The Lodge Red Hook

Nice people,clean,convenient

Very stingy with the breakfast

Perfect for our pre-cruise stay. Basic, clean. Breakfast included. Walking distance to lots of restaurants, bars, shops. Would stay again.

Staff helped us book in earlier due to arrival time being bumped up (our flight was pushed up by 3 hours) We were travelling with my elderly father and he needed to lie down. They quickly cleaned up one of the rooms. Camira helped us check in and was was amazing.

The property was fine for a night before our cruise. Quiet neighborhood.

Walkable to cruise terminal. Breakfast was good- lots of options.

The hotel is very convenient for the cruise terminal- with 2 suitcases and a baby in a buggy it took us 10mins to walk there. The room- we had two doubles (they don’t do cots so one of us co-slept with the baby). The room was ‘fine.’ For an overnight stay it did the job. Roku TV stick was a nice touch but many apps on it needed subscribing to. The floor wasn’t carpeted and hadn’t been mopped for a long time- soles of our feet were black. Only one slow elevator which at busy times (breakfast/checkout) took a long time to get into. Breakfast was in a random room in the basement. An ok selection of food-cereals, melon, pastries, hash brown, egg, sausage. But the room is far far too small. Ran out of seats that were already crammed in and people had to queue. We ended up taking our breakfast back to the room. Think modern youth hostel bur without the shared dorms and that sums it up.

Noisy AC….small room…elevator smells

It was great

Location

Basic hotel at a great price, nice and clean. Walk to dinner, and then we walked to the Queen Mary cruise. Free breakfast. Lovely staff.

Excelente staff! Friendy& knowledgeable

Ok for night before cruise, but early morning hallway noise cut into sleep

Dear the lodge red hook I am writing to express my disappointment with my recent stay at your hotel Unfortunately, several issues made my experience far below expectations. • The elevator was out of service during my stay, which forced me to take the stairs. This was very inconvenient and unacceptable, especially for guests with luggage or mobility concerns. • The hallways were noticeably dirty and poorly maintained, which did not reflect the standard of cleanliness I expected. • The television in my room was not working, limiting the amenities I paid for. I chose your hotel based on the expectation of comfort and quality service, but these problems caused significant inconvenience and frustration. I believe some form of compensation or adjustment is appropriate under these circumstances. I hope you will address these concerns promptly to ensure future guests do not face the same issues. I look forward to your response. Sincerely, Glam me up Toronto

Good

The buffet could be larger to accommodate all quests. There was a variety of food.

We were very pleased with our stay. Staff were friendly and helpful.

Overall outstanding services and the price adequate for the money compare to others hotels in the area and extremely close to the cruise terminal,will come again to the same hotel. Great job.

Close to cruise port. Good value for area.

Air conditioner wouldn’t cool down. Everything else about the hotel and staff was excellent. Great place to stay for the value & will stay there again