
Jason
Friends and Family
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Berat
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Douglas
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Read More
Bradford
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Perfect
Ann
Leisure Family
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
Read More
Vatch
Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
It was simply amazing! Family owned since the 1960s….
Every detailed was impeccable.
dave
Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Friendly and perfect facilities
Bryan
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Great room super near the train station. Davide a great bartender.
Great choice for Zermatt
Curtis
4.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
Read More
James
Leisure with Partner
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Amazing place!
Eric
Leisure
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Loved having a steam bath in my room! And the views from the balcony were amazing!
Mary
Leisure
8.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Read More
Number of reviews per page
20
40