What do past guests say about The Thayer Hotel at West Point?

The Thayer Hotel at West Point is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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The Thayer Hotel at West Point

Name: The Thayer Hotel at West Point
Address: 674 Thayer Road, Orange County, New York State, United States, 10996, 674 Thayer Road, New York State, 10996, United States
Rating: 8.8

Hotels

8.8

/10

Very Good

496 reviews

What Guests Say About Their Stay

Douglas

10.0

/ 10

Excellent property. Great service by front desk. Terrible service at the Zulu deck because they were extremely understaffed on a very busy night. Staff at Zulu were helpful and worked hard but not enough staff so we waited an unacceptable time for both drink and food orders.

Rodney

10.0

/ 10

Our only complaint was that the restaurant on more than one occasion gave what can be termed as poor service. The evening waitress seemed preoccupied, so she got no tip. Breakfast, we carried paper cups in and they did not offer us coffee. When we complained the girl came and apologized as we were leaving.

Lewis

10.0

/ 10

Trader stayed very much.The rooftop bar was wonderful.Staff was excellent.Looking forward to coming back again

In the Area

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674 Thayer Road, Orange County, New York State, United States, 10996

Main Facilities

24-Hour Front Desk

WiFi

Elevator

Staying at The Thayer Hotel at West Point is a good choice when you are visiting Orange County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Thayer Hotel at West Point

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What's around The Thayer Hotel at West Point

674 Thayer Road, Orange County, New York State, United States, 10996

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Discover More About The Thayer Hotel at West Point

Location

Staying at The Thayer Hotel at West Point is a good choice when you are visiting Orange County.

About The Thayer Hotel at West Point

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Thayer Hotel at West Point is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, The Thayer Hotel at West Point is the right place to stay.

All facilities in The Thayer Hotel at West Point

Others

Public Facilities

Others
Smoke-free area
Elevator

Hotel Services

Luggage storage
24-hour Receptionist
Wedding service

Business Facilities

Meeting facilities
Meeting rooms
Computer station

Connectivity

Free WiFi

General

Terrace

Accommodation Policy & General Information in The Thayer Hotel at West Point

Important Note

An in-room refrigerator is available for an additional fee
Crib (infant bed) fee: USD 10.0 per night
Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 25.99 per accommodation, per night

The resort fee includes:

Fitness center access
In-room coffee
Phone calls
Valet parking

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests 16 years of age and older must provide a valid photo identification.

Guests will receive smart lock details. For any questions, please contact the property using the information on the booking confirmation. This property does not accept American Express credit cards as a method of payment.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 16:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 16:00 - to 11:00
Available rooms at The Thayer Hotel at West Point	151
Another facilities in The Thayer Hotel at West Point	Others, Smoke-free area, Luggage storage, 24-hour Receptionist, Wedding service

Frequently asked question in The Thayer Hotel at West Point

What are available facilities at The Thayer Hotel at West Point?

There are top facilites at The Thayer Hotel at West Point such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Thayer Hotel at West Point?

The standard check-in time at The Thayer Hotel at West Point is starting from From 16:00 while the latest check-out time is at Before 11:00

What is the star rating of The Thayer Hotel at West Point?

The Thayer Hotel at West Point is a 3.5-star hotel.

How many rooms are available at The Thayer Hotel at West Point?

The Thayer Hotel at West Point has 151 rooms in total.

Does The Thayer Hotel at West Point provide parking?

Yes, The Thayer Hotel at West Point provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in The Thayer Hotel at West Point

Overall Ratings & Reviews The Thayer Hotel at West Point

Other sources (496)

8.8

Very Good

From 496 reviews

Cleanliness

9.4

Room Comfort

9.0

Location

9.2

Service and Facilites

9.0

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Traveler Reviews The Thayer Hotel at West Point

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Top reviews

Johanna

Friends and Family

4.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful hotel— clean and comfortable. Loved being on the Hudson and Westpoint. When I checked in and let them know that we might not be able to stay the second night— they told me sorry and that I would need to discuss this with hotels.com as they booked the room. I was charged for two nights after leaving unexpectedly the second day— told me to contact hotels.com as they could do nothing. Contacted Hotels.com who said they had to reach out the Thayer who then said no refund and then after I called Thayer they said no one was able to make the decision until Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.

Ralph

Friends and Family

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Train whitsle woke us up every 2 hrs overnight; Had riverview room;

Douglas

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Patricia A.

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Room was ready early! Great service!

Derek

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

good stay

Patrick

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Service in the restaurant was slow...food was good.

LAWRENCE

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Historic hotel, with views of the Hudson from many rooms

Richard

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Sights to see.

Rodney

Leisure

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

John

Leisure with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Overall good but lighting in room was too dim

Pat

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Historic hotel- needs updating Staff just ok Outdoor roof top dining was terrible- wicker chairs all broken, quality of the food was poor, the music was intolerable.

Stephen

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great coffee, great staff, excellent food

Jennifer

Friends and Family

6.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

My son and I stayed here while we were on a visit at Westpoint. We were very excited as the hotel is marketed as very high end. Parts of the hotel is indeed high end but the important aspects are not. The room does not come standard with a mini fridge, which I have never seen before. It is an additional charge to have one placed in your room. The AC in the room was VERY loud and old and leaked on the rug in the room. There is also a freight train line right next to the hotel and a freight will run through ALL night long and blows its whistle each time. The restaurant service in all three restaurants in the hotel was stellar. The people working there were so kind and friendly but the food was not worth the high prices. Then, upon checkout, there was an additional $25 service charge for each night that I was not aware of as I paid in full before arriving. I would not choose to stay at the Thayer Hotel again.

Hildagard

Leisure Family

6.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beautiful and rich in history. Rooms are clean and comfortable. Front desk staff are friendly and welcoming. However, mixed feelings with the restaurants staff. Some were friendly and others were not helpful and knowledgeable. Restaurant servers seemed to be unsure with military discounts. I was given 3 different percentages from 3 of their dining options. It clearly states on their website the percentage, but it doesn’t specify if it’s for the entire bill or per military members. That’s where the confusion lies. 2 out 3 dining options honored the military discount on the entire bill, where one server in another restaurant was not consistent. He was rude about the situation. In my opinion, management needs to review with the staff on policy so there won’t be future miscommunication.

Richard

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Convenient stay for West Point function. Valet parking was excellent!

ELLEN

Leisure Family

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Room was small but nice and very comfortable. The food was excellent.

Lewis

Leisure Family

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Trader stayed very much.The rooftop bar was wonderful.Staff was excellent.Looking forward to coming back again

Russell

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Westpoint is a beautiful place.

Robert

Leisure Family

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is like a castle, very beautiful and the restaurant onsite is great as well.

Julie

Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Perfect for a visit to West Point.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.