Surestay Plus By Best Western Pigeon Forge

Hotels
8.2
/10
Very Good
789 reviews

What Guests Say About Their Stay

Misty
10.0
/ 10
I was only in town for 1 night, but this hotel was great. It does look dated from the outside but the rooms are modern and very clean. The walk in shower was very spacious and the bed and pillows were very comfortable. I will definately stay here again.
Amie
10.0
/ 10
Staff was very friendly and accommodating, room was extremely clean and updated with very modern amenities. Beds were comfortable. Hotel was in a very convenient location with very minimal road noise. Overall great experience
Chantelle
10.0
/ 10
Great house keeping! Great breakfast! Very accommodating- treated us like family!
In the Area
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125 Pine Mountain Rd, Pigeon Forge, Sevier County, Tennessee, United States, 37863-3308

Main Facilities

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24-Hour Front Desk
WiFi
Surestay Plus By Best Western Pigeon Forge is located in area / city Pigeon Forge. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Surestay Plus By Best Western Pigeon Forge

125 Pine Mountain Rd, Pigeon Forge, Sevier County, Tennessee, United States, 37863-3308
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Others Surestay Plus By Best Western Pigeon Forge
Others 2 Surestay Plus By Best Western Pigeon Forge

Discover More About Surestay Plus By Best Western Pigeon Forge

Location


Surestay Plus By Best Western Pigeon Forge is located in area / city Pigeon Forge.

About Surestay Plus By Best Western Pigeon Forge

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Surestay Plus By Best Western Pigeon Forge is a hotel with great comfort and excellent service according to most hotel's guests.

Surestay Plus By Best Western Pigeon Forge is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Surestay Plus By Best Western Pigeon Forge

Others Surestay Plus By Best Western Pigeon Forge
Others

Public Facilities

  • Others
  • Smoke-free area

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking

Hotel Services

  • 24-hour Receptionist

Business Facilities

  • Business center

Accommodation Policy & General Information in Surestay Plus By Best Western Pigeon Forge

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 11:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Surestay Plus By Best Western Pigeon Forge
65
Number of floors in Surestay Plus By Best Western Pigeon Forge
2
Another facilities in Surestay Plus By Best Western Pigeon Forge
Others, Smoke-free area, Breakfast, Free WiFi, Parking

Frequently asked question in Surestay Plus By Best Western Pigeon Forge

What are available facilities at Surestay Plus By Best Western Pigeon Forge?
There are top facilites at Surestay Plus By Best Western Pigeon Forge such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Surestay Plus By Best Western Pigeon Forge?
The standard check-in time at Surestay Plus By Best Western Pigeon Forge is starting from 15:00 - 11:00 while the latest check-out time is at Before 11:00
Does Surestay Plus By Best Western Pigeon Forge provide breakfast?
Yes, Surestay Plus By Best Western Pigeon Forge provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Surestay Plus By Best Western Pigeon Forge?
Surestay Plus By Best Western Pigeon Forge is a 2.5-star hotel.
How many floors does Surestay Plus By Best Western Pigeon Forge have?
Surestay Plus By Best Western Pigeon Forge has 2 floors.
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More Reviews from Other Guests in Surestay Plus By Best Western Pigeon Forge

8.2
Very Good
From 789 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Surestay Plus By Best Western Pigeon Forge

Number of reviews per page
20
40
Top reviews
katherine
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A few bugs dead and alive
Misty
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I was only in town for 1 night, but this hotel was great. It does look dated from the outside but the rooms are modern and very clean. The walk in shower was very spacious and the bed and pillows were very comfortable. I will definately stay here again.
Katherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Decent place
Becky
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice stay
Johntel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, staff was nice, breakfast was ok. Room had a weird smell but bought some spray and all was well.
Amie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was very friendly and accommodating, room was extremely clean and updated with very modern amenities. Beds were comfortable. Hotel was in a very convenient location with very minimal road noise. Overall great experience
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our stay wasn't bad for the price. It was updated, but the updates seemed to have been done cheaply but I might see it different than others since I've been involved in remodeling and construction. Breakfast wasn't bad for being free. Of course nothing freshly made. But they had a variety and it changed each day. Most staff barely spoke English but seemed friendly. Check in and check out was smooth. Plenty of space for them to add a pool to possibly attract more business. That seemed to be the only downfall but we knew that when booking and didn't think we'd have time to use it, but we did. Overall I'd stay somewhere else, but my husband said it was fine even though he wouldn't eat the food.
Read More
Chantelle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great house keeping! Great breakfast! Very accommodating- treated us like family!
Bernadette
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

great staff good selection on breakfast
Joshua
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There is absolutely no cell service period the employees and the owner act like you are a criminal the entire time and often try to stare into your room.When you check out they often try to hover around those that are checking out to see if they can try to get you on something to fine you for
Tyrone
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very old but clean, I think its need new exterior to update the hotel
Martha
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was polite and friendly. The bed was very comfortable. Room was very clean and fresh. Easy access to property walkable to all our destinations. Very enjoyable stay. Will stay here on future visit to Pigeon Forge.
Roberta
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The management was very kind and helpful. I was very pleasantly surprised at how nice the room was. Clean and plenty of towels. The kitchenette had a refrigerator with an upper separate freezer!
Tammy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only complaint i have is that there wasnt enogh food for everyone in the mornings.
Kimberly
icon-Leisure with Pet
Leisure with Pet
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Close to attractions. Good room for the price
Kenia
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was very affordable and nice.
Wanda
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good location. Place was pretty clean and bed were so comfortable.
Justin
icon-with Children
with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Normally don’t do reviews but this experience was so bad I felt the need to communicate it. We arrived to the hotel to be checked in which went relatively smoothly. Upon arriving to our room, we found that the room was filthy. There was dried urine and hair all over the toilet, the shower was filthy, hair all in the sink, stuff all over the floor, comforter had stains on it. There was even a key left in the room from where the previous people who had stayed had left the key which indicated to me that the room had not been cleaned. This was communicated to the person at the desk immediately who apologized but offered nothing other than a different room on the total other end of the hotel. We moved there and had a decent first night. The next morning, we asked for a toothbrush and were told they had given them all away, then after this the keys did not work for the room. I went to the desk to have new keys issued and waited a very long time to be helped as the lady working the desk took forever to sign one person in that was in front of me. She then spoke to me like I was stupid, saying it probably wasn’t the right key. I informed her it had been working just fine up until that morning. Following getting new keys, we left for the day. On arrival that evening, we found that housekeeping had yet to come in the room and provide new towels. My wife went to the desk at that point and requested that a manager contact us. We were told one would but never received any communication.
Read More
Laura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This was a last minute stay. The check in lady was very sweet and the room was very clean and we just loved it. There was a hot plate, microwave and a very decent sized fridge and freezer also. No complaints at all. We will stay again.
Elizabeth
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Thank you, Melinda for all your help in my room situation and returning my granddaughter’s prize possession. I can’t thank you enough. If you ever need anything, please don’t hesitate to call. I will definitely stay there again. Thank you greatly appreciated
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Surestay Plus By Best Western Pigeon Forge

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 789 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Surestay Plus By Best Western Pigeon Forge

Number of reviews per page
20
40
Top reviews
katherine
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A few bugs dead and alive
Misty
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I was only in town for 1 night, but this hotel was great. It does look dated from the outside but the rooms are modern and very clean. The walk in shower was very spacious and the bed and pillows were very comfortable. I will definately stay here again.
Katherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Decent place
Becky
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice stay
Johntel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, staff was nice, breakfast was ok. Room had a weird smell but bought some spray and all was well.
Amie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was very friendly and accommodating, room was extremely clean and updated with very modern amenities. Beds were comfortable. Hotel was in a very convenient location with very minimal road noise. Overall great experience
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our stay wasn't bad for the price. It was updated, but the updates seemed to have been done cheaply but I might see it different than others since I've been involved in remodeling and construction. Breakfast wasn't bad for being free. Of course nothing freshly made. But they had a variety and it changed each day. Most staff barely spoke English but seemed friendly. Check in and check out was smooth. Plenty of space for them to add a pool to possibly attract more business. That seemed to be the only downfall but we knew that when booking and didn't think we'd have time to use it, but we did. Overall I'd stay somewhere else, but my husband said it was fine even though he wouldn't eat the food.
Read More
Chantelle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great house keeping! Great breakfast! Very accommodating- treated us like family!
Bernadette
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

great staff good selection on breakfast
Joshua
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There is absolutely no cell service period the employees and the owner act like you are a criminal the entire time and often try to stare into your room.When you check out they often try to hover around those that are checking out to see if they can try to get you on something to fine you for
Tyrone
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very old but clean, I think its need new exterior to update the hotel
Martha
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was polite and friendly. The bed was very comfortable. Room was very clean and fresh. Easy access to property walkable to all our destinations. Very enjoyable stay. Will stay here on future visit to Pigeon Forge.
Roberta
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The management was very kind and helpful. I was very pleasantly surprised at how nice the room was. Clean and plenty of towels. The kitchenette had a refrigerator with an upper separate freezer!
Tammy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The only complaint i have is that there wasnt enogh food for everyone in the mornings.
Kimberly
icon-Leisure with Pet
Leisure with Pet
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Close to attractions. Good room for the price
Kenia
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was very affordable and nice.
Wanda
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good location. Place was pretty clean and bed were so comfortable.
Justin
icon-with Children
with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Normally don’t do reviews but this experience was so bad I felt the need to communicate it. We arrived to the hotel to be checked in which went relatively smoothly. Upon arriving to our room, we found that the room was filthy. There was dried urine and hair all over the toilet, the shower was filthy, hair all in the sink, stuff all over the floor, comforter had stains on it. There was even a key left in the room from where the previous people who had stayed had left the key which indicated to me that the room had not been cleaned. This was communicated to the person at the desk immediately who apologized but offered nothing other than a different room on the total other end of the hotel. We moved there and had a decent first night. The next morning, we asked for a toothbrush and were told they had given them all away, then after this the keys did not work for the room. I went to the desk to have new keys issued and waited a very long time to be helped as the lady working the desk took forever to sign one person in that was in front of me. She then spoke to me like I was stupid, saying it probably wasn’t the right key. I informed her it had been working just fine up until that morning. Following getting new keys, we left for the day. On arrival that evening, we found that housekeeping had yet to come in the room and provide new towels. My wife went to the desk at that point and requested that a manager contact us. We were told one would but never received any communication.
Read More
Laura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This was a last minute stay. The check in lady was very sweet and the room was very clean and we just loved it. There was a hot plate, microwave and a very decent sized fridge and freezer also. No complaints at all. We will stay again.
Elizabeth
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Thank you, Melinda for all your help in my room situation and returning my granddaughter’s prize possession. I can’t thank you enough. If you ever need anything, please don’t hesitate to call. I will definitely stay there again. Thank you greatly appreciated
Number of reviews per page
20
40